How to contact Microsoft 365 Business Support

How to contact Microsoft 365 Business Support

To put a ticket in with Microsoft (“MS”) Support:

1. Log into your MS office portal by clicking on this link:  www.office.com
2. Click on the “Admin” icon on the left hand side
3. Scroll down in the navigation bar on the left side, and find “Support”
4. If you don’t see “Support,” click on the:  “. . .  Show all”  to find “Support”
5. Click on Support
6. Click on “Help &  support”
7. A new dialog box will open on the right hand side titled:  How can we help?
8. Type a detailed description of your problem into the box labeled Example, and click on the right hand arrow
9. Follow the suggested solutions presented.
10. If they don’t address your problem, then click on Contact support
11. Under Choose a contact method, if your issue is critical, click on Phone and input your phone number to receive a call back
12. In the opened dialog box, input a detailed description of your problem
13. Confirm your direct contact phone number using the format:
    Country Code (USA = +1); Phone No: 555-666-7777
14. Enter your MS login email address
15. Under Attachments, you can add a screen shot of your problem if appropriate
    1. Take your screenshot
    2. Save it to a folder on your system with a brief descriptive file name (in a basic format extension like: “.jpg”)
    3. Then click on the blue link:  Add a file or screenshot or video
    4. Navigate to the folder containing your screenshot or video
    5. Single click/select the file
    6. Then click on Open
    7. The file name should be loaded into the Attachments section (sometimes it doesn’t work; abandon after 3 tries)
16. Under Preferred settings:
    1. Enter your preferences
17. Finally, click on Contact me
18. If you selected to be contacted by phone, the calling number you receive is typically from Bellevue, WA, USA:
    +1 (425) 635-2970  (Microsoft Customer support)
19. The Support agent will ask for your permission to download a screen share link to your computer. Remember that this agent called you in response to your support request and input phone number.
20. If you selected an email response, it will come from an MS email address

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