Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Tech Support for Retired Business Executives

| February 13, 2025

Tech Support for Retired Business Executives

My name is Lisa Hendrickson and I’m an experienced 30 year veteran supporting corporate, small business and work from home end users. Since I run my own business, I have the advantage of exploring learning everything that comes my way. Most of my wizardary comes from clients requesting things I didn’t think I could make happen, so I learned how to use all the main platforms, get them to synch, learn what doesn’t work and configure sytems for just about anyone. Guess who loves my support the most? You. The retired business executive (RBE). Most of you have been using Outlook since it was launched in the 1990’s and now continue to want to use it for your personal life. Being a RBE, you want to get up in the morning and sit at your computer and do your morning email catching up, you want to view your calendar, add appointments and still continue your usual routine of what you used to do, manage your day. The flexibility of leaving and having it all on your phone is how it should be.

In the past few years, I have noticed more RBE’s calling, they want what they had in corporate, a seamless perfect setup for their Outlook/computers to sync with their phones. Email, contacts, calendar, tasks, notes and data from their computer. All RBE’s have different emails, too many emails, confusing contacts on their phones, want shared family iCloud calendars, Gmail, Yahoo, AOL, you know it, I’ve seen it all.

They also want a reliable person to call when they have issues, and that’s where I come in. I can help configure everything how you want it and then offer on-going support for the future. Not many businesses offer the services and support I have.

Below is a list of services most of my RBE’s call for and then what they want support with in the future

  • Understanding Outlook
  • Setup Outlook to sync with phone
  • Clean up old accounts that you don’t need
  • Explain Microsoft accounts
  • Microsoft Windows help
  • Microsoft Office help
  • Microsoft Office licensing
  • iCloud/iPhone
  • Android/Outlook app
  • Personal training
  • Inbox management
  • Prepare for the New Outlook

How my support works

  • You can schedule a 15-min appointment, 30-min appointment or 1-hour appointment on my online calendar.
  • For emergencies, you can call me. I have enough openings during the day to help on quick emergencies
  • For night and weekends, I do charge a higher fee but will help if it’s urgent.

Use the form below to get in contact and find out if I can help

Microsoft Technical Consultant Minneapolis

| January 22, 2025

Microsoft Technical Consultant Minneapolis

Many of my clients hire me to fix one or two issues, then they ask if I can do on-going support. Below is a full list of my core services, but if you have something off this list, just ask!

You can buy a 2-hour ticket for $480 and then use the time in 15 or 30-min increments, or a full hour if you need.

I work remotely and am from Minnesota, all work for 365 can be done remotely. Check out my testimonials if you like https://callthatgirl.biz/testimonials

Email and Inbox Management

  • Inbox management coaching
  • Train on templates to use in Outlook
  • Create inbox rules for management of emails
  • Microsoft Outlook & Email Support
  • New Outlook – Guide users through the latest updates and features
  • Email Delivery – SPF, DMARC, DKIM

Technical Setup, Migrations, and Administration

  • 365 Admin Work/Security/Add New Accounts/Terminate Accounts
  • Backup Solutions
  • New PC Setup
  • New Computer Purchase Help
  • Microsoft Exchange Migrations
  • Migration Tech Assist
  • Google Workspace
  • Microsoft Exchange
  • Microsoft 365 Admin Support
  • Microsoft Teams

Calendar, Task, and Time Management

  • Setup phone and Outlook syncing for Calendar/Contacts
  • Setup Zoom/Teams in your Outlook
  • Setup an online scheduler for you to send out to people to schedule time on your calendar
  • Learn how to schedule yourself time to get work done
  • How to manage tasks in an easy manner using Calendar and Task

Training, Consulting, and Strategic Support

  • 365 Training
  • Use forms to collect data from clients
  • Software Consultant
  • 365 License Manager/Assistant
  • Invoice review for vendors
  • Training for Outlook, Teams
  • Microsoft Consulting
  • Phone synchronizing expert

Technical Consulting Information

| January 22, 2025

Technical Consulting Information

Many of my clients hire me to fix one or two issues, then they ask if I can do on-going support. Below is a full list of my core services, but if you have something off this list, just ask!

You can buy a 2-hour ticket for $480 and then use the time in 15 or 30-min increments, or a full hour if you need.

Email and Inbox Management

  • Inbox management coaching
  • Train on templates to use in Outlook
  • Create inbox rules for management of emails
  • Microsoft Outlook & Email Support
  • New Outlook – Guide users through the latest updates and features
  • Email Delivery – SPF, DMARC, DKIM

Technical Setup, Migrations, and Administration

  • 365 Admin Work/Security/Add New Accounts/Terminate Accounts
  • Backup Solutions
  • New PC Setup
  • New Computer Purchase Help
  • Microsoft Exchange Migrations
  • Migration Tech Assist
  • Google Workspace
  • Microsoft Exchange
  • Microsoft 365 Admin Support
  • Microsoft Teams

Calendar, Task, and Time Management

  • Setup phone and Outlook syncing for Calendar/Contacts
  • Setup Zoom/Teams in your Outlook
  • Setup an online scheduler for you to send out to people to schedule time on your calendar
  • Learn how to schedule yourself time to get work done
  • How to manage tasks in an easy manner using Calendar and Task

Training, Consulting, and Strategic Support

  • 365 Training
  • Use forms to collect data from clients
  • Software Consultant
  • 365 License Manager/Assistant
  • Invoice review for vendors
  • Training for Outlook, Teams
  • Microsoft Consulting
  • Phone synchronizing expert

How to remove Copilot from Microsoft Word

| January 21, 2025

How to remove Copilot from Microsoft Word

Helped a client today with their Microsoft Word/Copilot issue. They were not able to use Word as they were used to, so I turned off the Copilot. Here is how to do that.

Open Word

Go to “File” In the upper left corner of Word

Go down to “Options” in the left side blade of Word

In Options, you will see “Copilot” in the left side blade of that window.

Uncheck the box for “Enable Copilot”

 

I’m guessing an update add this, not sure. It’s on mine but not checked. If you need help with this or anything else 365 related, please use the form below to get in contact.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to migrate emails from Classic Outlook to New Outlook

| January 15, 2025

How to migrate emails from Classic Outlook to New Outlook

This is a loaded questions with a possibility of 100’s of answers. I’ll explain as simple as I can here, then I’ll try to explain more at the bottom of this post. If you need my help, please use the form below to get in contact.

Microsoft services: 

  • If you have a Microsoft Exchange or Outlook.com/Hotmail.com/Live.com/MSN.com account, your emails, calendars and contacts should show up in the New Outlook just fine.
  • If you have local PST files in addition, you can now add them to the New Outlook. Currently as of Jan 15, 2025 you cannot edit, move/add to these, Microsoft says by March you should be able to
  • I recommend you move all PST data to your Microsoft Exchange server for better use of the data on phones/iPads, etc
  • Templates, rules and other 365 Exchange features should work in New Outlook just fine

IMAP accounts

  • These accounts are fairly typical these days with all cable providers, Network Solutions, Bluehost, Hostgator and Gmail, Google Workspace, AOL, Yahoo
  • Only email from Classic Outlook will open in New Outlook
  • Any data (calendar, contacts, tasks, notes) in a PST/or (This computer only) will not show up in New Outlook
  • This data needs to be migrated to your email server (Gmail/Google Workspace, Yahoo, AOL)
  • Cable companies do not have calendar and contacts available on their servers
  • Rules will not move to New Outlook
  • Local quick steps, quick parts, other “features” you love, might not work for you

POP

  • POP accounts will not setup in New Outlook
  • PST can be opened in New Outlook
  • Your folder structure will change as your email IMAP might not match your current POP/PST
  • While you can open the PST in New Outlook, your categories, other customizing will most likely be gone
  • In time, you can open the PST in New Outlook and use it more, but it’s not going to be recommended. I recommend moving the data to a Microsoft server so you can use all the features you enjoyed in classic Outlook

To migrate email: 

  • Migrate your PST data to a Microsoft/Google Workspace account via classic Outlook
  • This can take a lot of time to complete and it’s easy to do for some folks
  • I can help you and while I know you’re here looking for answers, I do have a long 17 min video on YouTube you can view to try to do it yourself.
  • If you need my help, use the form below the video to get in contact

Want even more information or use other social media/communities?