Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Outlook for Sales Professionals Training

| May 13, 2021

Lisa’s Outlook Training for Sales Pros

I’m a technician and a trainer but I’m also an entrepreneur. And you know what that means…

I’m in sales!

Training salespeople on the awesome features of Outlook is one of my favorite assignments because I have so much to share. I know how to keep a lead interested, the value of quick and accurate responses to prospects, how to stay on top of all your communications and manage your crazy inbox.

When we’re done, you and your team will have a new appreciation for Outlook as a sales tool.

Among the topics we’ll cover:

  • Starting strong: Learn the best Outlook settings and configuration
  • Dos & don’ts for fonts, signatures, templates, and more
  • 4 time-saving steps for email decision-making
  • 6 tips for effective & strategic automated emails and replies
  • All my favorite Outlook short cuts, including search tips, scheduling tips, and the best use of drafts
  • No-fail techniques for keeping track of your to-do list
  • Junk/spam folder management
  • My time-tested strategy for wrapping up your workday and starting fresh the next day

Bonus! How to use your phone as a second computer

More about my training

Yes, you can find tutorials on YouTube. But hiring a master technician like me means having a relationship with someone who can customize training experiences to your exact specs and who will be there for follow-up training and troubleshooting, system configuration, private training sessions, software updates—whatever you need.

I have 25 years of experience as a helpdesk tech, and I’ve trained end-users and technicians on every aspect of email and Outlook at almost every job I’ve had. I have seen it all, and I am always on top of Microsoft’s ever-changing platform.

  • Training can be delivered in 30-minute or one-hour sessions. Best practice is to start with half an hour, let employees incorporate their new knowledge for a couple of weeks, and then follow up with another 30-minute session to address questions and concerns that have come up.
  • All training is done by Zoom.
  • Every session starts with 10 minutes of guidance on setup, making sure participants have Outlook optimally configured.
  • All my training is freestyle and customizable: You’ve got the questions; I’ve got the answers.
  • Check out a few demo videos on my YouTube channel www.youtube.com/callthatgirl

To schedule a consult or leave a message, use the contact form below:

 

Outlook Basics and Email Etiquette Training

| May 13, 2021

Training With Lisa: Outlook Basics & Email Etiquette

Heavy users of Outlook believe they know enough about Outlook, until I show them a few of my favorite tricks.

My training covers the basics you didn’t know were at your fingertips, plus simple email etiquette and strategies that prompt responses you want to read. These days, when everyone is “so busy,” the key is remembering that less is definitely less.

People need to read an email, quickly understand the desired action, and be able to take that action. Using Outlook to its full potential means becoming more productive and efficient as both an email writer and an email recipient. And improving the flow of email communication means more time for you to focus on the work you really want—and need—to do.

Among the topics we’ll cover:

  • How to set yourself up for success by choosing the best Outlook settings and configuration
  • How to create and use signatures, templates, folders, and other functions
  • 6 tips for efficient automated emails and replies, including “out of office” guidelines
  • How to simplify your decision-making when processing email and take control of your inbox
  • How to write responses that are professional and to-the-point
  • How to keep track of your to-do list
  • The best use for email drafts
  • How to manage your junk/spam folder
  • How an end-of-day routine sets you up for a great start the next day

Bonus! My favorite short cuts for calendar scheduling, email searches, and more

To schedule a consult or leave a message, use the contact form below:

Starbucks Thank You Gift Card

| May 12, 2021

I offer advice via email often. Some questions people have are easy for me to answer quickly in an email. I don’t have a fee for this but I do ask for a donation to my Starbucks account as I buy buy coffee, tea or lunch there often.

Click on this link

or https://app.starbucks.com/gift/00000605

You can add my email is lisa@callthatgirl.biz

Thank you, I’m glad my advice helped!

 

 

 

 

Outlook Skills Assessment Test

| April 26, 2021

Outlook Skills Assessment Test

If you are looking to test your Outlook skills, this quiz is perfect for you. 51 questions and it should take about 15 min. I created a Outlook Training for Technicians video set on YouTube and one of my followers asked if he could create a quiz. He got creative using the knowledge he learned from the videos. This is a one of a kind test and highly doubtful that you will ever see these questions on a Microsoft exam. The videos are great for teaching junior helpdesk techs the ins and outs of Outlook or for your learning labs for larger organizations. Or if you think you know Outlook and are just curious.

Call That Girl’s Exam

https://www.surveymonkey.com/r/92RLXRR

Outlook Troubleshooting Training for Technicians 4 hours, 7 courses

https://www.youtube.com/watch?v=cyoN-QCHsFA&list=PL3jfc4bmekoBCSWtsGkJDrNDcXvoZUmuA




Microsoft Outlook Assessment Test

| April 25, 2021

Microsoft Outlook Assessment Test

If you are looking to test your Outlook skills, this quiz is perfect for you. 51 questions and it should take about 15 min. I created a Outlook Training for Technicians video set on YouTube and one of my followers asked if he could create a quiz. He got creative using the knowledge he learned from the videos. This is a one of a kind test and highly doubtful that you will ever see these questions on a Microsoft exam. The videos are great for teaching junior helpdesk techs the ins and outs of Outlook or for your learning labs for larger organizations. Or if you think you know Outlook and are just curious.

Call That Girl’s Exam

https://www.surveymonkey.com/r/92RLXRR

Outlook Troubleshooting Training for Technicians 4 hours, 7 courses

https://www.youtube.com/watch?v=cyoN-QCHsFA&list=PL3jfc4bmekoBCSWtsGkJDrNDcXvoZUmuA

Email Delivery Expert

| April 24, 2021

Email Delivery Expert

If you are interested in hiring an email delivery expert to help insure your emails go to the inbox or have better email newsletter results, please contact Neil@in2inbox.com. Check out our video below to get to know about his services! You can always contact me first if you have other issues or have me look at it first. lisa@callthatgirl.biz