Hi folks, this is the form I’m asking all my clients to fill out before the schedule a 10 min consult or their onboarding appt. This form has a lot of details I need to know, if you don’t feel comfortable adding any information to the form no worries, please just let me know during the time we have together. I ask for this information so I know what you let you know during our appointment. New Outlook has a lot of configuration changes from Classic Outlook and I’d rather know up front what you have/need so I can set it up correctly or know what issues I will have during your migration.
Please fill out this form with as much information as you can. The rest I can get during the onboarding.
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Outlook setup for iCloud for Windows Error
Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]
Network Solutions Migration Help
Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]
New Outlook Features for Gmail Users
New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]
New Outlook Cannot Add a New Email Without a Microsoft License
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Microsoft Access not emailing from New Outlook
Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]
How many PST files can you add to New Outlook
How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]
Where are the DNS records located in Wix
Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]
New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot
Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]
Microsoft Teams button missing from Outlook Classic Desktop Calendar
Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]
iCloud encountered an error while trying to connect to the server
iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]
Microsoft Outlook Exchange and DNS Records Explained
Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]
Outlook Not Sending Emails? Your VPN Might Be the Problem
Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]
iCloud encountered an error while trying to connect to server
iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]
iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]
How to change the order of accounts in New Outlook
How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]
Microsoft Error: Your account has been locked Outlook.com
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
Microsoft Error: Your account has been locked Outlook.com
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
New Outlook Error This message could not be sent
This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]
New Outlook Error: Microsoft.Exchange.Data.Storage.QuotaExceededException
Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]
New Outlook Accounts are grayed out cannot remove
New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]
New Outlook Gmail has flickering gray lines in inbox emails not loading
New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]
New Outlook Cannot Add a New Email Without a Microsoft License
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Where are search folders in New Outlook?
Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]
New Outlook Adding a Signture to Calendar Events
New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]
Zoom calendar event won’t add to New Outlook
Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]
How do I add RSS feeds in New Outlook
How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
New Outlook and the future with 365 Apps
New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]
New Outlook Book for Technicians
New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]
New Outlook Gmail only downloading 10 emails
New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]
New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]
New Outlook Gmail not receiving new email
New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]
FIXED: New Outlook crashing and closing immediately after launching
New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]
Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]
New Outlook Workshops for Technicians
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]