Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Core Services

| December 10, 2023

Clients who have worked with me for years know how fast and efficient I can be during our time together. Since many only call me every year or so when they have problems, things can change on their computers; such as a new computer, more data, new accounts and configurations can change. Starting now and in 2024, I will be using my new core services outline for all appointments. If you’d like my help solving problems and want me to support you in the future, it’s important we complete this list your first time you call. The core list won’t need to be done every time you call as we will have the notes.

When you book an appt, here is the list of services you receive: 

  1. Onboarding: I will review your computer, settings, configurations, Windows and Office updates, Microsoft accounts, issues you’re having and verify your backup. I will open a note pad on your computer to take notes. This can take 5-15 minutes depending on your issues. This is mandatory for all appointments.
  2. Game Plan: Once onboarding is completed, I will work on a game plan to complete your request. This will include options for you such as migrating your IMAP to Microsoft 365, or 3rd party apps you need to add/remove, options for backup if you don’t have any.
  3. Soft Quote: After the game plan is created, if you need more time than just one hour, I will give a soft quote. Some clients call with one issue and end up needing more work to reach their goals, this would possibly change my hourly rate or more time needed to complete.
  4. Start Work: I will start the work. Keep in mind some requests might take a couple of appointments due to downloading/uploading, synching, etc.
  5. Follow Up: Follow up is optional but most clients request it because once I’m done with your request, I tell you to use it for a day or so and create a list of questions, then I can cover it in the follow up appointment, usually the next day.
  6. Follow Up/AfterCare: During the follow up, I’ll answer questions or fix other minor issues still lingering. I also will discuss your backup now that your emails/data are configured correctly. For some it might be to set up Carbonite or Microsoft 365 backup options. We will also schedule a follow-up appointment if you’d like for 3-6 months ahead. I will also offer training for you if you need email management help or want training for your company.
  7. Close: You will also get an offer to buy another hour to use in 15 min increments for future help. As we just completed a request that was most likely a rework of your system, the next calls you might have are “quick questions” or fast repairs I can help with.

 

30-Minute 365 Training Information

| November 21, 2023

Thank you for your interest in my 30-minute 365 training! If you are new to my site, first thing I ask is for a 15 min consultation to discuss your training needs and be sure I’m going to hit your goal. Before our call, please review the list below of all the training options I have. I can also add any custom requests to any session.

  • Outlook PC Desktop
    • This is a general overview of Outlook and the basics, great for a company transitioning from Google Workspace or from web only access
  • Outlook Mac Desktop
    • This is a general overview of Outlook and the basics, great for a company transitioning from PC’s, Mac Mail, etc
  • Outlook OWA
    • This is a general overview of the web access for Exchange, great for companies who are not planning on using Outlook Desktop PC or MAC
  • Outlook – Email Management tips
    • During this session I teach some simple tips on how to manage the inbox using quick decisions, features in Outlook that will help
  • Outlook – Cool tips and tricks
    • Microsoft Outlook 365 has so many hidden features that people overlook on a daily basis, I reveal them and show you how to use them in your day to day workload of never ending email
  • Outlook – Search tips and rules
    • For some people, they keep all their email in the inbox and love searching, I cover the many ways to maximize search and for those that use folders, I offer some tips of making them work better for you
  • Outlook – Contact management
    • In this session I show you all the tips I know about Outlook contacts, groups, fields, forms and adding LinkedIn so you can view people’s profile right in Outlook
  • OneDrive PC
    • I will cover the basics of OneDrive, how it works, how to troubleshoot simple problems. Great for a company just starting to use OneDrive or moving from personal OneDrive to Business OneDrive
  • SharePoint PC
    • If your company is new to 365 and wants to use SharePoint for collaboration of data, this session will cover the basics of managing data, folders, sharing and synching with the desktop
  • Teams PC
    • This is a special session, I require the company to already have Teams setup and all members added. I’ll cover posts, files, apps, shared calendars, syncing with desktop
  • Teams Mac
    • This is a special session, I require the company to already have Teams setup and all members added. I’ll cover posts, files, apps, shared calendars, syncing with desktop
  • Teams Online
    • This is a special session, I require the company to already have Teams setup and all members added. I’ll cover posts, files, apps, shared calendars, syncing with desktop
  • 365 Portal
    • In this session, I offer a tour of the portal, how to navigate through the apps, features, content, feed, account information, 365 profiles and answer any questions you have. Companies just moving to 365 might want to offer a tour of the 365 portal for their end users. This generally does not take a full 30 min but can be added to another session if you want a full hour and leave room for Question/Answer
  • Ask me anything (where I just answer questions)
    • Some smaller companies don’t have an IT department but have a lot of questions so this is your chance to create a list and I can answer them the best I can. As I’m using Zoom, we can do screen share to show everyone in the meeting

How to export email addresses from your inbox and sent items in Outlook

| October 17, 2023

How to export email addresses from your inbox and sent items in Outlook

File
Open & Export
import/export
export to a file
CSV Comma Separated Values
Click on “Inbox” or “Sent” or whatever file you want emails from
Click “next”
Save the file and name it “Export for Lisa + your name”
Click on “next” and then “finish”

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