Tag: Twin Cities Tech Support

Tips on how to buy a new computer to replace your Windows XP computer

| September 9, 2013 | 0 Comments

Since many people are buying new computers because Windows XP will not be supported after April of 2014, here is a guide to buying a new computer and what needs to be done once you buy it. My recommendation? Buy before Christmas too.

Buy the computer is #1!

Here are some ideas on how to purchase, stay in your budget and make a good decision on a computer that will last you many years.

Mac or PC? 

Ah, the big debate! Many PC users are moving to Mac and for a reason, but should you is the question? Many of my clients have called in that have replaced their PC with a Mac to find the learning curve not so easy and the costs outweighing the PC by bounds and leaps. You cannot install your PC software (such as Office) on the Mac and you will need all new. The Mac itself costs much more and the learning curve as I said before…is a lot different, but it can be conquered! Macs are usually better hardware quality, last much longer than a PC and yep, don’t crash as much or get viruses (they can, but not as destructive).

schedule-an-appointment

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Tower or Laptop?

If you have a nice monitor and prefer a tower, by all means just get another tower. Standard computers are $300 to $500. If you need a more robust computer, you will spend more obviously.

  • A good laptop for the home is around $500
  • A good business computer will run you $500 to $900.

How much memory should you buy with the computer?

I would buy a computer with 6-8 gigs of memory. If you buy less, one day you will want more. The deals are pretty good with the 6-8 so I recommend that.

What about hard drive size?

Most computers today come with 320 gigs to 1 Terabyte of data space. Get as much as you can for the deal you can get.

Windows 8 or Windows 7?

Try to find a Windows 7 computer if you can, If you buy Windows 8 you will need to have some settings adjusted for you to use it in the manner you are used to. We can help you with that of course if you buy Windows 8

click here

Dell, HP or other brand?

Dell and HP are the most common computers sold today. If you want to spend more, you will get a better quality hardware computer.

Do you have your software ready?

Many of you bought a computer years ago and it already had Office on it. You did not get it for free, many people think so. You did pay for it and it probably came preinstalled with  your computer. You need to find your disks and license keys. If you do not have these, you need to contact whoever you bought the computer from to get a copy if you don’t want to buy the new Office 2013.

If you need to buy new software, Microsoft has some handy packages for you to get software at a low price. But they changed their licensing to one computer per install. Not two as it used to be.

To read more, click here

Want just basic word and excel for free? Try Open Office, it has the look and feel of Microsoft products without the extra cost

To download, click here

Buy it!

Now, with all the awesome online deals, you can just buy your new computer online…or should you? I’ve been very disappointed lately with some of the new laptops out there with the touchpad on the left side (due to the fact they added on calculator keys to the laptop keyboard). I bought a laptop with the touchpad on the side and I hated it. I could not get used to working “off” my usual and needed the touchpad in the middle. This may bother you as well.

I do recommend you go to a store that sells computers and touch and feel them. Be sure you don’t have heavy glare in the screen, the keys are ok for you to constantly be typing (some are horrible and float, my fingernails got stuck using!), and be sure it’s not too heavy (laptop only of course) if you will be traveling often or carrying it around.

If you find a good laptop in a store and it has my recommendations, buying it at the store may be best, then you can also return it fast too if you need. Returning online is a pain, but you can get better deals too.

TIPS!

  • If you have wireless in your house, get a computer with wireless already installed on both laptop (standard) and your tower, not standard, but worth getting!
  • Buy the extended warranty if you have a business computer, usually these are good deals and with your business needing to stay running, the warranty may have next day or same day assistance.

Budget!

Stay within a budget that works for you. If you can get financing that is a great deal, go for it. Never buy a computer from a rent a center or retail location that has huge interest rates.

schedule-an-appointment

Set it up

Setting it up at home by yourself may be something you want to do or you can hire us to help. Or you can do it yourself and call us if you need help with certain iss

Here is how we can help. Once you get your new computer up and running, you will need the following done to insure you can get back to work quickly or without hassle if you don’t know how to do it.

  • Install a Windows 8 start menu
  • Transfer your data
  • Set up your printers
  • Set up your Outlook/Email
  • Install your software (new or old)
  • Set up your antivirus
  • Remote the junk preinstalled

For more tips…

To read a blog published awhile back on buying a desktop, click here

Laptop click here

To have us assist, please call 612-865-4475 or email info@callthatgirl.biz and we can help you do the purchasing as well as everything else. You will save money by having us help you even with the buying, did you know most people OVERPAY for their computers?

Subscribe to the Microcenter newsletter, each week they have some good deals! Here is this weeks specials.

If you enjoyed this blog, please use the share buttons below and help support Call That Girl Technology Support! Thank you!

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Signs that Your Business is Technically Challenged

| December 12, 2012 | 0 Comments

When you have my job, you hear it all. So many people are using old school Band-Aids to get work done that is so no longer necessary. It’s just maybe time for you to know what you can do to be more efficient, how to get it done and move your company into 2013!

Here is a list of signs that your business is ready for the cloud:

  1. You or your employees complain about email issues, this can include the following: Slow email, the phones and computer never match up, lots of time doing redundant work, information is not in one place, they have too much email, nothing is organized, wouldn’t it be nice if things just ran more smoothly?
  2. You have to email yourself current documents or save on a flash drive to get documents from one place to another. You have been doing this for years and you’re getting tired of keeping track of what document was the good one!
  3. You text each other way too much for work purposes, or worse… you’re communicating over Facebook chat.
  4. You have suffered a computer crash and lost your computer software and had to rebuild it all, what a pain! How many hours did setting everything back up take you? How much did that repair cost, as well?
  5. You just finished a very important proposal for a client and in the middle of doing it, your computer froze up and now it won’t boot up. Your proposal was in the computer, now how do you get to it?
  6. You have multiple computers and nothing synchronizes, you have too many copies of certain documents and are constantly confused on where one is versus another.
  7. You don’t have a quick helpdesk to call when you are in trouble and, worry that the cost is too expensive for little problems, so you find fixes yourself that are not the most efficient.

There are a few things that we can help you with here at Call That Girl. You’d be surprised how many businesses do not have their IT functionality in place to run smoother – we can help you there. We have solutions to fit any budget and we have six months no interest, no payments from our credit card processor, so we can make sure you still get it all in under the 2012 budget! Pay in 2013!

To get a free consultation, please email info@callthatgirl.biz or call 612-865-4475 and ask for time on Lisa’s calendar.

Minneapolis Tech Support

| December 4, 2012 | 0 Comments

Minneapolis Tech Support & Computer Repair Services for Small Business

Want to find out why so many small businesses have chosen to work with us? We are just like you, we may be small, but we have never done such bigger things. Now is the time to take control of your IT, get things done how you want them, and within your budget.

Call That Girl is a perfect solution for the smaller companies who need fast and responsive technical support.  We utilize technology tools to communicate quickly between our teams to insure your requests are managed efficiently.

Because of our no contract, no monthly fee packages; our clients find us to be a great way to only pay for what they need. We allow our technicians (and encourage them!) to build relationships with our clients. Call That Girl and our employees believe in simple solutions, most IT companies will try to sell you a new server and full IT management contracts, but not us!

Schedule a FREE consultation or To Book an appointment, please call 612-865-4475 or email info@callthatgirl.biz

We guarantee you will love having your own IT support company!

 

 

Small Business Computer Technical Repair and Support in Minneapolis

| December 1, 2012 | 1 Comment

Are you a small business out seeking new technology solutions in the Minneapolis, St. Paul Minnesota area? Want to find out why so many small businesses have chosen to work with us? We are just like you, we may be small, but we have never done such bigger things. Now is the time to take control of your IT, get things done how you want them, and on your budget.

Call That Girl is a perfect solution for the smaller companies who need fast and responsive technical support.  We utilize technology tools to communicate quickly between our teams to insure your requests are managed efficiently.

Because of our no contract, no monthly fee packages; our clients find us to be a great way to only pay for what they need. We allow our technicians (and encourage them!) to build relationships with our clients. Call That Girl and our employees believe in simple solutions, most IT companies will try to sell you a new server and full IT management contracts, but not us!

We believe in using the “cloud” for almost everything and if you are not a large corporation, you probably don’t need a server to manage your email and files anymore. Let us do a one hour consultation and see the difference in our support and pricing, and feel the freedom of only paying for what you need.

Support offerings:

  • Onsite support
  • Remote support
  • Book appointments online
  • Helpdesk ticket system
  • Call us for immediate support
  • Available 8:30 am to 9:00 pm
  • Weekend Support

Our Simple Solutions Include:

  • In person consultation
  • Computer purchases
  • File sharing options
  • Antivirus protection program
  • Online backup software
  • Volume discount for tune ups
  • Smartphone support
  • Point of sale

Extra Business Consulting Services:

  • New computer moves and set ups
  • Point of sale support
  • Light server maintenance
  • Email/Exchange Administration
  • Hosted Exchange Transitions from servers
  • Google Apps

Schedule a FREE consultation by calling 612-865-4475 or sending a request to info@callthatgirl.biz. We guarantee you will love having your own IT support company!

 

 

How to troubleshoot your internet connection before calling CenturyLink or Comcast

| April 10, 2012 | 1 Comment

 

Is it not the most painful thing in the world to call CenturyLink or Comcast/Charter to troubleshoot your modem?

This blog is very old btw..not sure if it’s still accurate or not. 

 

 

 

 

I hate it and always say “agent” right away…but that doesn’t matter because you have to continue to go through all the prompts from the fake lady on the other end. What I hate about that fake lady the most is the phony tone they give her, with inflections of emotion? Like she’s real LOL. My favorite, “umm, I’m not sure I heard you right, did you mean you wanted to continue with our telephone button troubleshooting or did you want an agent?”

Me: Agent

Fake lady: “aah, I’m not sure I heard you right the first time, are you really sure that you want an agent or should we continue to try to troubleshoot the long and tedious way.”

Me: (yells) AGENT!!!!

Fake Lady: “OK, it sounds like you want an agent, but before I transfer you over, have you reset your modem? Let’s get started with some simple tips….”

Me: UGH.

 

So before you call in a trouble ticket, here is what we tell our clients at Call That Girl to do when we get the exact same call. And we do this for free, no waiting in a queue, no yelling at computers.

 

1.) Start with unplugging your modem power cord for one full minute. After one minute, plug back in and let the modem reset itself and see if all the blinking lights come back on. If you see any that are orange or amber and not green and blinking, you may have a modem issue. The internet company will need to “reset your modem” at this point. But let’s say everything is blinking ok, we will move on to the next step.

2.) After the modem is back to blinking lights, then go to your router power cord and unplug it for 10 seconds. After 10 seconds, plug back in and look for blinking lights. You should see the internet or Ethernet blinking for sure. If that’s good to go…we move on. If those lights are not blinking, then your router may need repairing or replacing. At that point, you can call us to help.

3.) Now you have reset your modem and router the right way, all lights are blinking ok…it’s time to restart your computer. Be sure to do a full restart/reboot so the computer gets a fresh connection to the internet. If you didn’t change anything with the computer settings, the internet should come back for you.’

10 reasons why Call That Girl is a great computer support option for your business of any size!

| February 5, 2012 | 0 Comments

10 reasons why Call That Girl is a great computer support option for your business of any size!

1.) Awesome live helpdesk support (call in anytime!)
2.) Night and weekend support (for those workaholics)
3.) Smartphone assistance (Droid, iPhone and Blackberry) and (((synching issues too!)))
4.) PC and Mac repairs (hardware and software)
5.) Outlook help (who doesn’t have Outlook problems?)
6.) Online backup solutions (we can set this all up for you remotely)
7.) Printer, wifi and small network technicians available for onsite or remote help
8.) Prepay discount plans for those smaller businesses who want to save money and have helpdesk support “on the fly”
9.) We are customer service support specialists. We enjoy what we do and we do it well. We just love fixin’
10.) We have a great antivirus protection plan that offers…
a. Free lifetime product license
b. Email updates for alerts/outbreaks and upgrades of products
c. Free virus removals
d. $69.99 first year, $39.00 2nd year
e. Volume discounts

Now about you…
•If you are a one person company, we are a great solution for you and your budget. Pay as you need or buy our prepaid discount plan for minutes “on the clock” to use.
•If your company has 2-30 employees, we create one company ticket for you and any or all employees can call in as they need assistance. Just think of us as your own helpdesk 
•If your company is larger and has a managed IT contract that you want to keep, but want to use our services for certain computer related repairs…we are a no-compete company. We have partnerships with many managed IT companies and work with them to get your computers up and running quickly. Many of our specialties that we do fast are virus removals, tune-ups and Outlook assistance.

Call Lisa today at 612-865-4475 or email lisa@callthatgirl.biz to discuss setting up a consultation and get us on your calendar to start enjoying your IT support again. Mention this blog and get 25% off your first appointment with us.