Tag: Call That Girl Podcast
Call That Girl’s Remote Support & Office 365 Show 14
Published date: 11/24/2014 Office 364 Show #14: A Fresh Start
Download at http://www.podnutz.com/ctg014
Show Notes
- Client calls
- Broken PST Files
- 20 PST Files with various sizes and stored everywhere.
- Put client on Exchange server
- Gmail information exported wrong, not working
- Put client on Exchange server
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- Migration
- Takes emails to their own domain exchange instead of staying on outlook default at .outlook.com.
- Market Office 365 and Exchange Server
- Started marketing after SBS was done.
Outsourcing projects
- Migration
Call That Girl’s Remote Support & Office 365 Show 13
Published date: 08/17/2014 Remote Support Show #13: Managing Workload
Download at http://www.podnutz.com/ctg013
Show Notes
- Calendars and schedules are very important for managing appointments and workload.
- You need to have multiple modes of communication for correspondence with clients.
- Must be able to multitask!
- Take calls, manage jobs, schedule appointments, take notes… All at once!
- The questions never end!
Call That Girl’s Remote Support & Office 365 Show 12
Published date: 08/02/2014 Remote Support Show #12: Hardware
Download at http://www.podnutz.com/ctg012
Show Notes
- Client examples
- Routers
- Firmware problems can cause the router to kick you off the network, not connect to a network, and a number of other problems.
- Installing the updated firmware for the device you have can eliminate a number of problems immediately. For one client, updating the firmware of their router fixed the connectivity issues they were having.
- Printers
- ALWAYS ask how old a printer is.
- Two quick ways to fix most printer problems:
- Unplug all cables from power sources and devices, reboot the computer, plug the cables back in, and cyber the power to the printer.
- Add a printer.
- Almost all hardware troubles can be resolved with remote support. In the event that a technician needs to be onsite, ask Lisa for a referral.
Call That Girl’s Remote Support & Office 365 Show 11
Published date: 07/19/2014 Remote Support Show #11: More Operations Information
Download at http://www.podnutz.com/ctg011
Show Notes
- FBI Warning virus
- 58 people visiting the same hotel as the client were infected.
- Used remote support to clean it up.
- Fortunately this one was not using ransomware or encryption.
- What if my remote support tools do not work?
- Anything can break, to include popular software.
- Lisa uses Logmein123.com, but has a backup software that she uses in the event that her remote support software programs are not working.
- No CRM system
- Lisa uses email for record keeping, Constant Contact, mHelpdesk, and Excel.
- KEEP SYSTEMS SIMPLE, and thing s will run efficiently.
- Have more than one mode of communication to manage business communication with clients. Email, text, calls.
- Never waste a minute of the work day, and do not pass up an opportunity to book an appointment.
Call That Girl’s Remote Support & Office 365 Show 10
Published date: 06/30/2014 Remote Support Show #10: SEO TIPS
Download at http://www.podnutz.com/ctg010
Show Notes
- Office e365 is giving mobility to companies and their employees.
- Virus removals
- Windows updates can create system problems that may appear to be caused by viruses.
- These problems can sometimes be resolved by system restore.
- Malwarebytes
- Lisa no longer sells
- Updates not working in the system tray [current problem 06/2014].
- Uninstall and download a different version to fix problems.
- Windows updates can create system problems that may appear to be caused by viruses.
- SEO
- Search engine optimization
- Process of getting traffic from the “free”, “organic”, or “natural” search engine results.
- No payment involved.
- Search algorithm involves key factors such as:
- Words
- Titles
- Links
- Words in Links
- Reputation.
- SEO is ultimately about getting higher website rankings in search engines.
- It only takes the tight tools and the right attitude to do it yourself. You do not need to hire someone to get better SEO results.
- Using WordPress as an example, setting the TITLE of the blog and the header [H1] is important in SEO. Use keywords that are relevant to your purpose, products and sales to generate more popularity and higher rankings in search results.
- 1. Set a RELEVANT title.
- 2. Check out what KEY WORDS the competition is using by doing a Google search. Use more of these keywords to climb that search engine results list.
- Use blog tags relevant to special keywords that you want to be known for.
- Search engine optimization
Call That Girl’s Remote Support & Office 365 Show 9
Published date: 06/02/2014 Remote Support Show #9: Monthly Plans and GFI
Download at http://www.podnutz.com/ctg009
Show Notes
- Virus removals can be tricky, not always as easy as one would think. Although the general hiding spots can be helpful, they aren’t always the only place where viruses hide, and sometimes require more work and time to find and remove them.
- Crappy antivirus programs like Norton and McAfee, like free antivirus software, are not always the easiest to uninstall and do not always detect viruses.
- Ideal to talk to client about purchasing GFI monitoring and virus removal to protect them better and long term.
- Virus removal jobs only pay to remove the virus. This does NOT include repairs to programs and documents that have been damaged by virus and other malware infections.
- Malwarebytes update is bad.
- Black screens the system after a crash.
- Fix found! Must download a “fresh” version of Malwarebytes and install.