RSSCategory: Outlook Support

vCIO Los Angeles

| May 26, 2020 | 0 Comments

vCIO Los Angeles

Businesses from the solopreneur to the smaller companies under 500 employees all need someone who is technical to help run or assist their IT infrastructure. Like many of my clients in 2008, business boomed during the recession and 12 years later…many of you have grown and outgrown managing your own IT. While many have delegated the “IT Director” title to someone in the company, most of those folks have other tasks to do and keeping up with IT and all related issues is very challenging. Since everyone is using the cloud for data of some sorts, having a FT person is unreasonable and not always the best use of a budget.

Some of you also are the only employee, like myself. Being your own employee means you have to have help still. You can’t possibly know it all and Google is not always your friend. Researching an Outlook issue can cause you hours of confusion and wasted time you could be doing other things for your business. I have a few people that I hire to help me run my company, most are software systems but I do have a few people that I pay as contracted for help.

Technology changes way too fast to keep up with and I’m not even talking about Office 365. I find new things change daily and that’s my job to keep up with. The majority of my clients who call me for Outlook and Office 365 help, typically are self-managing their systems, meaning you are not paying a company to manage your Microsoft Windows, Anti-virus and Backups.

In the past year I have been asked by many clients to be their vCIO. I said that’s what I have been doing for many years for my prepay ticket clients. I help them all with their technology without the huge price tag.

Benefits of having a Virtual CIO 

  • No contracts, paid in 3 hour blocks of time. Tracked in 15 min increments.
  • No HR budget/no FTE, 1099
  • If you have managed IT company, I assist with tasks outside their wheelhouse
  • Fast direct access to me via cell phone and early morning emergency/night/weekends

I offer my clients many services, check out my list below. 

  • Administrator for all software and accounts
  • Helpdesk for all IT questions and issues
  • Troubleshooting calls,
  • Company processes
    • New user account setup, termination of accounts, security, passwords
  • Office 365 (Admin control center, Exchange, Outlook, SharePoint, OneDrive, Teams) setup, migrations, configuration and training
  • Gsuite Outlook configuration, Admin assistance
  • Software installation
  • Simple Outlook issues
  • Cloud synchronizing programs (Dropbox, Box, OneDrive)
  • New computer assistance, setup and configuration
  • iPhone/iPad/Phone synchronizing and setup
  • Email management help
  • Office 365 security check
  • Simple SharePoint and OneDrive help
  • Project management (special pricing for migrations, group training)
  • Software testing
  • Extras
    • Social Media (WordPress, YouTube, LinkedIn, Facebook, Newsletters, SEO)
    • Online backup setup
    • Windows updates spot checks
    • Simple Windows issues

Contact me below to have a 15 minute consult and discuss my services.

 

More about Lisa

 

Delete button grayed out in Microsoft Outlook

| May 26, 2020 | 0 Comments

Delete button grayed out in Microsoft Outlook

Well folks, this is for sure a tricky one to fix if you are out looking for an answer in Google. I’m an Outlook Expert and I rarely come across this issue. So when I did on Monday, May 25 2020 (for those reading years later)…It took me awhile to fix it and here is what I did. Do I recommend you follow my exact instructions? Only if you have properly backed up everything first!

Before the fix…Yes, I Googled this too and found the same blogs you have already found. They did not work for me as the client I helped had probably 1000 folders, so the fix was not a good one. It did work for 1 folder though.

Here is how I fixed it!

Backup your IMAP folder list first, (be sure to lift all filters applied first) to a local Outlook PST (do not save in OneDrive documents)

Create a new PST and open in the current Outlook profile.

Copy each folder using the “Copy to a new folder” option, copy to the new PST

Hope that you have all your folders in a sub folder under the inbox! If not, this is a tedious one by one job but another trick I do is move the folders in the current profile to one folder under the inbox, then you can do a big one copy sweep.

The delete button should be back and working.

TIP! If you are migrating email from IMAP to POP or an Exchange account, “move to folder” option is fine if you have backed up.

Confused? Call me. I can help? Schedule time on my calendar below or call 612-865-4475




The delete button is grayed out in Outlook

| May 26, 2020 | 0 Comments

The delete button is grayed out in Outlook

Well folks, this is for sure a tricky one to fix if you are out looking for an answer in Google. I’m an Outlook Expert and I rarely come across this issue. So when I did on Monday, May 25 2020 (for those reading years later)…It took me awhile to fix it and here is what I did. Do I recommend you follow my exact instructions? Only if you have properly backed up everything first!

Before the fix…Yes, I Googled this too and found the same blogs you have already found. They did not work for me as the client I helped had probably 1000 folders, so the fix was not a good one. It did work for 1 folder though.

Here is how I fixed it!

Backup your IMAP folder list first, (be sure to lift all filters applied first) to a local Outlook PST (do not save in OneDrive documents)

Create a new PST and open in the current Outlook profile.

Copy each folder using the “Copy to a new folder” option, copy to the new PST

Hope that you have all your folders in a sub folder under the inbox! If not, this is a tedious one by one job but another trick I do is move the folders in the current profile to one folder under the inbox, then you can do a big one copy sweep.

The delete button should be back and working.

TIP! If you are migrating email from IMAP to POP or an Exchange account, “move to folder” option is fine if you have backed up.

Confused? Call me. I can help? Schedule time on my calendar below or call 612-865-4475

The Delete button is disabled in Outlook’s Inbox

| May 26, 2020 | 0 Comments

The Delete button is disabled in Outlook’s Inbox

Well folks, this is for sure a tricky one to fix if you are out looking for an answer in Google. I’m an Outlook Expert and I rarely come across this issue. So when I did on Monday, May 25 2020 (for those reading years later)…It took me awhile to fix it and here is what I did. Do I recommend you follow my exact instructions? Only if you have properly backed up everything first!

Before the fix…Yes, I Googled this too and found the same blogs you have already found. They did not work for me as the client I helped had probably 1000 folders, so the fix was not a good one. It did work for 1 folder though.

Here is how I fixed it!

Backup your IMAP folder list first, (be sure to lift all filters applied first) to a local Outlook PST (do not save in OneDrive documents)

Create a new PST and open in the current Outlook profile.

Copy each folder using the “Copy to a new folder” option, copy to the new PST

Hope that you have all your folders in a sub folder under the inbox! If not, this is a tedious one by one job but another trick I do is move the folders in the current profile to one folder under the inbox, then you can do a big one copy sweep.

The delete button should be back and working.

TIP! If you are migrating email from IMAP to POP or an Exchange account, “move to folder” option is fine if you have backed up.

Confused? Call me. I can help? Schedule time on my calendar below or call 612-865-4475

Can’t delete emails in Outlook 2016

| May 26, 2020 | 0 Comments

Can’t delete emails in Outlook 2016

Well folks, this is for sure a tricky one to fix if you are out looking for an answer in Google. I’m an Outlook Expert and I rarely come across this issue. So when I did on Monday, May 25 2020 (for those reading years later)…It took me awhile to fix it and here is what I did. Do I recommend you follow my exact instructions? Only if you have properly backed up everything first!

Before the fix…Yes, I Googled this too and found the same blogs you have already found. They did not work for me as the client I helped had probably 1000 folders, so the fix was not a good one. It did work for 1 folder though.

Here is how I fixed it!

Backup your IMAP folder list first, (be sure to lift all filters applied first) to a local Outlook PST (do not save in OneDrive documents)

Create a new PST and open in the current Outlook profile.

Copy each folder using the “Copy to a new folder” option, copy to the new PST

Hope that you have all your folders in a sub folder under the inbox! If not, this is a tedious one by one job but another trick I do is move the folders in the current profile to one folder under the inbox, then you can do a big one copy sweep.

The delete button should be back and working.

TIP! If you are migrating email from IMAP to POP or an Exchange account, “move to folder” option is fine if you have backed up.

Confused? Call me. I can help? Schedule time on my calendar below or call 612-865-4475

The delete button is greyed out in Outlook 2016 IMAP to POP PST

| May 26, 2020 | 0 Comments

The delete button is greyed out in Outlook 2016 IMAP to POP PST

Well folks, this is for sure a tricky one to fix if you are out looking for an answer in Google. I’m an Outlook Expert and I rarely come across this issue. So when I did on Monday, May 25 2020 (for those reading years later)…It took me awhile to fix it and here is what I did. Do I recommend you follow my exact instructions? Only if you have properly backed up everything first!

Before the fix…Yes, I Googled this too and found the same blogs you have already found. They did not work for me as the client I helped had probably 1000 folders, so the fix was not a good one. It did work for 1 folder though.

Here is how I fixed it!

Backup your IMAP folder list first, (be sure to lift all filters applied first) to a local Outlook PST (do not save in OneDrive documents)

Create a new PST and open in the current Outlook profile.

Copy each folder using the “Copy to a new folder” option, copy to the new PST

Hope that you have all your folders in a sub folder under the inbox! If not, this is a tedious one by one job but another trick I do is move the folders in the current profile to one folder under the inbox, then you can do a big one copy sweep.

The delete button should be back and working.

TIP! If you are migrating email from IMAP to POP or an Exchange account, “move to folder” option is fine if you have backed up.

Confused? Call me. I can help? Schedule time on my calendar below or call 612-865-4475

« Previous Page — Next Page »