Tag: Office 365 Podcast

Call That Girl’s Remote Support & Office 365 Show 13

| June 5, 2015 | 0 Comments

mousepadPublished date: 08/17/2014 Remote Support Show #13: Managing Workload

Download at http://www.podnutz.com/ctg013

Show Notes

  • Calendars and schedules are very important for managing appointments and workload.
  • You need to have multiple modes of communication for correspondence with clients.
  • Must be able to multitask!
    • Take calls, manage jobs, schedule appointments, take notes… All at once!
  • The questions never end!

Call That Girl’s Remote Support & Office 365 Show 12

| June 5, 2015 | 0 Comments

mousepadPublished date: 08/02/2014 Remote Support Show #12: Hardware

Download at http://www.podnutz.com/ctg012

Show Notes

  • Client examples
  • Routers
    • Firmware problems can cause the router to kick you off the network, not connect to a network, and a number of other problems.
    • Installing the updated firmware for the device you have can eliminate a number of problems immediately. For one client, updating the firmware of their router fixed the connectivity issues they were having.
  • Printers
    • ALWAYS ask how old a printer is.
    • Two quick ways to fix most printer problems:
      • Unplug all cables from power sources and devices, reboot the computer, plug the cables back in, and cyber the power to the printer.
      • Add a printer.
  • Almost all hardware troubles can be resolved with remote support. In the event that a technician needs to be onsite, ask Lisa for a referral.

Call That Girl’s Remote Support & Office 365 Show 11

| June 5, 2015 | 0 Comments

mousepadPublished date: 07/19/2014 Remote Support Show #11: More Operations Information

Download at http://www.podnutz.com/ctg011

Show Notes

  • FBI Warning virus
    • 58 people visiting the same hotel as the client were infected.
    • Used remote support to clean it up.
    • Fortunately this one was not using ransomware or encryption.
  • What if my remote support tools do not work?
    • Anything can break, to include popular software.
    • Lisa uses Logmein123.com, but has a backup software that she uses in the event that her remote support software programs are not working.
  • No CRM system
    • Lisa uses email for record keeping, Constant Contact, mHelpdesk, and Excel.
  • KEEP SYSTEMS SIMPLE, and thing s will run efficiently.
  • Have more than one mode of communication to manage business communication with clients. Email, text, calls.
    • Never waste a minute of the work day, and do not pass up an opportunity to book an appointment.

Call That Girl’s Remote Support & Office 365 Show 10

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/30/2014 Remote Support Show #10: SEO TIPS

Download at http://www.podnutz.com/ctg010

Show Notes

  • Office e365 is giving mobility to companies and their employees.
  • Virus removals
    • Windows updates can create system problems that may appear to be caused by viruses.
      • These problems can sometimes be resolved by system restore.
    • Malwarebytes
      • Lisa no longer sells
      • Updates not working in the system tray [current problem 06/2014].
      • Uninstall and download a different version to fix problems.
  • SEO
    • Search engine optimization
      • Process of getting traffic from the “free”, “organic”, or “natural” search engine results.
      • No payment involved.
      • Search algorithm involves key factors such as:
        • Words
        • Titles
        • Links
        • Words in Links
        • Reputation.
    • SEO is ultimately about getting higher website rankings in search engines.
    • It only takes the tight tools and the right attitude to do it yourself. You do not need to hire someone to get better SEO results.
    • Using WordPress as an example, setting the TITLE of the blog and the header [H1] is important in SEO. Use keywords that are relevant to your purpose, products and sales to generate more popularity and higher rankings in search results.
    • 1. Set a RELEVANT title.
    • 2. Check out what KEY WORDS the competition is using by doing a Google search. Use more of these keywords to climb that search engine results list.
    • Use blog tags relevant to special keywords that you want to be known for.

Call That Girl’s Remote Support & Office 365 Show 9

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/02/2014 Remote Support Show #9: Monthly Plans and GFI

Download at http://www.podnutz.com/ctg009

Show Notes

  • Virus removals can be tricky, not always as easy as one would think. Although the general hiding spots can be helpful, they aren’t always the only place where viruses hide, and sometimes require more work and time to find and remove them.
  • Crappy antivirus programs like Norton and McAfee, like free antivirus software, are not always the easiest to uninstall and do not always detect viruses.
  • Ideal to talk to client about purchasing GFI monitoring and virus removal to protect them better and long term.
  • Virus removal jobs only pay to remove the virus. This does NOT include repairs to programs and documents that have been damaged by virus and other malware infections.
  • Malwarebytes update is bad.
    • Black screens the system after a crash.
    • Fix found! Must download a “fresh” version of Malwarebytes and install.

Call That Girl’s Remote Support & Office 365 Show 8

| June 5, 2015 | 0 Comments

mousepadPublished date: 04/03/2014 Remote Support Show #8: Repairs Gone Wrong

Download at http://www.podnutz.com/ctg008

Show Notes

  • SEO
  • Malwarebytes update causes the system to crash and black screen.
    • No known solution at this time
  • Conversation about client stories.
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