Tag: Office 365 Podcast

• AppRiver may have options

• Standard storage space
  • 500 MB per person
• Does not sync well

• Ask if they need a backup plan for data.
• Ask if they need file sharing and ability to sync contacts and calendars
  • Buy Exchange, Office 365.
    • Seldom to hear a client say “Give me everything AND Yammer.”

• What versions of Outlook are already being used?
  • Typical to not deal with anything any older than Outlook 2003 or 2010.
    • Can be a real pain and a hassle…

• This will save them money. They will appreciate that and will have more money to spend on other products and services, leaving room for a possible product upsell!

• Business Essentials
• Business Premium
  • If you bought it from a store shelf, then you likely bought the home edition.
  • It is next to impossible for the average user to install this software, and then it gets really messed up. Even technicians have troubles with this software at times as there is no wizard or set of instructions that really help with the installation process. You just have to find a process that works for you, document it, and train others.
    • Mail can be going everywhere or nowhere, can be locked out of Outlook.
    • Once the installation and setup gets messed up, a technician has to perform a rework of the job and start it over to get it setup the way that it should be setup for things to run smoothly and efficiently based on the needs of the company.

• A family of products
  • Home
  • Personal—Cheapest
  • *Business*
    • Exchange
• You do not want to use home or personal editions on work or business computers.
• Online version or download only version of Office 365.

• There are known sync issues with Google Apps and Outlook.
  • Some of these issues include:
    • Will break/stop working properly.
    • Contacts/Calendars tend to have syncing problems.
      • Paying to fix this with a professional can be expensive and time consuming.

• Read Google’s fine print because their HIPAA compliance is questionable, and would not be advisable to recommend that clients use Google Apps.
  • Benefit to Microsoft’s software (Exchange, SharePoint, Outlook, etc] is that it is stamped the HIPAA compliance seal of approval.

• Postini encryption was used previously with Google.
• Now Google partners with a third party, ZixCorp, to provide the option for email encryption if desired by the user.

• IMAP syncing of contacts and calendar issues.
• Exchange, Exchange Online
  • Business class email
  • Formerly known as Hosted Exchange

• Gmail
  • Mappy server behind the scenes.
• Exchange

• Managed IT company set up the email server and accounts, but could not fix the problems the users were having. Had to create a new POP email profile.

• Share contacts list and sync contacts with other users on the server.

• Graphics accelerator was found to be causing problems.
  • NVIDIA graphics driver update needed to be installed.
    • Graphics driver update was installed, and somehow, the problems were gone. Voila!

• Open Internet Protocol, like IMAP
• Android-based contact syncing/sharing program that shares contact data on a server.
• Can help sync iOS and Google+ contact data

• Like CardDAV, but syncs calendar data.
• CardDAV and CalDAV are an alternative to using Microsoft Exchange ActiveSync [which Google no longer supports]. Source: http://www.fullcontact.com/blog/what-is-caddav

• File sharing is essential in some businesses. Employees need to be able to share and access contacts and calendars with other employees within the company. File sharing helps to accommodate this need.
• Many different file sharing options are available, and these are some of the more commonly used ones in today’s businesses:
  • Dropbox
  • SharePoint
    • Both Dropbox and Microsoft’s SharePoint use a folder sharing concept rather than the mapped drive concept, which can be messy and difficult to manage.
  • Map Drives
  • One Drive
• File sharing with folder is easier than mapping a network drive for employees. With file sharing, people want to sync contacts and calendars for both personal and professional usage, and share these with other people within the company. While this sounds ideal, managing these synced pieces during a migration can become a hassle for technicians.
  • Hot fixes can be found to fix some file sharing program issues
  • Configuration issues, mapping drives, and web development support issues are among the list of issues that you can find fixes for.
  • Cookies from Office365 and SharePoint—One visit can cause mapped drives to not work properly with trusted websites.

• Put client on Exchange server
  • Gmail information exported wrong, not working

• Migration
  • Takes emails to their own domain exchange instead of staying on outlook default at .outlook.com.
  • Market Office 365 and Exchange Server
    • Started marketing after SBS was done.

Outsourcing projects