Tag: Office 365 Consultants minneapolis

Gmail Inbox Missing in Outlook 2013

Lisa Hendrickson | June 30, 2014

Two times this week, had the exact same call come in. Gmail inboxes are missing in Outlook 2013. Guess what? Other things are going to not work either that you might not notice right away. Here is what’s going on.

Gmail offers you 2 ways to setup your email in Outlook. IMAP (nice because it synchronizes) and Pop, (download only, no synchronizing).

What is IMAP? It synchronizes your email and folders from Outlook to your email on the web, that should match up with your phone, other devices. It’s a nice feature, but not always play well with Outlook 2013, and usually just Gmail users have issues due to the limitations of Gmail and the new features in Outlook 2013.

When you setup your Gmail, your inbox may be missing and many other folders, here is why…

Outlook 2013 has added some features for IMAP and it allows you to download the folders you want to see. I’m not sure why they would add this feature as it’s not really a feature, more of a disappointment… because HELLO, the inbox is critical! So you have to go and add it yourself.

Here is how you fix it

Click on any folder viewable in Outlook 2013 from your Gmail account. Click on the top bar of Outlook and go to “Folder” and click on “IMAP Folders”

Then in the box below, click on “query”, then a list of your Gmail folders will pop up, select “Inbox” and then “subscribe” to the right. Apply and ok, close. Now refresh your Gmail folders and inbox should be listed.

What are RSS Feeds In Your Outlook?

Lisa Hendrickson | April 15, 2013 | 0 Comments

When you set up Outlook for the first time, welcome to RSS feeds friends! You get them set up in the installation process. You sometimes have a chance to not turn them on, but most people just blaze right by that option, so most people have RSS feeds in their Outlook. Let’s start with what RSS feeds are…and what they can do for you and how to turn them off.

RSS means “Rich Site Summary” or the average person calls it “Really Simple Syndication” or just RSS.

RSS feeds are a way to get updates from your favorite websites in your Outlook. It could be news alerts from MSN or a blog post from your favorite blogger (like me!). If you look down the folder list in your Outlook, you may see RSS with tons of blue numbers. This is common, I see it everyday here with my clients. See the example to the right for where my RSS feeds lives. For the purpose of this blog, instead of removing RSS (which you can do and we will cover in a bit) I saved up a bunch to show you. See that MSNBC News one? 8794 feeds that I didn’t really sign up for, Outlook signs you up by default when you agree to RSS feeds in the setup process. This will be removed now!

How to remove RSS feeds

In your Outlook, you need to find your email settings. See pic below. You can click on the “remove” button on each and get rid of them.

Now how do you add an RSS feed from your favorite blog? Go to the top of my website and you will see the RSS feed button. My site says “Posts” but on some websites you may see “Feeds or RSS” with the commonly known logo. If you are new, you can click on the “subscribe” button and then those feeds will be in your Outlook or whatever other program you use.

Why does software support cost so much?

Lisa Hendrickson | April 10, 2013 | 0 Comments

I will start with the main reason – knowledge. Not every computer repair or support company has the knowledge to support what you need help with. These software support companies put in the time and energy to learn the products on their own so they can support you. But there are few people that know it, so the rates are higher. Compare this to knick knacks you buy at Target. Their section for fun house decor is full of cheap, under $50 trinkets for your home. But if you want something really unique, you go to an antique store where people hand-picked cool stuff. You pay $500 for that one piece that wows people and gives your home a little something extra. Specialty software companies are like antique stores, we know what we are doing and can get things done faster. We know people, the software and how to scoot past first level support (when we call into companies if need be). We also know the quick bugs that the software can create and how to fix them fast. We work in these applications all day, fixing, repairing and supporting is what we know well.

Basic tech support should be relatively affordable; the rates at CTG are competitive in our market and offer quick fixes. But if you are using specialty software such as ACT, CRM systems, Google Apps, Microsoft Office 365 or need server work done, expect higher expenses with your tech support.

Does this make sense? I hope so. I’ve had some clients ask why my Outlook pricing is now a bit more expensive. I have spent 13 years working with Outlook on many different levels; I am fast and fix many problems in 15 minutes or less. If you asked the technician down the street in a local repair shop to fix it, even though their rate may be very low…they could spend hours trying to figure out the problem and not fix it. The may even need to do other things to your Outlook that would make your head spin, like reinstalling, starting from scratch or worse. Their expertise is probably not in Outlook and that costs you more time and money. Hire a knowledgeable software technician and get back to work faster – it will cost less in your time and money.

Call That Girl offers Outlook (all versions), Hosted Exchange Transition Assistance (old POP/IMAP email to exchange, where everything synchs) and is now in training for Microsoft Office 365. If your company is interested in working with us on a beta testing level, we are very interested in talking to you about your company and moving to the robust work of online cloud application support for your IT needs. Call today for a consultation if you’re in need of any of the above. I look forward to helping! 612-865-4475
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Skype Won’t Quit Or Close Windows 7

Lisa Hendrickson | February 27, 2013 | 2 Comments

Is anyone else out there as irritated as I am about Skype not closing or quitting? It’s like the family member that won’t leave at Christmas! Even though I am a technician, not every annoyance deserves my precious time. Just like you, I sometimes just wait until I can’t stand something anymore and deal with it. So let’s deal with it together. First we will deal with Skype just always starting up when your computer turns on.

If your Skype starts up with your computer and hangs out at the bottom of your computer with the rest of your apps, your Skype is set up to “Launch at startup” of your computer. So yea, it’s always there. Here is how you can disable this…

Disable start up in Skype itself. Open Skype and go to “Tools” and select “Options”–then uncheck the box “start Skype when I start Windows”. Then it’s gone and should be gone for good!

But now, let’s say you start Skype up and use it, chat away and then you want to get out. You can sign out, or quit…but guess what? It will probably still linger like that awkward cousin at Christmas! I want it gone, I hate seeing it at the bottom of my screen! First, I try right clicking on the app and choose the option, “Quit Skype.” It will ask if you are sure you want to quite Skype and inform you that you won’t be able to send or recieve messages anymore. Select “Quit” and it should go away, but a lot of time this doesn’t work. So then I go off and kill it in the task manager. Really, that’s the best way I have found to get rid of it. For now, it’s not that important of a tool for me to put much time into figuring out why the thing won’t close properly…other than Skype did it as a master marketing plan to keep it in your face every day and night.

Lisa