Sorry another account from your organization is already signed in on this computer

| April 27, 2023 | 0 Comments

Sorry another account from your organization is already signed in on this computer

I’ve now fixed this error two different ways. Most recent is listed as #1, the older fix is #2.

#1

I had a user that was having issues with their M365 licenses being deactivated. Pop ups going off like crazy. I did the usual troubleshooting first, Windows updates and Office updates, but this did not help. I looked at credential manager,  removed the work account from the accounts area, didn’t help. But what fixed it was removing the en-us version of Office. The client actually had two versions installed, the home and business. Business will state “Microsoft 365 Apps for Business”. That’s what it was. I also signed them out of the User Information area first.

 

#2

This one can be a “slay the Outlook dragon” fix for you techs out there. What I have found it means, is that Outlook is unhappy with the other profiles in Outlook and how they are connected to the Office 365 account.

For this repair:

  • I had to delete all Outlook profiles. If you cannot open Outlook, be sure to get a COPY of the OST files before you do this. Some clients have data in the OST file that cannot be recovered easily.
  • You can also try deleting all credentials and registry too but deleting the profiles should do it.
  • After I deleted all the profiles, I launched Outlook and signed in with one account.
  • Then I logged into the Office 365 account in the User Information area.
  • Launched Outlook and added the other accounts.
  • If you need my help, contact me below!

 

Tags:

Category: Outlook Support

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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