Category: Outlook Support
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One thing to learn about setting up your Gmail in Outlook using IMAP is that there are 2 folders that are not really needed when viewing in Outlook: the “All Mail” and “Important” folders. Not only are they redundant, but these can also cause your Outlook to constantly synchronize and all it’s really doing is syncing duplicated data over and over…and a lot of it!
Basically, those 2 folders are duplicates of what is in the inbox. The “All Mail” is, literally, all of your email and the sent folders. The “Important” is still an unknown filter that Gmail sets up, I guess with what Gmail deems important. Either way, it’s usually just a duplicate of the inbox.
When setting up Gmail in Outlook, these 2 folders will also setup. They are hiding under the subfolder “Gmail” under the Inbox. You need to open that arrow to view the folders, “All Mail”, “Important” and “Sent”.
To remove those from your view in Outlook, the easiest way is to remove it from your Gmail settings. Log into your Gmail on the browser, then go to the wrench “settings” button in the upper right corner of the browser, then go down to “settings” and then click on the tab for “Labels”.
Click on “Hide” for both and uncheck “Show in IMAP” and then refresh your Outlook and those folders should go away from the view.
If you need my help, feel free to schedule on my calendar below.
Update: Aug 23, 2024
This post is almost 10 years old and my #2 searched post on my website. I know this query has helped 1000’s of people in the past 10 years and I thank you all for the comments and video comments.
I’d like to remind everyone that after the New Outlook is launched 1-5 years from now, and my testing has found that Google Workspace and Gmail work pretty nice in the New Outlook (as of Aug 23, 2024) and Microsoft even allows contacts and calendar synching (believe it or not!). So if you removing the Important and All Mail folders, keep in mind that your calendar and contacts from (This computer only) will need to get migrated to your Gmail and Google Workspace accounts. You might not need me now, but add me your contacts for later. I am very experienced with migrating (This computer only) to Gmail and Google Workspace and sync with your iPhone or Android.
If you need my help with this project, please email me lisa@callthatgirl.biz or you can also fill out the form below to get in contact or schedule a 10 minute consult.
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Thank you for reading, I look forward to helping!
Lisa
Many clients call me to recover email, calendars, contacts, tasks, notes and reminders from Microsoft Outlook. I can assist remotely and help clients with pretty much anything but mostly…If your are experiencing issues with email that is lost and needs to be recovered, please schedule time on my calendar so we can discuss your issues and hopefully recover your data!
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Call That Girl offers Office 365 expert consulting and technical assistance to clients around the world. We offer fast same day service with no contracts. Our remote support tools allow us to remote into many computers to be more efficient.If you are a IT Professional and are looking for coaching, I am glad to help! Contact me for information on my Office 365 coaching packages.
Looking for an experienced technician? I have over 17 years of working with Microsoft Outlook and since 2010 have been migrating clients email from pop/IMAP to Exchange. Over the years, I have worked on making my migration processes better by documenting issues from the past. While no migration is 100% seamless, I learn from issues and update my notes and surveys. Technology can change very fast and having a technician who is up to date on these issues is the value you get with working with a small company. As well, I’m the only technician so the call back times during migrations are immediate. If your company uses 3rd party apps such as Gmail calendar syncing, iCloud or other programs, I am familiar with most of those and know how to export data correctly.
Tired of not being in the loop with your tech company? I also know how to manage expectations so when a technical snag arises, I communicate this with you as soon as I’m aware. My vendor AppRiver and their tech support team are top notch. They offer 24 x 7 support so if after we are done with the migration, you get continued phenomenal support with AppRiver. As well, I’m the only technician so the call back times during migrations are immediate. Finally, I am an Outlook Expert, so if Outlook is having issues during a migration, I know how to quickly resolve these issues.
To setup a consult, please use the form below. Thanks and I look forward to helping!
hi Folks, you might have found my blog because you are looking to downgrade your Office 2016 to Outlook 2013 for many reasons. My video below explains how to do with Microsoft’s help. You paid them for the subscription, they will help you downgrade too!
