Category: Outlook SupportQuite possibly one of the worst Microsoft errors I have yet to see and could not repair and I’m very good at repairing Outlook errors. I’m telling you this story in case you went down the rabbit hole of the something went wrong [2002] error.
This error popped up in Outlook when a client started work, guessing an update caused this. He was using MS Exchange and didn’t have any other emails connected in that Outlook profile. Since I know all the hacks, reg fixes, tricks of Outlook, I literally spent almost 2 hours trying to fix it. I used all the knowledge I have in my 17 years of fixing Outlook; registry fixes, tech blogs, Microsoft tech articles and finally a call to Microsoft and they could not fix it, we had to give up. I decided to call it and the client agreed, this profile was corrupted beyond repair.
I created him a new Windows profile, not connected to a Microsoft account. Launched Outlook and his email connected in no time. After that, I had to set up his Teams and OneDrive and that worked quickly, this took about 20 min total. I’m not saying this will fix your issue, but this is what I know helped my client get back to work. And no, I didn’t charge him my full rate on this request, it was a serious R&D. I know for the future what to do and what not to do.
If you need help with this error, please contact me using the form below.
Update Aug 23, 2024
This post is not even a year old but it’s my #5 searched post on my website. In the next 1-5 years, the New Outlook will not have this issue but I’m sure the New Outlook will have plenty of other issues you might experience. I’m preparing for the New Outlook as Outlook is my a lot of my support requests. Keep me in mind when your time comes to update, your current Outlook configuration may require some help with calendars/contacts, notes, etc to migrate to a Microsoft Exchange server. Or you might have questions on how it works or whatever else you might encounter.
If you are on POP/IMAP now and want to talk about migrating your email/contacts/calendar to Exchange now, please use the form below to discuss your project. I can offer a quote and how much time it will take.
I can also help with the following:
Thank you for reading, I look forward to helping!
Lisa
I’m Lisa Hendrickson and offer virtual training for small to medium sized businesses who want to offer M365 training for their end users in a group meeting. As an independent Microsoft 365 Consultant and Outlook Expert, I can create custom training sessions that work for your team and your budget. If you’re transitioning from other platforms such as Google Workspace to M365, then offering my unique training will help insure that everyone in the company knows how to use the new products the way you want it trained.
Training options
I’ll start with scheduling a consult and discuss your training goals and then a few different ways I can offer training.
General training:
1-hour open sessions offered to let the employees get training when they can schedule it. Great for staff who work remotely.
Pricing:
I helped a client today with issues, their personal Microsoft Teams desktop would not launch in their Windows 11 computer. I reviewed their Office products installed in the control panel and the default apps installed, removed all versions. Uninstalled their antivirus and rebooted. Then we installed a fresh copy of Office, then from their portal downloaded a new version of Teams for personal. The typical install did not run, instead I noticed it just blip and then it was listed in the default apps installed list. I could not find the launcher, so I went into their appdata folder and found the launcher, worked like a charm.
You can find this in your appdata\local\Microsoft\Teams\current folder. It should just say “Teams” and double click it, then pin to your task bar. If you’re having other issues and need my help, please use the contact form below.
If your company is looking for hands-on, instructor-led Microsoft 365 Training, I have many options for you. Below is all the information you’ll need to review and see if I’m a good fit for your training requirements, schedule and budget. I train from an end user standpoint and I train freestyle. I have an outline but usually I just go and answer questions during the training. I offer examples of why you might want to do something or need a feature, I consider my training very non cookie cutter but more personal. Ok, I throw in a few jokes, training can be boring, might as well make it more enjoyable.
Comparing my small business to larger online training companies has value, you also can work with me after the training for your consulting or helpdesk needs. Small companies appreciate this option and often don’t have an IT company, so it works out great for us both. I don’t offer contracts, most clients buy 3-hour support package to use in 15 min increments. This option can be considered supplemental support to your IT department as sometimes requests are outside their wheelhouse.
If you are migrating from Google Workspace, Network Solutions, etc to Microsoft 365, this is a great investment in your transition. Offering training allows your employees to learn about the 365 Experience in its entirety. You’re paying a premium price; your staff should know how to utilize it all.
More about my training
Review below and if you find we’d be a great fit, please email me at lisa@callthatgirl.biz and request a consult or use this link to schedule a 15 min consult Let me know that you read this page and what options you want. I write simple quotes and have availability to schedule soon or months out.
1.) Review the service training options
I offer 5 training or workshop style sessions of each main service of Microsoft 365. You can schedule these all in one week, knock it out! (See example schedule below) Or schedule once a week for 5 weeks, or whatever else you wish. You can also request training for just one app, or two or three. I can customize per your request.
2.) Select your training options, I have full one hour outlines for all the services for desktop or online for Windows or Mac.
3) Pricing
*Example training schedule for larger groups*
Other services available by request, trained by a Teams Phone Expert
Recordings price for private training
Moderator price for private sessions $150
You can provide your own moderator, or hire mine and they will do the following:
Documentation
Prep Time Includes:
Reseller Programs for MSP
Commission Programs for anyone
Microsoft 365 Implementation Assistant for IT departments
If you’re interested in talking, use the form below and schedule time on my calendar or leave a message. I’ll get back to you by the end of day, thanks! ~Lisa
Remote Training With Lisa: Microsoft 365 Teams
You don’t want to go it alone when it comes to Microsoft Teams.
Your company has invested in this powerful tool, but without proper setup and training, it’s like you just bought a restaurant but have no idea how to cook. You can figure out how to turn on the burners, but how do you go from there to managing a functioning kitchen and serving your guests? My Teams training gets your front-of-house and back-of-house coordinated and running smoothly.
What I’ve Learned
Based on my years of working with clients, I recommend scheduling a one-hour session with the department lead in order to review your OneDrive, SharePoint, and Teams configuration. Proper setup depends on your goals, and it’s critical to get this figured out before training employees.
During this initial session, I’ll prepare a list of topics to cover with each employee and then share a link to my scheduler so employees can book their own 30-minute sessions. Some people will need only a few minutes while others will want more handholding. Everyone should book a session! Sometimes people don’t know what they don’t know.
Note: If I come across technical issues with desktop synching during employee trainings, I will reach out to the department lead before starting to repair it. You will have the option to add the repair time to the invoice.
Training topics we’ll cover:
Bonus topics!
Interested in talking? Schedule a 10 minute consult below
