Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Outlook Stuck on Synchronizing

| October 12, 2019 | 0 Comments

Outlook Stuck on Synchronizing

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

Outlook Gmail IMAP Won’t Stop Synchronizing

| October 12, 2019 | 0 Comments

Outlook Gmail IMAP Won’t Stop Synchronizing

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

How to setup a new Windows 10 PC

| October 11, 2019 | 0 Comments
Black Friday is creeping up here soon and many of you are looking forward to buying a new computer especially if you have Windows 7. Windows 7 is at “End of Life” on Jan 14, 2020. So that means…it’s time to get a new PC! This is not always exciting for everyone because setting up a new PC takes a while but I promise you this…Windows 10 and a new fast hard drive will be life changing. Read more of my tips below before you get your new PC setup. Remember, I’m here to help so please call me if you need anything. 612-865-4475.
Here are some tips for setting up your new PC
1.) When you buy a new computer
During the setup you will be prompted to log into the computer with a Microsoft account. Please do not log in with your business email unless your IT company instructs you to do so. I’d prefer if you created a brand new Outlook.com account. What is happening is clients are using their business email for the setup and things can get really messy with the computer, causing issues with your Office software.
Once you are setup, you will see a OneDrive account in your file explorer folders. Be careful…your Documents folder will probably now save everything to your OneDrive. This can be changed by logging out of the Microsoft Account you had to use when signing in the first time. Call me to assist with this if you need help. 612-865-4475.

2.) Run your Windows updates before installing software.
You can find the updates by going to the “magnifying glass” in the lower left corner of your monitor and type in the search area “update”.

Click on the 2 arrows and you will see the update page. Your updates may say you are up to date, click the button “Check for updates” anyway.
I would keep doing this until there are no updates left. New PC’s always have months of updates to do because your computer has been sitting on a shelf or in a warehouse since it was built.
 
 

3.) If your computer came pre-installed with McAfee:
Of course, this came free with a trial for you to use but more often than not, I end up having to remove the “trial version” when clients have issues with their Outlook. Windows There are many other Antivirus programs that are better, or you can use Windows Defender that comes with your computer.

4.)  I don’t recommend installing Outlook 2010 on a Windows 10 computer. It’s slow and doesn’t work as well as the newer versions. I recommend buying and installing 32-bit Office purchased from the Microsoft store. When you first launch Outlook on a new PC, it will ask you to setup an email account. What most folks don’t know is that Outlook will setup your email with an IMAP account. Many of my clients had their email setup with POP on their old computer. This can be tricky to configure so if you want my help, I can set it up correctly. 612-865-4475

5.) Be sure to get a good online backup once you’re all setup and your data is transferred.
I use Carbonite and prefer it because there is a colored icon on the file or folder that tells me if it’s being backed up by Carbonite. I can easily click the Outlook OST files and add to the backup that are typically missed in online backup. To start a trial or purchase for $71 a year, use my link here 

6.) Call me to help before you get stuck or start Googling issues with Outlook. I can assist with all email or Outlook related issues, including helping you transfer your Outlook PST files.

 

Spam List Expert

| September 22, 2019 | 0 Comments

Spam List Expert

Call That Girl and her team can help resolve your issues why you’re on a spam list or how to avoid your emails going into Junk Mail.

Spam Expert

| September 22, 2019 | 0 Comments

Spam Expert

Call That Girl and her team can help resolve your issues why you’re on a spam list or how to avoid your emails going into Junk Mail.

Outlook Data File Corruption

| September 22, 2019 | 0 Comments

Outlook Data File Corruption

This is a new looking error when your PST file is corrupted and needs to be repaired. I warn everyone before doing any type of repairs yourself….have a backup of the file. Close Outlook, copy it and put on an external hard drive, or better yet….be sure you have it backed up online. I never use the inbox repair or scan pst without a backup. If you need my help with this, use my online scheduler link below and I’ll help backup, fix this and get your Outlook optimized better.

This error usually happens when you’re upgrading to Office 365 or Outlook 2016 or 2019. Old PST files from Outlook 2003, 2007 or 2010 almost always break when you upgrade if they are over 2 gigs in size. Sometimes they break because they are too big too, or for no reason at all.