Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Microsoft Teams is Missing Teams in Desktop Application

| September 12, 2025

Microsoft Teams is Missing Teams in Desktop Application

Helped a client with this today. Logged in her computer and saw her 25+ teams missing, only two listed. I did the usual troubleshooting.

Reviewed control panel, uninstalled all old Teams

Logged in online, downloaded Teams for desktop again

Launched, still missing.

Signed out of the account and launched again, and it didn’t ask for login info/security.

Teams showed up! Victory!

That’s all I did, no need to delete cache and all that.

 

New Outlook Accounts are grayed out cannot remove

| September 12, 2025

New Outlook Accounts are grayed out cannot remove

Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution.

Here is what I did, should work for you:

  • I tried to remove the account, it was gray also, could not remove.
  • My next step was to set up Outlook Classic, and added only one account.
  • Then I hit the blue toggle at the top right to switch back to New Outlook.
  • Launched New Outlook, then the email downloaded and I could remove accounts again, but I didn’t need to, they worked out.

Fun trick huh?

This is one of many New Outlook errors coming, if you need my help, please fill out the form below. Also check out my Patreon to read my “New Outlook Book”

https://www.patreon.com/c/NewOutlookForTechnicians/

 

New Outlook Gmail has flickering gray lines in inbox emails not loading

| September 12, 2025

New Outlook Gmail has flickering gray lines in inbox emails not loading

Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines.

Here is what I did, should work for you:

  • I tried to remove the account, it was gray also, could not remove.
  • My next step was to set up Outlook Classic, and added only one account.
  • Then I hit the blue toggle at the top right to switch back to New Outlook.
  • Launched New Outlook, then the email downloaded and I could remove accounts again, but I didn’t need to, they worked out.

Fun trick huh?

This is one of many New Outlook errors coming, if you need my help, please fill out the form below. Also check out my Patreon to read my “New Outlook Book”

https://www.patreon.com/c/NewOutlookForTechnicians/

 

New Outlook Cannot Add a New Email Without a Microsoft License

| September 5, 2025

New Outlook Cannot Add a New Email Without a Microsoft License

This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would not set up due to “no license available” error. Unfortunately I didn’t get the exact error screenshotted but it was similar to what I just stated.

He was using Microsoft 2016, which only comes with the Outlook Classic. And the product is a download, installed on the computer. So for him to add that 365 account, he would need to subscribe to 365 apparently.

He did not want to do that as he had software that would not work with 365, so we set up Outlook Classic.

If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>

or click here https://callthatgirl.biz/new-outlook-resource-guide

I’m keeping up with all the technicial details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!

If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.

 

 

Where are search folders in New Outlook?

| September 4, 2025

Where are search folders in New Outlook?

Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook.

If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>

or click here https://callthatgirl.biz/new-outlook-resource-guide

I’m keeping up with all the technical details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!

If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.

 

New Outlook Adding a Signture to Calendar Events

| September 4, 2025

New Outlook Adding a Signture to Calendar Events

This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic.

If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>

or click here https://callthatgirl.biz/new-outlook-resource-guide

I’m keeping up with all the technical details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!

If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.