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Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Managed Service Providers in Albuquerque

Lisa Hendrickson | September 4, 2019 | 0 Comments

Managed Service Providers in Albuquerque

Most folks these days are looking for the best Managed IT Services even if their company is not in Albuquerque.

 

IT Support Albuquerque

Lisa Hendrickson | September 2, 2019 | 0 Comments

IT Support Albuquerque

Most folks these days are looking for the best Managed IT Services even if their company is not in Albuquerque.

 

Managed IT Services Albuquerque

Lisa Hendrickson | September 2, 2019 | 0 Comments

Managed IT Services Albuquerque

Most folks these days are looking for the best Managed IT Services even if their company is not in Albuquerque.

 

How to backup your Microsoft Exchange on the PC

Lisa Hendrickson | August 11, 2019 | 0 Comments

How to backup your Microsoft Exchange on the PC

For folks using an online backup program, you want to make sure these files get in the backup for your Microsoft Exchange account in Outlook. To find them easily, follow my instruction from Outlook. 

  • In Outlook, click on “File”
  • Click on “account settings”
  • Click on “account settings” again
  • Then click on the tab “data files”
  • Find your Exchange account
  • Click on “Open file location”
  • A file explorer window will open up and should have the file for your Microsoft Exchange data file highlighted
    • should be in a file like this path –> C:\Users\ProfileName\AppData\Local\Microsoft\Outlook
  • Right click on it and you will see Carbonite options
  • Be sure to “add to backup” or whatever it states.

 

How to backup your Gsuite on the PC

Lisa Hendrickson | August 10, 2019 | 0 Comments

How to backup your Gsuite on the PC

For folks using an online backup program, you want to make sure these files get in the backup for your GSuite in Outlook. To find them easily, follow my instruction from Outlook. 

  • In Outlook, click on “File”
  • Click on “account settings”
  • Click on “account settings”
  • Then click on the tab “data files”
  • Find your Gsuite account
  • Click on “Open file location”
  • A file explorer window will open up and should have the file Gsuite data file highlighted
    • should be in a file like this path –> C:\Users\Profile name\AppData\Local\Google\Google Apps Sync
  • Right click on it and you will see Carbonite options
  • Be sure to “add to backup” or whatever it states.

 

 

Technical eBooks, Videos and Training

Lisa Hendrickson | August 5, 2019 | 1 Comment

To buy more than one item, click “Add to cart” and hit “continue shopping” and it will bring you back to this page to add more.

Call That Girl’s 2019 Video “How I Sell and Support Prepay Tickets” $19 ADD TO CART

Purchase includes

  • 1 hour -downloadable video, watch anytime, anywhere!
  • Audio download
  • Word document outline of all my notes
  • Time stamped so you can read then watch each section

As a computer business owner, I got tired of dealing with payment issues and…

  • Chasing invoices and some clients never paying
  • People wanting “quick questions” for free
  • Clients shocked I was going to charge them
  • Writing up a ticket and invoice for a 15 min call
  • Consultations that should have been billable

Are you tired of dealing with the same issues I had?

  • I’ll explain my prepaid system I’ve developed since 2009
  • Why wait 30, 60 or 90 days for a 1-hour invoice, this is an outdated way to get paid. You are servicing now and need payment now
  • How to setup one invoice and track all the calls in one request with your PSA or ticket system
  • I’ll show you how easy it is to use automated forms, scheduling and payments
  • Pick up my top sales tactics for aftercare and on-going support. I’ll teach you my favorites for landing that 4-hour ticket before and after the job
  • Stay busy during the slow times! These jobs also help keep your tech game on, these short calls keep you in the know of what’s trending with issues
  • I’ll explain how I get clients who have constant “quick questions” to buy time from me. Same goes for those that think “This should be simple for you to fix”

Call That Girls’ Guide to SEO for WordPress $3 ADD TO CART

For do it yourselfer’s…this eBook is a great addition to your learning for SEO blogging!For do it yourselfers…this eBook is a great addition to your learning for SEO blogging!
If you are struggling with SEO and landing more clients that come from the internet and Google, Lisa offers an easy to follow guide on getting your business in higher ranking using easy to learn steps with WordPress. This may be the easiest guide to read, follow and use. Lisa still uses these methods every day with her business and it’s a must have if you are following the learn seo and marketing blog series

  • 12 page PDF, workbook style
  • Learn 10 steps to do yourself with easy to follow guided steps with screenshots
  • Proven tactics you can use over and over again
  • The perfect workbook to do in your free time
  • Learn how to track your results
  • Examples of day to day blog posts to continue with after you have done the first 10 blog posts

Office 365 Security PowerPoint Template + Admin PDF $3  ADD TO CART

Customized to your liking

  • Remove my branding/name
  • Change the templates, colors, fonts etc.
  • You can add on information, remove or do whatever you wish with it.
  • You can add your own voice to it and make it a video
  • Save it as a PDF to share online, in your newsletters, blogs, social media, etc

The Remote Support Guide $3  ADD TO CART

If you are finding very easy fixes are costing you time and money, offering remote support to your clients is the answer. Software does not usually require a store drop-off or a home visit.  Learn all of Lisa’s tips on how to offer faster and more efficient repairs.

  • 2nd and 3rd edition, over 150 pages of information to help you learn more about remote support.
  • A step by step guide to setting up your business to have a successful remote support business
  • Tips and information on how to service your clients remotely
  • How to increase your daily sales with new services, prepay tickets and daily monitoring plans
  • Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The Manual of Operations $3 ADD TO CART

Growing companies don’t have the time to create policy and procedures documents. This manual of operations is considered a “template” for you to edit and revise for your own company. Lisa used this for her company many years back. It is a bit outdated, but still a valuable template that covers just about everything you will need.

  • This is an old document but many still like using it for a template
  • 40 page Word document
  • Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
  • Standard operating procedures
  • Employee conditions for employment
  • Job descriptions
  • Human Resources policies
  • Much more…

The Guide to Microsoft Exchange Migrations $3 ADD TO CART

Many break/fix techs are looking to learn how to do more Microsoft Exchange Migrations as requests are coming in more and more for Office 365 help. Exchange is the #1 product in the Office 365 Product line, if you don’t know it, you can’t support it!

  • 22 page PDF
  • Step by step instructions on how to do a migration without tools with screenshots
  • Learning how to back up current mailboxes, calendars and contacts
  • Learn how to update the DNS for migration
  • Importing mail/calendars and contacts into new server
  • Aftercare lists
  • How to sell administrative support tickets

The Social Media Guide $3 ADD TO CART

This guide was Lisa’s very first eBook published in 2010. While social media has changed much since then, many of the practices discussed are still valuable and still will help you.

  • 29 page workbook style (outdated but have valuable info!)
  • Great tips and tricks that I learned the hard way
  • Easy to understand steps on how to push out social media messages
  • Newsletters, blogging and WordPress information
  • Toolkit information you will need and other things you will need to use social media
  • A social media to do list
  • How to do a social media blast

How to Start a Computer Repair Business $3 ADD TO CART

This guide was created by Lisa when she was being asked by many new techs how she got started with her business. Not only are there many things you should know and learn for the operations side, but many tips on advertising and marketing, resources, etc.

  • 48 page PDF
  • Conversational Style Guide
  • Tips on Starting a Computer Repair Business
  • Deciding on What Type of Computer Repair Business you want to Start
  • What You Need To Start Your Computer Repair Business
  • Business and Legal Information for Computer Repair Businesses
  • Products and Services Your Computer Repair Business Can Sell
  • Tools You Need to Start Your Computer Repair Business
  • Guide to Pricing Your Computer Repair Business Services
  • Resources for Computer Repair and Support Businesses
  • Tips on Growing your Computer Repair Business
  • How to Start a Remote Support Business
  • Do You Need Certifications to Start a Computer Repair Business?
  • Free Marketing Advice for Computer Repair Businesses

VIDEOS

Outlook and Office 365 YouTube Learning

  • Take the Outlook quiz! Think you know it well? Does your tech team need a good exercise? 51 questions, avg time 13 min. https://www.surveymonkey.com/r/92RLXRR
  • Office 365 Learning Videos
    https://www.youtube.com/watch?v=3HGeYKjl1GE&list=PL3jfc4bmekoCtw4Xk-HCvBZqRycWy9WZB
  • Outlook Troubleshooting Training for Technicians 4 hours, 7 courses
    https://www.youtube.com/watch?v=cyoN-QCHsFA&list=PL3jfc4bmekoBCSWtsGkJDrNDcXvoZUmuA
  • Outlook Training 2013/applies to 2016
    https://www.youtube.com/watch?v=g7cUD95086o&list=PL3jfc4bmekoBW7ptdrJo7QJcpQNHfD7Fw
  • Office 365 Courses for Technicians
    https://www.youtube.com/watch?v=UvkCwht3Hvs&list=PL3jfc4bmekoAaHvfX2MO-Ea0mbnyBpFjs
  • Technician interviews
  • https://www.youtube.com/watch?v=7mC4AkQQbrE&list=PL3jfc4bmekoD22oPgWirmEEKFy6Hfj5LM

Tip! If you want more than one item, hit “add to cart” and you will see “continue shopping” on the next page


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New Outlook Posts

Where are the DNS records located in Wix

Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share.  I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]

Lisa Hendrickson | February 6, 2026

New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot

Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]

Lisa Hendrickson | February 1, 2026

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]

Lisa Hendrickson | January 17, 2026

Microsoft Teams button missing from Outlook Classic Desktop Calendar

Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]

Lisa Hendrickson | January 16, 2026

iCloud encountered an error while trying to connect to the server

iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]

Lisa Hendrickson | January 16, 2026

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]

Lisa Hendrickson | January 16, 2026

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]

Lisa Hendrickson | January 16, 2026

Microsoft Outlook Exchange and DNS Records Explained

Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]

Lisa Hendrickson | December 29, 2025

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]

Lisa Hendrickson | December 26, 2025

Outlook Not Sending Emails? Your VPN Might Be the Problem

Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]

Lisa Hendrickson | December 18, 2025

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]

Lisa Hendrickson | December 16, 2025

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]

Lisa Hendrickson | December 10, 2025

iCloud encountered an error while trying to connect to server

iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]

Lisa Hendrickson | November 26, 2025

iCloud Connection Error

iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]

Lisa Hendrickson | November 26, 2025

How to change the order of accounts in New Outlook

How to change the order of accounts in New Outlook               Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]

Lisa Hendrickson | October 27, 2025

Microsoft Error: Your account has been locked Outlook.com

Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]

Lisa Hendrickson | October 14, 2025

Microsoft Error: Your account has been locked Outlook.com

Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]

Lisa Hendrickson | October 4, 2025

New Outlook Error This message could not be sent

This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]

Lisa Hendrickson | October 4, 2025

New Outlook Error: Microsoft.Exchange.Data.Storage.QuotaExceededException

Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]

Lisa Hendrickson | October 4, 2025

New Outlook Accounts are grayed out cannot remove

New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]

Lisa Hendrickson | September 12, 2025

New Outlook Gmail has flickering gray lines in inbox emails not loading

New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]

Lisa Hendrickson | September 12, 2025

New Outlook Cannot Add a New Email Without a Microsoft License

New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]

Lisa Hendrickson | September 5, 2025

Where are search folders in New Outlook?

Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]

Lisa Hendrickson | September 4, 2025

New Outlook Adding a Signture to Calendar Events

New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]

Lisa Hendrickson | September 4, 2025

Zoom calendar event won’t add to New Outlook

Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]

Lisa Hendrickson | August 29, 2025

How do I add RSS feeds in New Outlook

How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472  

Lisa Hendrickson | August 29, 2025

New Outlook and the future with 365 Apps

New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]

Lisa Hendrickson | August 27, 2025

New Outlook Book for Technicians

New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]

Lisa Hendrickson | August 13, 2025

New Outlook Gmail only downloading 10 emails

New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]

Lisa Hendrickson | August 11, 2025

New Outlook Book

New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]

Lisa Hendrickson | August 10, 2025

New Outlook Gmail not receiving new email

New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]

Lisa Hendrickson | July 17, 2025

FIXED: New Outlook crashing and closing immediately after launching

New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]

Lisa Hendrickson | July 16, 2025

Top 8 New Outlook Issues

Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]

Lisa Hendrickson | July 16, 2025

New Outlook Workshops for Technicians

Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]

Lisa Hendrickson | July 5, 2025

Can you change the subject line in an email in New Outlook?

Can you change the subject line in an email in New Outlook? As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there. Easy answer today folks, if you need any help with New Outlook use the form below.   […]

Lisa Hendrickson | July 4, 2025

Where are the Junk Mail options in New Outlook

Where are the Junk Mail options in New Outlook Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction. Open New Outlook In the upper right you see the setting gear icon Click on it and a new window will open […]

Lisa Hendrickson | July 2, 2025

Best Way to Export Contacts from New Outlook for CRM Integration

Best Way to Export Contacts from New Outlook for CRM Integration You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types.  This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from […]

Lisa Hendrickson | June 29, 2025

How to Export Contacts Out of New Outlook

How to Export Contacts Out of New Outlook You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types.  This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from New Outlook. People […]

Lisa Hendrickson | June 29, 2025

Does Classic Outlook and New Outlook share any data files?

Does Classic Outlook and New Outlook share any data files? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Does Classic Outlook and […]

Lisa Hendrickson | June 22, 2025

Is iCloud for Windows compatible with New Outlook

Is iCloud for Windows compatible with New Outlook Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Is iCloud for Windows compatible […]

Lisa Hendrickson | June 22, 2025

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