How to transfer your Microsoft 365 account from Appriver OpenText to Sherweb

How to transfer your Microsoft 365 account from Appriver OpenText to Sherweb

Hi folks, below is the instructions on how to move your account from Appriver to Sherweb. Reminder, this is not an email migration just an account transition. Video is below

Instructions:

Call Appriver at 1-866-223-4645

Ask for “Sales”

Ask these questions:

• Ask if you’re on a contract and when is the cancellation date
• Ask if you’re on monthly or yearly billing (if you don’t know)
• When can you transfer your account/what date/cancellation
• How many types of accounts you have/Exchange/business standard, etc
• How many mailboxes will  you need transferred
• What types are they?
• Any other services (spam filter, encryption, etc)
• Your Microsoft Domain name (typically it has a .onmicrosoft address, not your email address)

Setup an account at Sherweb https://shop.sherweb.com/accountcreation/?aid=37978

Email Jamie Guerrera jguerrera@sherweb.com

Tell him you are transferring your account

The next steps Jamie can assist with if you want help, or I can help too. Or watch the video below and do it yourself, with the correct tenant domain login, you should be able to this on your own. I

The video below is about 17 minutes, but your transition time should be way less time to do. The video goes into more explanation of how it works.

Pro’s of Sherweb:

• Do it yourself sales, all changes to your account can be made online and easy to upgrade licenses, add licences
• I can be an admin of the account and do these changes for you
• Easy transfer of accounts to Sherweb from Appriver
• 24×7 support, US and Canadian based
• They are also overflow support for Microsoft
• I often don’t bill my clients for calls I need to make on your behalf to Sherweb for a few reasons
  • Sometimes I learn on that call and I consider it research
  • I earn commission from Sherweb, so that’s how I can compliment these calls to my clients

Con’s of Appriver

• I will no longer be able to call on your behalf if you need my help
• Long wait times on the phone, when you get a technician, as of late they are new to the company and are not as experienced as the past Tier 1 team was
• You will have to ask for a “Florida tech” to get to the experienced first level technicians
• When you need to add or change a license, you have to call and get it done.
• The sales email queue takes days to answer

Category: Outlook Support