Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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How to remove Copilot from Microsoft Word

| January 21, 2025

How to remove Copilot from Microsoft Word

Helped a client today with their Microsoft Word/Copilot issue. They were not able to use Word as they were used to, so I turned off the Copilot. Here is how to do that.

Open Word

Go to “File” In the upper left corner of Word

Go down to “Options” in the left side blade of Word

In Options, you will see “Copilot” in the left side blade of that window.

Uncheck the box for “Enable Copilot”

 

I’m guessing an update add this, not sure. It’s on mine but not checked. If you need help with this or anything else 365 related, please use the form below to get in contact.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to migrate emails from Classic Outlook to New Outlook

| January 15, 2025

How to migrate emails from Classic Outlook to New Outlook

This is a loaded questions with a possibility of 100’s of answers. I’ll explain as simple as I can here, then I’ll try to explain more at the bottom of this post. If you need my help, please use the form below to get in contact.

Microsoft services: 

  • If you have a Microsoft Exchange or Outlook.com/Hotmail.com/Live.com/MSN.com account, your emails, calendars and contacts should show up in the New Outlook just fine.
  • If you have local PST files in addition, you can now add them to the New Outlook. Currently as of Jan 15, 2025 you cannot edit, move/add to these, Microsoft says by March you should be able to
  • I recommend you move all PST data to your Microsoft Exchange server for better use of the data on phones/iPads, etc
  • Templates, rules and other 365 Exchange features should work in New Outlook just fine

IMAP accounts

  • These accounts are fairly typical these days with all cable providers, Network Solutions, Bluehost, Hostgator and Gmail, Google Workspace, AOL, Yahoo
  • Only email from Classic Outlook will open in New Outlook
  • Any data (calendar, contacts, tasks, notes) in a PST/or (This computer only) will not show up in New Outlook
  • This data needs to be migrated to your email server (Gmail/Google Workspace, Yahoo, AOL)
  • Cable companies do not have calendar and contacts available on their servers
  • Rules will not move to New Outlook
  • Local quick steps, quick parts, other “features” you love, might not work for you

POP

  • POP accounts will not setup in New Outlook
  • PST can be opened in New Outlook
  • Your folder structure will change as your email IMAP might not match your current POP/PST
  • While you can open the PST in New Outlook, your categories, other customizing will most likely be gone
  • In time, you can open the PST in New Outlook and use it more, but it’s not going to be recommended. I recommend moving the data to a Microsoft server so you can use all the features you enjoyed in classic Outlook

To migrate email: 

  • Migrate your PST data to a Microsoft/Google Workspace account via classic Outlook
  • This can take a lot of time to complete and it’s easy to do for some folks
  • I can help you and while I know you’re here looking for answers, I do have a long 17 min video on YouTube you can view to try to do it yourself.
  • If you need my help, use the form below the video to get in contact

Want even more information or use other social media/communities?

 

How to use Zoom in New Outlook

| January 10, 2025

How to use Zoom in New Outlook

Take note: You will need to have a Business 365 Exchange account to add this app.

To add this app, open New Outlook and find “apps” on the left side of the window

“Add Apps”

Search “Zoom” and you should “Zoom for Outlook Extensions”

Click on it and hit “Open”

If successful, it will say “Start using Zoom for Outlook Extension”

Hit “Got it” and close that window

Create a new event in New Outlook and you should see the Zoom app

If you need my help with New Outlook, Classic Outlook or any 365, use the contact form below.

Want even more information or use other social media/communities?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to add Zoom add-in to New Outlook

| January 8, 2025

How to add Zoom add-in to New Outlook

Take note: You will need a Business 365 Exchange account to add this app.

To add this app, open New Outlook and find “apps” on the left side of the window

“Add Apps”

Search “Zoom” and you should “Zoom for Outlook Extensions”

Click on it and hit “Open”

If successful, it will say “Start using Zoom for Outlook Extension”

Hit “Got it” and close that window

Create a new event in New Outlook and you should see the Zoom app

If you need my help with New Outlook, Classic Outlook or any 365, use the contact form below.

Want even more information or use other social media/communities?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Setup a Google Workspace Sync User is missing in Windows search

| January 1, 2025

Setup a Google Workspace Sync User is missing in Windows search

This is a known issue, it can be caused from a few issues: Windows update, Google updates, Office updates. I’ve helped a couple of clients now and their old Google Workspace profile in Outlook got corrupted and changed all accounts to IMAP only. I went to look for the Google Workspace Sync User in Windows search and it was gone, so I did the usual repair work and reinstalled. That still didn’t bring up the setup user option.

I found a trick that worked for my user, you can launch a new Google Workspace profile by going to the “profileeditor”

C:\Program Files\Google\Google Apps Sync\profileeditor.exe

That should work, if not….then contact Google support. This is becoming an issue as I said, 3rd client I’ve had their Google Workspace not launch.

If you want my help, please use the form below to get in contact.

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