Call That Girl’s Remote Support & Office 365 Show 19

Published date: 04/15/2015 Office 365 Show #19: Migration & Support Concepts

Download at http://www.podnutz.com/ctg019

Show Notes

• Encryption options
• Archiving Options
  • AppRiver may have options
• SharePoint
  • Standard storage space
    • 500 MB per person
  • Does not sync well
• Consider backup plans
• More prep work involved with migrations.
  • Ask if they need a backup plan for data.
  • Ask if they need file sharing and ability to sync contacts and calendars
    • Buy Exchange, Office 365.
      • Seldom to hear a client say “Give me everything AND Yammer.”
• Pre-migration work for Office/Outlook
  • What versions of Outlook are already being used?
    • Typical to not deal with anything any older than Outlook 2003 or 2010.
      • Can be a real pain and a hassle…
• Does Outlook need a tune-up?
• Offer Exchange training for clients.
• Follow-up care for clients and end users. Call to check that things are working correctly, make sure the client is happy.
• Provide support and management help.
• Corporate companies may or may not have a budget for IT. They are willing to cough up the big credit card to get a quality project job done. They can afford it!
• Let the client know about licensing options and prices on monthly recurring costs.
  • This will save them money. They will appreciate that and will have more money to spend on other products and services, leaving room for a possible product upsell!

Tags: Call That Girl Podcast, Call That Girl's Remote Support & Office 365 Show, Call That Girls Office 365 Show, Computer Repair Podcast, Office 365 Podcast, Remote Support Podcast, Remote Support Show

Category: Outlook Support