Tag: Outlook support
Outlook cannot log on Verify you are connected to the network
I am a Microsoft Outlook Expert and Support Technician. I get calls often about this error: “Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.”
Latest update Feb 5, 2017
This blog has been updated many times since I first fixed it. When folks got this error a year ago and found my blog, I had almost 1500 views a month. My fix back then was to downgrade to Outlook 2013 as most people had 2016 and it was pretty flaky back then. Now 2016 is a bit more stable (not 100%) so this error is not a common search, now I only get about 400 people a month searching. I’m glad about that!
At the end of February, Microsoft is discontinuing the download offering of Outlook 2013, so yeah….my current fix is going away unless you have a copy of Outlook 2013 and you can get that if you’re a subscriber of Office 365. If you bought Outlook 2016, contact Microsoft and they can and should downgrade you and change your license.
Other fixes to try
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Backing up all of your data if you can
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Try opening in safe mode
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Try a new profile
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If that fails, you might have to delete all of your profiles
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If these fail, try uninstalling and reinstalling your Office program
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If these fail, contact Microsoft and have them fix it.
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If this fails and you want me to try, you can schedule time on my calendar below.
Typical Issues My Outlook Clients Call in with
As a Microsoft Outlook Expert and Office 365 Consultant…this is just a short list of issues clients call in with….create your question and book time with Lisa here!
“I am migrating to a new PC. I have purchased office 365 personal. But, struggling to figure out a solution for hosting my email and calendar”
Solution:
This client needed someone to do the actual migration of their domained email from their old platform (POP) to Exchange. This is a confusing marketing message from Microsoft Office 365, most clients need to hire a migration expert to assist and get it done right.
“I need help Syncing outlook 360 calendar with Gmail /Android phone”
Solution:
This client needed full migration assistance to use Office 365 properly and remove the Gmail calendar as you don’t need to use a Gmail calendar with Office 365. The Android phone can be configured to use Exchange.
“I’ve implemented Office 365 for 2 users but I need to improve the configuration to optimize its use within my firm”
Solution:
Many clients will do their own Microsoft Exchange migration using the Office 365 wizard, but don’t know how to configure their Outlook and phones afterward, this is what I call “Aftercare”. Sometimes clients will also have a local IT tech do the actual record updating required to have Office 365/Exchange work, but they don’t setup the Outlook profile to work as needed nor do they train on the benefits of Exchange. I sell “Aftercare” package that gives clients the finishing touches and great customer service moving ahead.
“I have several questions related to Outlook, 2010 and 2007 versions and Office 365”
Solution:
This is a very common question! Many clients have 2 computers, with different versions of Outlook and are struggling with email synching, calendars not synching and overall having data everywhere but in one place. For this client, I told him he could keep using Outlook 2007 and Outlook 2010, but moving his domained email to Exchange (and skipping buying the full Office 365) was a great choice for him and his needs for his phone to synch as well.
“Looking for Office 365 and SharePoint set up and support”
Solution:
This is far too common of a question! Usually my sales pitch is the same to each client, most all need Exchange (just one of the 6 products in the Office 365 package)…but SharePoint is where I really dig in for the questions to the client. If they already have a great file sharing program setup (maybe in house server, Dropbox, etc) then moving to SharePoint can be a confusing, time consuming and expensive move. I don’t feel SharePoint is right for the small business market at this point. It is clunky, integrats OneDrive (which is not for team sharing of documents) has issues synchronizing and is overall….just too dramatic. I don’t point my clients in the direction of SharePoint anymore, but rather Team Dropbox, Dropbox or File Locker (HIPAA compliant)
“I use MS Outlook, and when I added one and deleted another email account from Outlook, I messed something up. So now I am missing an email account that corresponds with a data file so I can’t remove the data file, so I can’t remove the old account.”
Solution:
This was a simple 30 minute fix, I found the missing data files, configured Outlook correctly and helped user with a few Outlook tips to be more efficient.
“We recently moved to an exchange server and have 365 online. We were told through Microsoft that if we subscribed to their Assured help for $149/year, we would get help anytime we need it. They have been horrible at helping us. We would like someone to help us get our google calendars exported over to Office 365 online so we can all share the calendars (with editing capabilities on every person's end), documents, ect. Also, we want to know how to use the excel and word apps on the online version to share amongst ourselves. We have 3 computers. They are all on the same exchange. “
Solution:
Client ended up hiring the neighbor in their building who knew how to export the calendars.
Hi – I have Outlook 2010 and am in the process of migrating to 365. Really need expert help for all of the steps and would like to speak with you.
Solution:
This client actually already bought the crappy Office 365 from GoDaddy. I say crappy because GoDaddy is notorious for “switch and bait”. They talk you into buying Office 365 and tell you they will do all the work, but they forget to really help you get it all done. And be prepared for many days of your Outlook not working and working on OWA (online browser version). I helped her configure 2 computers and her tablet and iPhone. Funny how things work when a tech knows how to fix it! 🙂
Outlook Email Support
Minnesota Based
If you are out seeking an Outlook Email Support Technician, you came to the right website! Lisa is here and ready to help support you and the heartbeat of your business, Microsoft Outlook! Not only is Lisa an Outlook Expert, she is handy with all aspects of email including Outlook, IMAP, PST, POP and all 3rd party apps, iCloud, iTunes, Outlook.com, GoDaddy, Microsoft Exchange and hosted exchange. She also has experience with Microsoft Office 365 and works for small companies doing consulting.
If you are having problem, please schedule some time on her calendar and get all of those issues fixed quickly. Lisa has 15 years experience with Outlook (all versions) and most importantly, she understands your frustrations and wanting to get Outlook to work how you want it to.
Stop Googling it yourself and hire Lisa! And yes, she is from Minnesota too!
Outlook Support
If you are looking for an Outlook Support Technician, you came to the right place! Lisa has 15 years of troubleshooting Outlook for corporate end users, small business and home clients. She is a also an email specialist who works with all versions of Outlook, Mac Outlook 2011, Gmail, Thunderbird, Entourage, Mac Mail and of course 3rd party apps…. Microsoft Exchange, iCloud, iTunes, Gsyncit, CompanionLink and Outlook.com. Not only is she a configuration artist (*her specialty is PST files), she is an email therapist too. So if you are frustrated with your Outlook, hiring Lisa can put you in a better place and help you manage your email. Consider her your Outlook Expert!
Finally, if you are looking for a Microsoft Exchange Expert or technician, Lisa has years of experience tranisitioning clients from pop/IMAP to Exchange.
Most sessions with Lisa average an hour, so get your list of issues ready! She is fast and will go line item by line item to help you get all of your problems fixed. Some issues can be quick and only take 15 minutes, some jobs can take up to 2 hours. If you have some serious issues, plan on a few hours. Fixing technical issues can take time!
To get on Lisa’s calendar call 612-865-4475 or fill out our appt form below. She does offer a free 15 minute consult to all clients!
What type of emailer are you?
Every day while I’m helping my Outlook clients, I learn quite a bit about people and how they manage their lives. Outlook is usually their “life manager” with email, calendar and contacts working in synchronization.
I know it manages my life and those that help me run the business. Since they have access to my calendar and some email folders, I try to keep it managed for others to help me run the company. Try is the keyword, it’s not easy to get my brain from my way to thinking to a way others understand, after all…my brain is not a computer.
Now during all these years of helping clients, I have figured out there are a few types of emailers. Part of the joys of what I do for a living is getting remoted into a computer and seeing how my clients work, this helps me repair their Outlook believe it or not.
The Four Types of Email Users
1.) The type that deletes everything out of the inbox, it’s clean as a whistle! You keep nothing, you don’t need it, why have it around? You usually don’t have many Outlook problems do you?
2.) You have 180 emails in your inbox and you think you have a lot and it’s wasting space. You have no folders, no rules and just feel that 180 is too many. You’re not sure what to keep or throw, so you just delicately go through those emails and keep only what you need.
3.) The type that keeps everything in your inbox, never sorts, has rules or moves anything. You may have 4000 unread emails and it doesn’t bother you a bit. You use the search feature and love it! You probably do have size issues on occasion or a major slow down in your Outlook. You’re smart enough to know to delete stuff, but are scared but do is cautiously.
4.) You’re over obsessed with managing every email, have 50 folders, massive amounts of rules, heck…you maxxed out the rule limit! You never delete, you keep everything somewhere and live and breathe out of your smartphones and iPads, you can’t wait one minute for a new email. Email is your money and your money is your life. Having 10,000 unread emails is nothing to you, it’s just a database right? Keep it all!
Then there are the types in the middle. Currently with the Smartphone phenomenon, I’ve had to learn how to do many new “therapy sessions” (aka..Outlook help) and am learning how those folks work.
If you are experiencing Outlook or email issues or need to get all of your computers and devices in synch, try our hosted exchange opportunities, feel free to give me a call. I can help. (Or email me!) Lisa@callthatgirl.biz
612-865-4475
Microsoft Office 365 Transition Assistance for Minneapolis St. Paul
Many of our clients are transitioning to Microsoft Office 365 to manage all of their email, calendars, contacts and enjoying the added benefits of SharePoint, (consider this your own online server for your teams and an external site for your clients!). There are many other benefits as well outside of the core most people use Office 365 for though such as security, collaboration and online communications through Lync and SkyDrive. To read more from Microsoft, click here
How can you get the fastest Microsoft Outlook Expert help? Call That Girl at 612-865-4475 or fill out this form. If you need more information, read below.
Is this a good solution for you?
If you are having issues as a one person team with synchronizing your computers & devices or have a team of people who can’t work together because your technology is getting in the way, it’s time to talk and get on the program. Most of our small business clients struggle with just having too many computers, iPhones, iPads, tablets and Androids that just don’t talk to each other. Make your life easier and invest in this program.
How much is it?
- The basic exchange online program (email, calendar, contacts and tasks synching) is just $4.95 per user, per month
- The more robust program that offers you SharePoint and Lync is $7.95 per user, per month
- Want all new Office 2013 software? That price is $14.95 per user, per month
Support
Outside of the awesome monthly pricing offered from our referring partner, Call That Girl offers day, night and weekend responsive help desk support, and our USA based vendor has 24×7 support. We are proud to say that when you have an issue, we can talk to a real person, right away. Not put in a support ticket and wait 4 days and suffer. Consider us your technical liaison and all of our work is done remotely, so we can service clients from outside of Minnesota.
How does it work?
We will start with a short interview to review your current situation. Then we will work with you to create a simple proposal with a quote to let you know what to expect in terms of pricing and transition. Call That Girl does not use migration tools, all of our work is done by hand to insure your data is secured. With no monthly fee’s or contracts, our small business clients are enjoying these fast transitions that includes training on how to manage your own IT. We are always here to help, but small businesses can now manage their own cloud based programs quite easily.
Call That Girl’s pricing for Microsoft Office 365 transitions for service
- $150 admin fee
- $150 per mailbox/user
To get started, email Lisa@callthatgirl.biz or call her directly at 612-865-4475 to get on her calendar for a consultation. We are also IT consultants to assist other IT departments with transitions.
Check out my 3 minute video here!
Ready to get more information? Contact us today! Sign up during the month of May and get the server admin work at no cost, that’s a $150 savings! Spring into your new business Outlook!