RSSCategory: New Outlook

FIXED: New Outlook crashing and closing immediately after launching

| July 16, 2025

New Outlook crashing and closing immediately after launching

Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this page or go to https://callthatgirl.biz/new-outlook-resource-guide

How it was resolved: I give props when props are due, I didn’t have time on that call to figure it out, so I put in my research queue for the night. The client ended up doing some of his own research and did something I never thought would work, but he did a full (advanced repair) Office repair and that fixed it. So now I’m telling you all this, it might not work for you but it worked for him. I was thrilled to learn because we are all learning what fixes New Outlook together here.

If you need help use the form below. If you have something new going on, please reach out for sure. I am enjoying the New Outlook journey of errors and problems to solve.

Top 8 New Outlook Issues

| July 16, 2025

Top 8 New Outlook Issues

Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients.

  1. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full 365 use).
  2. PST cannot be viewed without an Office subscription (365 Family/Personal I have seen the most)
  3. New Outlook crashing and closing immediately after launching. I have a blog coming soon about that, will post here on LinkedIn when finished.
  4. 365 Family/Personal accounts – If you have your personal email from another account type such as earthlink, comcast, gmail, etc and your Microsoft login is the same, you might have issues setting up email. I would highly recommend changing your Microsoft login to be something new with outlook.com. This happens due to when you setup your Windows 11/10 computer. You most likely put in your personal email and that then created you a Microsoft personal login with the same email. There are other ways to disconnect this but as most folks have their OneDrive setup, I don’t recommend it unless a skilled Microsoft technician helps you (this is work I do btw).
  5. iCloud -Might not be able to connect if your iCloud email is the same as any Microsoft account. This is common for home users to have many accounts with the same email. You can create an alias for Apple to bypass this or use your original iCloud.com account
  6. Gmail logging you out due to their security upgrades
  7. App passwords are required for many email account types now
  8. I’m hearing reports of email in folders not synching with their home servers. As there is nothing to configure and as it’s a program that is connected to your server, you can remove the account and add back in

If you need my help, please use the form below, thanks!

 

 

New Outlook Workshops for Technicians

| July 5, 2025
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for Outlook Classic and switching to New Outlook. For my business, this is a huge change of everything I have been doing since I started my business in 2007. I’ve been preparing for the switch since 2022 and since last year, I’ve been helping clients prepare for the switch. It may seem early, but I take the opportunity with every client I help to tell them about what is coming. This is sales lead for later or some opt to do it sooner. Some clients actually enjoy the New Outlook so they are all done.
I have been reading what techs are saying on the forums and some aren’t touching it yet. If you wait too long, you might be rushing to learn later on and that’s a lost sale for you possibly.  Now might be the time to move your hourly clients to your MSP or your support plans. I will be offering a new support plan and launching it in the next month or so (beta). In 2029, my hourly work will change as New Outlook does not have any configuring or customizing that is most of the work I do now for Outlook clients.
These workshops are my way of giving back to the tech community by mentoring. It’s also giving me some practice on training workshop style to large groups, (hoping to do more in the future).
New Outlook is going to be a game changer for us who support clients and the more you know, the better you will help your clients. As a mentor, I’ll also be available to help with quick questions as you go along.
FYI: 
  • What is covered? Everything I can think of for a technician to need to learn on how to prepare for New Outlook clients, setting up 365 Exchange, Security, phone setup, and tips on how we can support our clients after 2029. I will be screensharing and showing you each step of the topic for the day.
  • Dates: Every Friday starting July 18th until we are done!
  • Time: 2:00 PM EST – 3:00 PM EST
  • Meeting: After each workshop, we can leave the meeting open for free chatting to talk shop, meet others, connect, learn
  • Recorded: All workshops will be recorded, if you chose to ask a question you can be on camera/mic and be included. I encourage questions!!
  • After recording: These workshops will be posted on my Patreon “New Outlook For Technicians” and posted on my YouTube. I’m working on a digital eBook and these workshops will be posted for others to learn in the future. I do not charge for the Patreon at this point. There is also a community chat in the Patreon so members can discuss topics (kinda like discord/slack)
  • My Patreon: https://www.patreon.com/c/NewOutlookForTechnicians
Topics I plan on covering
  • Microsoft 365 Setup, Domains, DNS, Mailboxes, Licensing, Global Admin
  • Outlook Classic Setup & New Outlook setup
  • Data Migration for POP/PST & IMAP –(most of the workshops will be about this)
  • Security/MFA
  • iPhone/Android setup
  • Contact Cleanup Tips
  • Tips for selling your services
  • Full video topic list I’ll be covering https://www.patreon.com/posts/videos-in-my-to-133630521

Fill out the form below to get started, I’ll email you an invite to the Zoom meeting.

New Outlook Training for Techs

Name(Required)
Type of IT Business
Are you familiar with supporting Outlook Classic
Do you have clients who have POP/PST or IMAP
Have you performed any email migrations to Exchange?
Have you setup a new 365 account in the past?
Are you familiar with iPhone or Android more?
Are you PC or Mac based?

Can you change the subject line in an email in New Outlook?

| July 4, 2025

Can you change the subject line in an email in New Outlook?

As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there.

Easy answer today folks, if you need any help with New Outlook use the form below.

 

 

Where are the Junk Mail options in New Outlook

| July 2, 2025

Where are the Junk Mail options in New Outlook

Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction.

  • Open New Outlook
  • In the upper right you see the setting gear icon
  • Click on it and a new window will open
  • Click on “Mail” in the left side pane
  • Then find “Junk email”
  • In that section you will find all the settings for changing your junk mail options

If you need any other New Outlook help, feel free to fill out the form below.

Want even more information or use other social media/communities?

 

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