Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Update: I believe I got the fix finally. It took a bit of troubleshooting but I had to turn off 2-step authentication with the phone, remove the old Microsoft connection and then did some udpates on Office. I also reset the default to Chrome (you can go back to Edge after setting this up if you like). Relaunched Outlook and the sign in took me to Gmail and the new Gmail and Microsoft connection then worked. Is it ok to keep off 2-step with the phone? I can’t say but to get it working in Outlook this is what we had to do. The client is aware of this and accepted it as they wanted Outlook. I will look into this again next client I help. I don’t like turning off security but it’s up to the client. This may be a bug of sorts, but it’s a new error that I’ll still research as calls come in.
Google/Gmail and Outlook have so many bugs with setting up accounts, I wasn’t surprised when I saw this. If you need my help, use the form below to contact me.
I had a client who suffered from the Windows update on Oct 3, 2024 and after updating his Windows, his Google Workspace Sych with the GWSMO would not setup, install or do anything. After researching, I found that the new Windows update 24H2 is not supported by Google and we had to setup New Outlook.
After configuring, it did setup fine and did send email for a while. Then it stopped. I remoted back in and removed his account and then added it again and it’s working again. You cannot do any settings changes in New Outlook, it’s just making sure it’s connected. This might not stick but that’s what I did. I’m sorry to say that this is going to impact so many people and how they do email moving forward.
You can move your email hosting to Microsoft if you want to continue to use Classic Outlook. Use the form below to get in contact with me.
Update Jan 2, 2024
This is an updated post, it might work for you and hopefully it will. It might not though if you have the Windows 24H2 update.
Uninstall GWSMO, then download again. If the Google Workspace Sync New User isn’t showing up, then you can launch a new Google Workspace profile by going to the “profileeditor”
C:\Program Files\Google\Google Apps Sync\profileeditor.exe
OLD POST
I took a call today for a client who had their Windows computer update to the latest 24H2 update and I did all the troubleshooting to only find this update crashed Google Workspace Connector and it’s listed on Google’s “Not Supported” page. https://support.google.com/a/answer/152855?sjid=837151656820201246-EU
The fix due to Google “not supporting” after the latest Windows 24H2 update was for the client was to setup New Outlook and I will watch the Google page for updates. If you need my help, you can use the form below to contact me.
I took a call today for a client who had their Windows computer update to the latest 24H2 update and I did all the troubleshooting to only find this update crashed Google Workspace Connector and it’s listed on Google’s “Not Supported” page. https://support.google.com/a/answer/152855?sjid=837151656820201246-EU
The fix due to Google “not supporting” after the latest Windows 24H2 update was for the client was to setup New Outlook and I will watch the Google page for updates. If you need my help, you can use the form below to contact me.
Just helped a client with this issue. Turns out his HubSpot had an update on the computer yesterday and today when he tried to write emails within HubSpot, the emails crashed while typing.
Client is still having a weird bug of needing to send an email twice with one of the boxes check “log to CRM” but it does work after the second click.
If you need my help, use the form below to get in contact.
I’m finding this to be a common problem with New Outlook. Some email hosts that offer IMAP are the most suspect. New Outlook has automatic setups and I have seen sometimes that some hosting companies are on older servers with technology that force you to try to set it up manually. And that’s not even a guarantee it will setup.
Here are a few options to help you get your email setup:
Setup from launching New Outlook
If normal setup fails, then try setup manually via Windows
If all these fail
Other tips:
If you are trying to log into iCloud and get an error from Microsoft, it’s most likely because you have a Microsoft account with the same email as your iCloud. Microsoft will always setup itself first, so then you need to change your Apple ID. I did this last week for a client, it was actually pretty easy.
Keep in mind that most of your data in classic Outlook if you’re using POP with PST will not be in the New Outlook. IMAP email will most likely be there. Exchange and Google Workspace will be there. Any calendar or contacts with (This computer only) will not be there. You will need to export that data from classic Outlook into the server via classic Outlook. This is a very confusing topic to explain in a blog post. Feel free to reach out if you want help doing this.
That’s it for now, other than what I posted as of Sep 21, 2024 I have no other options, but I will add on as I find new solutions. If you need my help migrating data from classic Outlook to the New Outlook, use the form below to get in contact
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