RSSCategory: Outlook Support

Email Delivery and Hackers

| August 24, 2024

Email delivery has become a more common request this year due to the changes Yahoo and Gmail have been making with their security requirements. As well, Microsoft is tightening the belt with their security and email delivery, is now becoming a Scooby Doo mission to figure out what is wrong, why it went wrong and how to configure to have email delivered to the inbox, not junk/spam or quarantine.

When clients call me (usually due to being hacked or something is wrong with their clients not getting their emails), we start with an onboarding to review all of their settings with DNS records your domain (.com) manages and in Microsoft 365. Some folks have been hacked recently and are now restricted from email or have a lot of issues since being hacked. I can typically take care of a typical hack in an hour or less. I have a process I follow and then it’s up to you to clean up and let your contacts know. For some clients, they have it worse and they need deeper work done to get their email back to normal delivery. This is where I might need to contact Microsoft or send you to my referral partner who has more in-depth knowledge with the Microsoft 365 configuration.

I always start with my questions, then decide if I can help or call Microsoft or bring in the referral partner. Below is the full list of services we can help with. Use the form at the bottom to schedule a time or call me at 612-865-4475. For clients who got hacked, I try to get you in as soon as possible because you don’t have time to waste. Most times the hackers are still logged into your accounts working the hack. I have seen this many times and kick them out and secure your accounts asap!

Final note: Small business clients typically are subscribed to Microsoft Business Standard (Office, Exchange, Teams, SharePoint, OneDrive) and if you want the advanced Microsoft Security setup and configuration, you will need to upgrade to the Microsoft Business Premium. It comes with a higher monthly price, but you get more with it. My referral tech will review with you before helping. My referral tech also does help by the hour so you can maintain control of your account. He does have options to have him manage it all continuously but not required.

Hackers

  • Secure your account
  • Remove the hackers
  • Review how long they have been in the account
  • Review the email accounts compromised
  • Review break/glass accounts
  • Verify security is setup properly
  • Offer tips on how to clean up
  • If the hack is deeper than usual, offer guidance on how to continue on based on what your issues are

Email Delivery assistance (Update your DNS records for better email delivery)

  • SPF records
  • DMARC (so you can email Yahoo and Gmail)
  • DKIM (better email delivery for Microsoft Exchange)

Advanced Microsoft Security (this work will be done by my referral tech)

  • License Review
  • Authentication Configuration
  • General Tenant Configurations
  • Conditional Access Configuration and Policies
  • Inbound and Outbound Spam and Threat Policies (Defender)
  • Intune Setup and Policies
  • Alerts and Monitoring
  • Defender Management (limited to email side)
  • Multifactor Authentication Configuration

 

Microsoft Outlook Contacts Clean Up

| August 22, 2024

Microsoft Outlook Contacts Clean Up

Please note: the majority of my clients with contacts clean up is 5+ hours and that rate is $799 per hour. This is a one time database clean up to get your contacts in one account and synched with your phone and all devices. It’s a very complicated project and I will book out the first 4 hours of the project where we will do the majority of the reviewing of databases, your server, your computers and all phones, ipads. Some clients have 20+ to merge and clean up. Gmail, Google Workspace, iCloud, Microsoft accounts, old CRM, old Blackberry, etc.

I have seen some clients with 25,000 contacts, most are in triples, doubles or even more. Most have notes, categories and other fields to work with.

  • Merge any databases from other CRM, Google, Email marketing
  • Merge iCloud with Exchange
  • Merge Google with Exchange
  • Fix duplicates
  • Remove odd characters (% is a common one)
  • Categories, notes, all fields included
  • Add specialty fields
  • Anything else you want, we will discuss during the consultation

To discuss this project and get a quote, please fill out the form below.

 

Close

| August 9, 2024

Your own Virtual CIO (me!)

I will ask you to book your first appointment now, then at each one I’ll send a link so you schedule right away and not forget

  • Quarterly appointments
  • Scheduled for 15 min sessions
  • $240 for a year

Things we will do in each appt

  • Verify updates for Windows and Office
  • Check email size
  • Antivirus
  • Verify your 365 license/when it expires
  • Verify your break/glass accounts
  • Answer any questions you have saved up

Day to day questions you might have aka “Quick Question”

  • Email me before you do any changes with email, technology, phishing scam emails
  • Questions about junk mail/spam, not getting email

 

 

PST migration to Microsoft 365

| July 26, 2024

PST migration to Microsoft 365

Migrating PST to Exchange online or to the New Outlook is a work I do almost everyday. There is a lot to know about this data migration, it’s not a simple “import” and that’s it. So many variables need to be discussed to have it completed with the least amount of problems.

I will not be going into full details on how to do this yourself, but I do have two YouTube videos you can view if you want to try to do it yourself. If you need help or “coaching” this is a great idea! I helped two people in the last couple of days who wanted to know enough to finish on their own. They will come back when they are done with some more questions, follow up, back up training, etc.

The job I had today was so fun, the client enjoyed learning about his PST data works with Outlook and how it will be after, it was a full 1-hour consultation. I quoted in 2-3 hours total as he loves learning. So if that’s you, it’s worth the money and time. I onboard, teach, setup configuration, train and leave you a list on your computer. I take a lot of notes!

This is a one time “tech surgery” and it’s getting done the right way. If you want to talk about your PST Migration, use the form below and schedule a 10 min consultation to discuss. My rate is $299 an hour for this and you might have a 2-4 hour request, depending what else you want done. Or it could be a simple 1-hour technical consultation, but folks have contacts and calendars, tasks and notes they need migrated as well and that’s another discussion. You need to migrate those to a server that syncs all that data. To discuss! I look forward to talking to you!

PST Migration

| July 26, 2024

PST Migration

Migrating PST to Exchange online or to the New Outlook is a work I do almost everyday. There is a lot to know about this data migration, it’s not a simple “import” and that’s it. So many variables need to be discussed to have it completed with the least amount of problems.

I will not be going into full details on how to do this yourself, but I do have two YouTube videos you can view if you want to try to do it yourself. If you need help or “coaching” this is a great idea! I helped two people in the last couple of days who wanted to know enough to finish on their own. They will come back when they are done with some more questions, follow up, back up training, etc.

The job I had today was so fun, the client enjoyed learning about his PST data works with Outlook and how it will be after, it was a full 1-hour consultation. I quoted in 2-3 hours total as he loves learning. So if that’s you, it’s worth the money and time. I onboard, teach, setup configuration, train and leave you a list on your computer. I take a lot of notes!

This is a one time “tech surgery” and it’s getting done the right way. If you want to talk about your PST Migration, use the form below and schedule a 10 min consultation to discuss. My rate is $299 an hour for this and you might have a 2-4 hour request, depending what else you want done. Or it could be a simple 1-hour technical consultation, but folks have contacts and calendars, tasks and notes they need migrated as well and that’s another discussion. You need to migrate those to a server that syncs all that data. To discuss! I look forward to talking to you!

New Outlook Expert

| July 14, 2024

New Outlook Expert

New Outlook is something else! If you are googling for these keywords, I can most definitely help you. Whether you like or love the New Outlook or need help transitioning data, or reversing to the old classic Outlook, let me help. This page will be updated soon with all the videos and blogs I am going to create focusing on you, the end user! And trust this, I have so many topics coming out, please follow me on YouTube to get the videos, or check back on this page as it will have the updated blogs.\

Other pages with good information:

https://callthatgirl.biz/new-outlook-migration/

https://callthatgirl.biz/pst-migration-to-microsoft-365/\

Few important things to know:

  • If one day you launch Outlook and your old Outlook is gone and you are missing all of your calendar, contacts and PST files, please note that you can most likely go back to the classic Outlook and your data SHOULD be there. I say that loud and bold because it should but it might not be. I can maybe get it back if it’s gone.
  • PST files are not supported yet with the New Outlook so your PST files will not show up. If you had Outlook configured with POP and PST, I can help migrate that data to a platform that New Outlook will read, or try helping reverse back to classic Outlook.
  • PST’s might be readable in the New Outlook one day. I’m going to guess that they will not work as they have for all these years, but you might be able to read the data. Who  knows though, Microsoft might allow them to be able to read/move and change. Things I will keep you all updated with in the future.
  • Cool features: Gmail, iCloud, Yahoo has full synchronizing abiliity with their online calendars and contacts. So far! I find this most amazing, so it’s a great update for those wanting “everything to synch” and for home users mostly.
  • Missing features: Oh wow, so many! Contacts, definitely lost many features like fields and just so much. It was a sad day for me to see that. I help so many clients now customize their contacts to perfection. Also many calendar features
  • Tasks, will now be in the To do app and there is a lot coming up with that. Think “Planner”, using Teams. More to come!
  • Search, it’s fast! Way faster than classic Outlook!

 

 

 

 

Below are some videos to watch! I’ll add more as I have them!

Use the form below to get in touch if you want to talk

Want to listen to my New Outlook Podcast?

Apple https://podcasts.apple.com/us/podcast/new-outlook-podcast/id1761264434

Podbean https://callthatgirl.podbean.com 

Spotify link coming

 

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