RSSCategory: Outlook Support

Email Hacking Tips and How To Protect Your Accounts

| January 22, 2017 | 0 Comments

Hi everyone! in this very long blog I offer some tips and safe links to help protect your email. As I work with email all day long, I keep hearing stories of how clients and others on the internet are getting hacked, scammed and phished. The people who get hacked, scammed and phished feel foolish and always know afterwards they did the wrong thing. It just felt bad while it was happening. I feel bad for them too as anyone really can get scammed without looking very closely at emails.

No fault to them, these links are setup to look very professional! I have even had to look at a few a couple of times and in my past, I have clicked on links that I felt were official. It can happen to anyone!

Below is a list of things you should read and please share with friends and family that you feel need this advice. Even though you are “tech savvy” not everyone you know is.

What is email phishing?
It is an email sent from you or to you that appears to be legitimate that causes you or someone in your address book to click on it and fill out the request of the phishing scam, it’s usually a password reset to your email account, or it might ask you to log into your online banking, etc. These tend to look very real, but watch for broken English and other odd words that don’t appear to be normal email communications.

 

If you have been hacked, scammed or phished…

  • Change your passwords asap and add on 2 step authentication

  • Alert everyone you can over the phone that you feel would click on the links as not everyone will recognize your email as a hack or scam

  • Set up 2 step verification with your email account. If you are using the free

I mostly have links for Gmail as the latest phishing attacks have been linked to Gmail free accounts. If you have another email account, please contact your email provider to have them send you instructions on how to setup 2 step verification

 

Link to Turn on 2-Step Verification for Gmail https://support.google.com/accounts/answer/185839?hl=en

Link to allow secured apps in Gmail for Outlook https://www.google.com/settings/security/lesssecureapps

Link setup app passwords for Gmail for Outlook https://security.google.com/settings/security/apppasswords

Got Questions? Need help?

 

 

Office 365 Videos

| January 14, 2017 | 0 Comments

Hi everyone, thanks for checking out my Office 365 Videos. After you are done watching, feel free to email me or call to setup a time to discuss your company’s needs if you need my assistance. Lisa@callthatgirl.biz or call 612-865-4475

Total time, under 25 min.

 

 

 

 

 

 

 

 

Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

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Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

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How to sell and support prepay tickets course

| January 11, 2017 | 0 Comments

video-learningHow to sell and support prepay tickets by Call That Girl! 

If you are a break/fix technician and give away too many free “hours” a week with non-billable calls, this course is for you! Stop feeling guilty about billing your clients for those “quick questions” that turn into an hour of Non-Billable time. Think of how many hours you give away NOW?

? What if you’re an MSP and have a hard time billing for work outside of your managed services? Prepay tickets are the answer you may be looking for.

  • Learn how to say “YES or NO” to billable work.

  • Learn how to offer a prepay ticket for those that call in often and don’t have to pay a full hour fee

  • Learn how to add a prepay ticket to your other sales

  • If you are not doing remote support, these tickets are great to offer your clients.  Get a copy of Lisa’s Guide to Remote Support with each course registration

About the course

  • This course will be trained in a live zoom webcam session. It will be recorded so those that cannot attend can watch later.

  • Questions at the end are encouraged!

  • Everyone will receive a copy of the recording for practice labs.

  • I will be talking and screen-sharing my computer screens. You can attend live and ask questions. Or you can mute the audio and video and attend without your name on the session. I will also stop the recording at the end and remove questions from the videos.

  • The video will be available shortly after to those that paid for the course.

In this one hour course you will learn

  • Why I sell prepay tickets

  • Who I sell them to

  • How long does a prepay ticket last? 

  • How do I know the right client that will buy them? 

  • How to figure out your prepay ticket cost

  • How I do the setup

  • How I track ticket and jobs

  • How many do I sell a year? 

  • How I continue to sell them to clients

  • General questions

  • What I don’t like about them

If you cannot attend the live course, you will receive a video of the course as soon as I have it completed. You will have unlimited view times of the video

After the course, you will receive a copy of the recorded video for your own viewing later

To register, click here

Payment taken by Paypal, you can pay with any credit card

You will receive an email 10 minutes before course begins that has instructions on how to join the meeting, turn off audio and camera if you don’t wish to be recorded.

Office 365 for Business

| January 6, 2017 | 0 Comments

office-365-expertCall That Girl offers Office 365 Expert Consulting and technical assistance to clients around the world. We offer fast same day service with no contracts. Our remote support tools allow us to remote into many computers to be more efficient.

Most clients call us  for the following reasons

  • Office 365 is a bit confusing and they want to talk to someone who can explain it to them and ask the right questions to make sure Office 365 is the right choice. See the “New to Office 365” section below.
  • They have already been through a migration that didn’t go well. Companies such as GoDaddy seem to have migrations that leave clients calling Microsoft to finish the job. Sometimes Microsoft cannot assist. This is where I step in and can help you resolve those last lingering issues and offer on-going support. See the “Need Office 365 Aftercare” section below.
  • They are looking for a smaller experienced company to help with their migrations and have it go as seamless as possible. With my forms and surveys, I do my best to have your migration completed in one day. I offer next day aftercare to insure everyone on the team has their special issues resolved. See the “Why Hire Lisa” section below.

If you are a IT Professional and are looking for coaching, I am glad to help! Contact me for information on my Office 365 coaching packages. 

New to Office 365? 

  • Looking for a company to help your company migrate your email, calendar and contacts to Office 365 Exchange? This is one of my favorite projects to do. I help small businesses get migrated in one day and then have an aftercare session. Training is optional but I offer that with my Outlook Training Videos, created with clients in mind.  Clients who purchase migrations services from us, every employee get a complimentary login so they can watch at their own pace.
  • Migration pricing: I have standard pricing, no hidden prices. 

Need Office 365 Aftercare? 

  • Already on using it and have a few questions? I know the answers! Most issues are leftover problems your IT company doesn’t know how to fix it and I do. 
  • Calendar and contacts a mess after a migration? I help clean it all up and help your team get organized with sharing with the team and for mobile device use.
  • What about SharePoint and OneDrive? I can help you with setting up, configuring and training. The hardest part of both of these is doing everything right the first time.
  • Phones, iPads and tablets not working right? Probably configured wrong, I will help you get everything in sync and teach you a few tricks I know to help your experience even be a better one!

Why Hire Lisa

Looking for an experienced technician? I have over 17 years of working with Microsoft Outlook and since 2010 have been migrating clients email from pop/IMAP to Exchange. Over the years, I have worked on making my migration processes better by documenting issues from the past. While no migration is 100% seamless, I learn from issues and update my notes and surveys. Technology can change very fast and having a technician who is up to date on these issues is the value you get with working with a small company. As well, I’m the only technician so the call back times during migrations are immediate. If your company uses 3rd party apps such as Gmail calendar syncing, iCloud or other programs, I am familiar with most of those and know how to export data correctly.

Tired of not being in the loop with your tech company? I also know how to manage expectations so when a technical snag arises, I communicate this with you as soon as I’m aware. My vendor AppRiver and their tech support team are top notch. They offer 24 x 7 support so if after we are done with the migration, you get continued phenomenal support with AppRiver. As well, I’m the only technician so the call back times during migrations are immediate. Finally, I am an Outlook Expert, so if Outlook is having issues during a migration, I know how to quickly resolve these issues.

To setup a consult, please use the form below. Thanks and I look forward to helping!

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