Call That Girl’s Remote Support & Office 365 Show 19

Lisa Hendrickson | June 5, 2015 | 0 Comments

Published date: 04/15/2015 Office 365 Show #19: Migration & Support Concepts

Show Notes

Encryption options
Archiving Options
- AppRiver may have options
SharePoint
- Standard storage space
  - 500 MB per person
- Does not sync well
Consider backup plans
More prep work involved with migrations.
- Ask if they need a backup plan for data.
- Ask if they need file sharing and ability to sync contacts and calendars
  - Buy Exchange, Office 365.
    - Seldom to hear a client say “Give me everything AND Yammer.”
Pre-migration work for Office/Outlook
- What versions of Outlook are already being used?
  - Typical to not deal with anything any older than Outlook 2003 or 2010.
    - Can be a real pain and a hassle…
Does Outlook need a tune-up?
Offer Exchange training for clients.
Follow-up care for clients and end users. Call to check that things are working correctly, make sure the client is happy.
Provide support and management help.
Corporate companies may or may not have a budget for IT. They are willing to cough up the big credit card to get a quality project job done. They can afford it!
Let the client know about licensing options and prices on monthly recurring costs.
- This will save them money. They will appreciate that and will have more money to spend on other products and services, leaving room for a possible product upsell!