The action cannot be completed. The name cannot be matched to a name in the address list

The action cannot be completed. The name cannot be matched to a name in the address list

Wow, this was a difficult fix to get completed. Client called in and said they could not setup their Exchange account. When they tried to set it up, it connected them to an old Outlook.com account. Outlook 2016 uses what is called “Autodiscover” to setup Exchange now. Outlook.com also is Exchanged based now and uses it’s own Autodiscover records. So Outlook got confused and was setting up the Outlook.com first and it would not let you setup another Exchange because my client used the same email for both. How crazy but it happened!

After a bit of time trying my Outlook magic tricks, I went to my Facebook group and asked folks for help on this. Peter Whitehouse from https://scanstation.co.uk gave me the perfect fix! Here it is, and thank you Peter!!!

 

• Open the Registry.
• Back it up
• Locate and then select the following registry subkey:
  HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover
• Add a DWORD Entry ExcludeExplicitO365Endpoint
• Value 1
• Close Registry
• Create a new profile.

Here is a link for more information on Microsoft’s site 

That should be it, if not please get in touch. I love to help figuring out these snags with Outlook!

Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.

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