Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Microsoft 365 Technical Trainer Minneapolis MN

| March 19, 2024

Microsoft 365 Technical Trainer Minneapolis MN

Hi Folks, I offer Microsoft 365 training with many options. I’m a technician, consultant and trainer and offer a bit more than a typical trainer might offer. Please review the list below and then send me a message in the form at the bottom. During our phone consultation, I will ask a few questions and offer a soft quote. Need a custom request? I can offer many options for training including webinar style and workshops. All can be webinar and most can be workshop. Typical pricing is $500 for an hour, $300 for 30 minutes. If you want to do more than 4 sessions, I can offer a lower price. For some requests I may charge some administrative/prep time, usually I just need to schedule it.

Some folks just want an hour of only instructor-led training and I follow my outline.  Some want what is more popular these days “Training Workshops” where everyone can participate and I use your 365 accounts, demonstrate how it all works and help everyone learn. This is most common with Teams setups.

Smaller workshops of course are better with groups of 10 or under. If you have a large department, it might be better to get the teams in small groups so everyone can participate. You can schedule a full 1-hour session or a 30-minute session. I have been seeing better success with retention of the content delivered when it’s in 30 min sessions. These can be scheduled as lunch and learns too.

  • Training Workshops 60 min for smaller groups
    • Great for smaller groups wanting to learn together using your 365 accounts. Common requests are for Teams, Outlook, Contacts sharing, etc. Everyone in the group can interact and work together on creating your custom session so at the end, everyone has given input and can use the product together after the session.
  • Training Webinars 60 min
    • This webinar is led by myself and then at the end there is question/answer time.
  • All training includes a recording for your private use.
  • I use Zoom for all training, large groups might require a moderator that you would provide.

If you are a MSP or IT consultant and want to discuss how to partner with me to offer training for your business clients, please scroll to the bottom for more information. 

Outlook Desktop– Cool Tips and Tricks (1-hour)

  • Most end users know the basics of Outlook but not all know the extra features and functions that can make their workday way more productive. I cover quite a bit in this session and since it’s recorded, the attendees can review it later. This session is great for those moving to Microsoft 365 Exchange or are upgrading their Office.

Outlook Desktop– Search Tips and Rules (30 min)

  • Learn all the tricks I use when people hire me to help find emails that are missing. Clients often have 100’s of folders or 1000’s of emails in their inbox. Outlook search can often cause a lot of frustration too, I offer tips for those who can’t search sometimes. I will teach my 5 favorite tricks. I also spend some time showing you some creative rules you can use to have the inbox auto sort your email before it hits the inbox.

Outlook – Email Management Tips (1-hour)

  • In this session I will cover a few basic steps to help get your inbox in order. The old days of following the book of Franklin and Covey are over, we are all too busy to follow a book. Now it’s down to quick thinking, creating some rules and steps, using templates and all the features of Outlook 365.

Outlook Contacts – CRM (1-Hour)

  • Helping clients how to manage their contacts and create their own CRM system is one of my favorite requests. This is a great workshop if you’re working on migrating data into Outlook and want a system for yourself. I will teach you how to add fields and views and whatever else you want accomplished. There are some limitations as Outlook is not a CRM, but I can make it feel like one. Some folks are looking to get out of expensive CRM and this workshop is a great way for your team to talk it out and work together on your goals.

Outlook OWA (1-hour)

  • If your company is migrating email into Microsoft Exchange from another platform and only are going to be using the online web for email, I offer a great tour of OWA. This is more of a training webinar vs a workshop.

Outlook – Mac (1-hour)

  • Outlook for Mac has two versions, the new and legacy. I can teach either version, but I recommend you select one for the training. I have a Mac and use my Mac for this session. It can be a hybrid of webinar and workshop.

OneDrive PC/Web (1-Hour)

  • This training is webinar based, but we could do a hybrid of webinar and workshop. I have found that smaller groups enjoy the hybrid style and talk about their data sharing needs, everyone does things differently. In this session I cover OneDrive online and synching with your desktop, sharing files, how to use locally offline and a few other things you should know about OneDrive if you are using it for your data synchronizing.

Teams PC/Web (1-Hour)

  • This is best delivered as a workshop. I recommend getting together a small group of people who want to work on strategy for all their data sharing/collaboration work.
  • I can also deliver a one-hour training session for large groups who want to know how all of Teams works.
  • I do not cover phones, conference calling or video meetings in these sessions.

365 Portal (30 min + Question/Answer)

  • Great short session for those new to 365. I cover the portal and how to do some basic functions yourself and use the online portal for everything, Outlook, OneDrive, SharePoint and Teams.

How I help MSP

I offer support in a few ways for MSP and other IT Consultants

  • You can have me train as your company trainer, and you pay me
  • You can refer me to train and your clients pay me and pay you a commission

 

 

Microsoft Technical Trainer

| March 19, 2024

Microsoft Technical Trainer

Hi Folks, I offer Microsoft 365 training with many options. I’m a technician, consultant and trainer and offer a bit more than a typical trainer might offer. Please review the list below and then send me a message in the form at the bottom. During our phone consultation, I will ask a few questions and offer a soft quote. Need a custom request? I can offer many options for training including webinar style and workshops. All can be webinar and most can be workshop. Typical pricing is $500 for an hour, $300 for 30 minutes. If you want to do more than 4 sessions, I can offer a lower price. For some requests I may charge some administrative/prep time, usually I just need to schedule it.

Some folks just want an hour of only instructor-led training and I follow my outline.  Some want what is more popular these days “Training Workshops” where everyone can participate and I use your 365 accounts, demonstrate how it all works and help everyone learn. This is most common with Teams setups.

Smaller workshops of course are better with groups of 10 or under. If you have a large department, it might be better to get the teams in small groups so everyone can participate. You can schedule a full 1-hour session or a 30-minute session. I have been seeing better success with retention of the content delivered when it’s in 30 min sessions. These can be scheduled as lunch and learns too.

  • Training Workshops 60 min for smaller groups
    • Great for smaller groups wanting to learn together using your 365 accounts. Common requests are for Teams, Outlook, Contacts sharing, etc. Everyone in the group can interact and work together on creating your custom session so at the end, everyone has given input and can use the product together after the session.
  • Training Webinars 60 min
    • This webinar is led by myself and then at the end there is question/answer time.
  • All training includes a recording for your private use.
  • I use Zoom for all training, large groups might require a moderator that you would provide.

If you are a MSP or IT consultant and want to discuss how to partner with me to offer training for your business clients, please scroll to the bottom for more information. 

Outlook Desktop– Cool Tips and Tricks (1-hour)

  • Most end users know the basics of Outlook but not all know the extra features and functions that can make their workday way more productive. I cover quite a bit in this session and since it’s recorded, the attendees can review it later. This session is great for those moving to Microsoft 365 Exchange or are upgrading their Office.

Outlook Desktop– Search Tips and Rules (30 min)

  • Learn all the tricks I use when people hire me to help find emails that are missing. Clients often have 100’s of folders or 1000’s of emails in their inbox. Outlook search can often cause a lot of frustration too, I offer tips for those who can’t search sometimes. I will teach my 5 favorite tricks. I also spend some time showing you some creative rules you can use to have the inbox auto sort your email before it hits the inbox.

Outlook – Email Management Tips (1-hour)

  • In this session I will cover a few basic steps to help get your inbox in order. The old days of following the book of Franklin and Covey are over, we are all too busy to follow a book. Now it’s down to quick thinking, creating some rules and steps, using templates and all the features of Outlook 365.

Outlook Contacts – CRM (1-Hour)

  • Helping clients how to manage their contacts and create their own CRM system is one of my favorite requests. This is a great workshop if you’re working on migrating data into Outlook and want a system for yourself. I will teach you how to add fields and views and whatever else you want accomplished. There are some limitations as Outlook is not a CRM, but I can make it feel like one. Some folks are looking to get out of expensive CRM and this workshop is a great way for your team to talk it out and work together on your goals.

Outlook OWA (1-hour)

  • If your company is migrating email into Microsoft Exchange from another platform and only are going to be using the online web for email, I offer a great tour of OWA. This is more of a training webinar vs a workshop.

Outlook – Mac (1-hour)

  • Outlook for Mac has two versions, the new and legacy. I can teach either version, but I recommend you select one for the training. I have a Mac and use my Mac for this session. It can be a hybrid of webinar and workshop.

OneDrive PC/Web (1-Hour)

  • This training is webinar based, but we could do a hybrid of webinar and workshop. I have found that smaller groups enjoy the hybrid style and talk about their data sharing needs, everyone does things differently. In this session I cover OneDrive online and synching with your desktop, sharing files, how to use locally offline and a few other things you should know about OneDrive if you are using it for your data synchronizing.

Teams PC/Web (1-Hour)

  • This is best delivered as a workshop. I recommend getting together a small group of people who want to work on strategy for all their data sharing/collaboration work.
  • I can also deliver a one-hour training session for large groups who want to know how all of Teams works.
  • I do not cover phones, conference calling or video meetings in these sessions.

365 Portal (30 min + Question/Answer)

  • Great short session for those new to 365. I cover the portal and how to do some basic functions yourself and use the online portal for everything, Outlook, OneDrive, SharePoint and Teams.

How I help MSP

I offer support in a few ways for MSP and other IT Consultants

  • You can have me train as your company trainer, and you pay me
  • You can refer me to train and your clients pay me and pay you a commission

Cannot start Microsoft Outlook Cannot open the Outlook window

| March 9, 2024

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The operation failed.

POSSIBLE FIX: Run the Microsoft Support and Recovery Assistant

I’ve had two clients call in with issues in the past few days. First one had a really banged up Excel. It was all ghostly white and not moving the cursor and behaving very messy, like it was corrupted. I could not click on the updates or accounts area. I tried to do all my usual troubleshooting and after a bit called the clients 365 vendor, who offered up how to resolve it. The modern authentication was what was throwing up this problem. Unfortunately, the client’s machine was so old, they opted to buy a new pc, which was a great solution as it was pretty old and the end user was a power Excel user.

Next client called in and she was locked out of all her apps, I was booked out so she called Microsoft. They sent her some instructions to the SARA (Microsoft Support and Recovery Assistant) and after doing the troubleshooting, it relaunched her Outlook and she could setup all her email again with authentication. Now she’s working fine.

I decided to blog this for people who are out of answers and for myself. I can’t say this will fix your issue but it’s worth downloading the running the troubleshooter. As I always warn folks….be sure all your data is backed up before doing anything like this. If Outlook won’t open, the try to backup the OST file. This file holds your calendar and contacts if you only have IMAP setup. If you need my help, feel free to fill out the form below or schedule an appt.

 

How to disable Outlook sending attachments as Adobe cloud storage link

| March 5, 2024

How to disable Outlook sending attachments as Adobe cloud storage link

Common request I’m getting lately. What happens is when you go to attach a file in an Outlook message, you will see a cloud attachment.

How to remove it:

Go to File in Outlook

Then Options

Go to Add-ins, then manage add-ins, click on GO

Uncheck both the Adobe options at the top. You do not need these checked in Outlook to use your Adobe on the computer. This is just another wonderful add-in that is annoying. Most people do not use Adobe in Outlook and if you do, then you might have to keep attaching files as designed.

How to transfer your Microsoft 365 account from Appriver OpenText to Sherweb

| February 19, 2024

How to transfer your Microsoft 365 account from Appriver OpenText to Sherweb

Hi folks, below is the instructions on how to move your account from Appriver to Sherweb. Reminder, this is not an email migration just an account transition. Video is below

Instructions:

Call Appriver at 1-866-223-4645

Ask for “Sales”

Ask these questions:

  • Ask if you’re on a contract and when is the cancellation date
  • Ask if you’re on monthly or yearly billing (if you don’t know)
  • When can you transfer your account/what date/cancellation
  • How many types of accounts you have/Exchange/business standard, etc
  • How many mailboxes will  you need transferred
  • What types are they?
  • Any other services (spam filter, encryption, etc)
  • Your Microsoft Domain name (typically it has a .onmicrosoft address, not your email address)

Setup an account at Sherweb https://shop.sherweb.com/accountcreation/?aid=37978

Email Jamie Guerrera jguerrera@sherweb.com

Tell him you are transferring your account

The next steps Jamie can assist with if you want help, or I can help too. Or watch the video below and do it yourself, with the correct tenant domain login, you should be able to this on your own. I

The video below is about 17 minutes, but your transition time should be way less time to do. The video goes into more explanation of how it works.

Pro’s of Sherweb:

  • Do it yourself sales, all changes to your account can be made online and easy to upgrade licenses, add licences
  • I can be an admin of the account and do these changes for you
  • Easy transfer of accounts to Sherweb from Appriver
  • 24×7 support, US and Canadian based
  • They are also overflow support for Microsoft
  • I often don’t bill my clients for calls I need to make on your behalf to Sherweb for a few reasons
    • Sometimes I learn on that call and I consider it research
    • I earn commission from Sherweb, so that’s how I can compliment these calls to my clients

Con’s of Appriver

  • I will no longer be able to call on your behalf if you need my help
  • Long wait times on the phone, when you get a technician, as of late they are new to the company and are not as experienced as the past Tier 1 team was
  • You will have to ask for a “Florida tech” to get to the experienced first level technicians
  • When you need to add or change a license, you have to call and get it done.
  • The sales email queue takes days to answer

 

Outlook Error Something went wrong [1200]

| February 13, 2024

Outlook Error Something went wrong [1200]

If you see this error, it’s most likely from when you added your email accounts to Outlook, you allowed it to do more than just email. There can be many reasons why you’re getting this but here is how I fixed it. (My client had a new motherboard installed and this is what happened to him when he launched Outlook after the replacement)

  • Close Outlook
  • Go to search in your computer
  • Search for “Accounts” and you will see “manage your accounts” or “account info”
  • Go to “Access work or school”
  • If you are not a business domain or your computer isn’t managed by an IT provider, you should be able to disconnect the accounts there
  • After you disconnect, relaunch Outlook
  • You might need to restart the computer completely
  • Launch Outlook and the accounts you removed will pop up with a password request and they should ask for security authentication
  • Outlook will spin up and only click on “sign into this app only” and that should take care of it. If you need help, contact me below or schedule an appt.

 

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