Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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New Outlook Migration

| December 27, 2024

New Outlook Migration

Hi folks, this is the form I’m asking all my clients to fill out before the schedule a 10 min consult or their onboarding appt. This form has a lot of details I need to know, if you don’t feel comfortable adding any information to the form no worries, please just let me know during the time we have together. I ask for this information so I know what you let you know during our appointment. New Outlook has a lot of configuration changes from Classic Outlook and I’d rather know up front what you have/need so I can set it up correctly or know what issues I will have during your migration.

New Outlook Migration

Please fill out this form with as much information as you can. The rest I can get during the onboarding.

Name
Address
How many email accounts do you have?(Required)
Do you have a Microsoft Business Exchange account?
Do you have a personal/family Microsoft account?
What type of smart phone do you have?
Please tell me if you're synching your contacts and calendar with your desktop Classic Outlook and your phone. Let me know what software you are using: 3rd party software, iCloud, iTunes, Gsyncit, Companion link, etc
Are you using the Outlook app on your iPhone or Android
I need to know this so I can figure out if you're going to have an issue with the New Outlook
Does your calendar/contacts have (This Computer Only) next to the calendar?
Are you using a CRM product?
Are you still using POP/PST files in your Classic Outlook?
What type of client are you?
Please type in all the domains here
Do you use a lot of custom features in Classic Outlook?

 

 

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SOLVED: Outlook Error 0x800CCC0E

| December 21, 2024

Outlook Error 0x800CCC0E

This is an error I got when I was helping a client setup a Gmail account in her Outlook. When it won’t connect, I do a series of things to get it working. See list below. Then if these fail, it’s usually McAfee. You have to run the McAfee removal tool, just uninstalling it does not work. This might not work for you but removing McAfee is a good first attempt, then try the rest. It’s so buggy with Outlook and it’s deeply embedded firewall. Microsoft and Google are fighting with this all the time, very hard to keep up with.

Things to try

Turn on “less apps” in Google security
Be sure 2-step is on in Google security
You can setup an app password but the new Microsoft connector doesn’t need it
Uninstall McAfee/Run the full removal software
Disconnect the current Microsoft connectors in Google security
Verify all Office and Windows updates are current

Outlook will maybe have a sign in prompt after doing all this, then you can “sign in” and it might not take the first time, relaunch Outlook and it should work.

If you need my help, use the form below to get in contact.

How to add a PST to New Outlook

| December 4, 2024

How to add a PST to New Outlook

Just saw it yesterday folks! Please read this and if you need my help migrating data from a PST to a server so you can use the data more, please use the form below and get in contact.

  • Click on  the gear (settings) in the upper right corner.
  • Under “Accounts” you will see “General” and in that list will be “Outlook Data Files”

You can add your local PST files there, but keep in mind, all you can do is read the email. You cannot move, copy, reply from that PST. It’s view only. 

This PST feature might not last forever and it’s not that useful for Outlook super users. I have hopes that this might change but be prepared for a data migration to a server.

PROS

  • New Outlook is super fast for searching and discovery

CONS

  • Cannot reply, move/copy or do anything with the emails. New Outlook freezes when opening a large PST
  • Cannot view contacts/calendar/notes/tasks in a PST file, only email and folders
  • Doing any migrations from a PST to a server in New Outlook is not possible, I recommend you do it soon before you aren’t able to
  • You cannot export a PST from New Outlook, you can only add it
  • No categories, sorting options

Future thoughts

  • If you are moving your PST data to the cloud (MS servers, Google, etc) you can put your deleted items in a PST (for now) and then just add that PST and save yourself server space.
  • I will highly recommend though that any data you want to view in the future be moved to a server like Exchange/Google Workspace, etc. I can help with this if you need to migrate email from a PST to an online server.

Yahoo email calendars and contacts sync with New Outlook

| December 4, 2024

Yahoo email calendars and contacts sync with New Outlook

Finally some good news for Yahoo users, New Outlook supports full synching for email, calendars and contacts with Yahoo! YAHOOOOOOO.

Easy to do, just add your Yahoo to New Outlook. Follow all the connectors and setup wizard and then you will see your Yahoo in New Outlook.

It will sync with your phone as well, or should anyway.

If you need my help, use the form below to get in contact.

New Outlook now supports PST files

| December 4, 2024

New Outlook now supports PST files

Just saw it yesterday folks! Please read this and if you need my help migrating data from a PST to a server so you can use the data more, please use the form below and get in contact.

  • Click on  the gear (settings) in the upper right corner.
  • Under “Accounts” you will see “General” and in that list will be “Outlook Data Files”

You can add your local PST files there, but keep in mind, all you can do is read the email. You cannot move, copy, reply from that PST. It’s view only. 

This PST feature might not last forever and it’s not that useful for Outlook super users. I have hopes that this might change but be prepared for a data migration to a server.

PROS

  • New Outlook is super fast for searching and discovery

CONS

  • Cannot reply, move/copy or do anything with the emails. New Outlook freezes when opening a large PST
  • Cannot view contacts/calendar/notes/tasks in a PST file, only email and folders
  • Doing any migrations from a PST to a server in New Outlook is not possible, I recommend you do it soon before you aren’t able to
  • You cannot export a PST from New Outlook, you can only add it
  • No categories, sorting options

Future thoughts

  • If you are moving your PST data to the cloud (MS servers, Google, etc) you can put your deleted items in a PST (for now) and then just add that PST and save yourself server space.
  • I will highly recommend though that any data you want to view in the future be moved to a server like Exchange/Google Workspace, etc. I can help with this if you need to migrate email from a PST to an online server.

Microsoft Outlook is missing

| December 1, 2024

Microsoft Outlook is missing

Hi Folks, this is an article I published on my LinkedIn account, original titled “January 6, 2025 is a day to be ready for if you use Microsoft Outlook Desktop“

Microsoft announced that on Jan 6, 2025, they are going to start deploying New Outlook to all of their Microsoft 365 Business and Premium subscribers. From what I read, it doesn’t mean every single user will have it deployed on Jan 6, but they are starting, and you will get the New Outlook at some point. You can switch back to Classic Outlook for a while but one day in the future, New Outlook will be the only offering if you want to use a version of Outlook. 2029 is the date they have planned to decommission classic Outlook. Will it happen sooner? My sources say yes. Below is an informational article I wrote with a lot of information. Please share this article if you find it useful. If you need my help, please call 612-865-4465 or visit my website www.callthatgirl.biz

You can read the message in your 365 Admin Portal here https://admin.microsoft.com/Adminportal/Home#/MessageCenter/:/messages/MC926895

 

 

 

 

In all my years as an Outlook Expert, I have helped 1000’s of clients with their custom configurations. Everyone has different setups and requests, I know how to configure them all so they work together. They have many different types of email accounts in their current profile, not just Microsoft Exchange. They have IMAP, POP, use PST files and of course, have 3rd party apps and plugins. I won’t sugarcoat it, I have some concerns with this push on Jan 6 for all my clients and any people who love what the classic Outlook can do.

This is all about to change, the New Outlook will only set up your email and if it has calendar/contacts included in the hosting, you should be able to view all your data in the New Outlook.

What to expect:

  1. If your Outlook is only connected using Microsoft Exchange, everything in your mailbox should show up in the New Outlook.
  2. If your Outlook has IMAP email accounts only, your email should setup in the New Outlook, you might be missing some data (calendar, contacts, etc.)
  3. If your Outlook is set up with POP using a PST,the New Outlook will setup your email as IMAP and all of your folders/data in a PST will be not available.
  4. iCloud for Windows will not work, you need to add it in again with New Outlook
  5. If you have a customized Outlook profile, your calendar, contacts, tasks and notes might be missing. New Outlook will not convert any data from a PST file.
  6. (This Computer Only) calendars, contacts, folders will not show up in the new Outlook.
  7. A bit of confusionwhen looking at the New Outlook. Every feature and function have been moved or changed or not included in the New Outlook.
  8. Happiness and Joy, some clients love the New Outlook and are ready for the future!

Some answers for you:

  1. Can you revert to the classic Outlook?Yes, there is a toggle switch in the upper right area of New Outlook to turn off. Once you toggle it, it should switch back to your old profile in classic Outlook. This switch back might bring everything back as you had it, I have had some clients call with everything gone. This toggle switch one day might go away though for you and then you are only going to have New Outlook available.
  2. Is there a registry fix for New Outlook to stop launching?Yes, but with all registry edits, I always recommend backing up the registry first and any registry edit can cause issues if not done correctly. I will not be posting that registry fix; you should call your vendor or Microsoft and have them assist.

How to prepare for the New Outlook

All Outlook users will need to prepare for New Outlook at some point. Here are some tips and I can help you migrate data to a cloud server. If you need my help, please call 612-865-4465 or visit my website www.callthatgirl.biz

  1. If you have a vendor or MSP (managed service provider) managing your computers and Microsoft accounts, check in with them if you have not heard from them about this. Ask them if they are turning off the policy or allowing it.
  2. Backup all of your PST files. If any are in OneDrive, you will want to make a copy and place a copy in your C: drive directly and to an external hard drive. There are many online cloud backup services but if the PST is in OneDrive, it might not be backed up.
  3. All data in a PST file needs to get migrated to a cloud server that allows more than email to be hosted. Options: Microsoft Exchange, Google Workspace, Hotmail and Outlook free accounts, iCloud, and Gmail are some that work in New Outlook. You don’t need a Microsoft Exchange subscription, there are free options. This is a service I can help with. See information below.
  4. (This Computer Only) folders, calendar and contacts need to get migrated to a cloud server as well. The data in any (This Computer Only) will not convert in New Outlook
  5. If you have one email account that you use for many different types of online accounts, you might need to get that squared up before your convert to New Outlook. Example: if your iCloud has the same email login as a personal Microsoft account, you cannot add it, you need to rename one of the accounts).

This transition from classic Outlook to New Outlook is going to be a big conversion for not just end users but technicians globally. Please understand that not all computer techs/MSP or IT consultants know Outlook at the level I do. It’s time to understand we are all going through this together and no one knows exactly what is going to happen.

I’m here to help if you need me, please call 612-865-4465 or visit my website www.callthatgirl.biz

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