This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about “ARM processor”. And I researched and figured out that iCloud for Windows does not work with the ARM processor for Outlook. You will most likely need to use New Outlook. New Outlook connects differently and does work. I ended up moving the client to New Outlook and it set up fine.
If you found this article, I hope it helped you. If not, you can reach out by using the form below.
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