Category: Outlook SupportThis is an error I have found when setting up OneDrive on a new computer. The fix I found that work is to remove McAfee but you have to run the removal software. I got the download from MajorGeeks.
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Update: I believe I got the fix finally. It took a bit of troubleshooting but I had to turn off 2-step authentication with the phone, remove the old Microsoft connection and then did some udpates on Office. I also reset the default to Chrome (you can go back to Edge after setting this up if you like). Relaunched Outlook and the sign in took me to Gmail and the new Gmail and Microsoft connection then worked. Is it ok to keep off 2-step with the phone? I can’t say but to get it working in Outlook this is what we had to do. The client is aware of this and accepted it as they wanted Outlook. I will look into this again next client I help. I don’t like turning off security but it’s up to the client. This may be a bug of sorts, but it’s a new error that I’ll still research as calls come in.
Google/Gmail and Outlook have so many bugs with setting up accounts, I wasn’t surprised when I saw this. If you need my help, use the form below to contact me.
Update Jan 2, 2024
This is an updated post, it might work for you and hopefully it will. It might not though if you have the Windows 24H2 update.
Uninstall GWSMO, then download again. If the Google Workspace Sync New User isn’t showing up, then you can launch a new Google Workspace profile by going to the “profileeditor”
C:\Program Files\Google\Google Apps Sync\profileeditor.exe
OLD POST
I took a call today for a client who had their Windows computer update to the latest 24H2 update and I did all the troubleshooting to only find this update crashed Google Workspace Connector and it’s listed on Google’s “Not Supported” page. https://support.google.com/a/answer/152855?sjid=837151656820201246-EU
The fix due to Google “not supporting” after the latest Windows 24H2 update was for the client was to setup New Outlook and I will watch the Google page for updates. If you need my help, you can use the form below to contact me.
I took a call today for a client who had their Windows computer update to the latest 24H2 update and I did all the troubleshooting to only find this update crashed Google Workspace Connector and it’s listed on Google’s “Not Supported” page. https://support.google.com/a/answer/152855?sjid=837151656820201246-EU
The fix due to Google “not supporting” after the latest Windows 24H2 update was for the client was to setup New Outlook and I will watch the Google page for updates. If you need my help, you can use the form below to contact me.
