Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Hi Folks, most people call me when their Outlook is in a tough place. Clients typically say that other technicians, the Genius Bar, Microsoft and Google searches haven’t repaired their problems. There is a reason for this, Outlook is a very dynamic piece of software that allows so many different actions and can perform endless tasks and is complicate to repair. Knowing how all Outlook functions with all types of accounts, synching, is a challenge in itself. Since all I do is Outlook support all day, everyday for the past 20+ years…I have seen it all. I know what will work with what, and how. What won’t work and why. Outlook cannot perform magic as much as everyone hopes but I do know how to make it behave so you can enjoy your favorite software again.
Before you read more, please understand that most of my Outlook repairs come to me in a state of disfunction and at the end of our sessions, we will be in a technical relationship. Most first appointments with me are typically a total of 2 hours or more. When we are done, you will have questions and need a follow up appointment. My goal is for you to get back to enjoying your Outlook the way you like it so it’s important that we do aftercare/follow up sessions. If you are the type who has a lot of questions, then you will want to purchase more time so you can use my 15 min remote sessions after we are done. I’d rather have you call me versus Googling and messing up all my work that you invested in.
With that said, hiring me is an investment that will continue on for many years. I pride myself in teaching you the things you need to know, how to backup your Outlook, what you should do to manage your email and offer a lot of advice. This is why, my prices might not compare to your local computer technician.
Please take a minute to read this page about my pricing and services offered. I run a very tight ship with my business but am lenient with requests, but I have to have a set so I can comply with fair billing practices. I live by the rules of managed expectations. (My DISC Profile is: High I and D for those interested)
Notes:
Pricing
Services
Services not offered
Why hire me?
“I believe in doing what you do best and delegating everything else. That only works if you get the right people in place. Lisa is that person.” –Abe Tatosian, AirTime Media
“I only wish I’d reached out to Lisa years earlier—she’s incredible, and fun to work with, too!” –Barbara Oakley, Professor of Engineering and New York Times best-selling author
Referral Plans
For every client you refer my way, I offer two types of rewards. First one is credit on a prepay ticket. This is handy if you need to use my services again. Some folks already have a ticket on file and I’ll add time to that. Hourly clients will get a new ticket on file for this purpose. If you are a technician and want to refer me work, I can offer a 10-15% payment on the final invoice. I also work on other programs if you have another idea. Feel free to email me!
Read more about Lisa and her professional history!
View client testimonials here!
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
Well my internet friends searching for help, this might help you if you’re using TWC (Time Warner) email that was once on an old Road Runner server. I was trying to setup a POP3 account on a clients machine and there was already an account for this same email on another machine, in another state. Mail.twc.com would not allow it. So like you, I searched the web and could not find anything so I thought to myself….”I wonder if the old RoadRunner pop settings would work” and it did! I found them and here they are. I hope this helps you!
Inbound pop-server.dc.rr.com
outbound mobile-smtp.roadrunner.com
Standard port settings 110 over 25.
If you need my help for this or other issues, feel free to schedule time on my calendar below. Thanks!
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
Well my internet friends searching for help, this might help you if you’re using TWC (Time Warner) email that was once on an old Road Runner server. I was trying to setup a POP3 account on a clients machine and there was already an account for this same email on another machine, in another state. Mail.twc.com would not allow it. So like you, I searched the web and could not find anything so I thought to myself….”I wonder if the old RoadRunner pop settings would work” and it did! I found them and here they are. I hope this helps you!
Inbound pop-server.dc.rr.com
outbound mobile-smtp.roadrunner.com
Standard port settings 110 over 25.
If you need my help for this or other issues, feel free to schedule time on my calendar below. Thanks!
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
Small businesses need an expert in technology to help them with many facets of their business. Some businesses, such as a one person home office, just need someone to help them with the little things. Such as purchasing computers, setting up new computers, migrating data, transitioning them to a new platform such as Office 365, social media or just need help answering quick questions. Some businesses are larger and may have an IT person on staff or contracted, but they still need help with Outlook, email and Office 365 or want faster help. Some folks just need help with projects like Office 365 migrations and training the products. Lately I have been getting calls from smaller companies that need general IT help for email, social media, WordPress, newsletters and blogging. I have plenty of experience doing this as I get most of my clients via Google, YouTube or Linkedin!
This is where I can help all small businesses. I have 25 years experience working in many different environments; 4 years in a University environment, 7 years in the corporate world and have owned my own business since 2007. Since 2013, I solely work as an Outlook Expert and Office 365 consultant, with many years of tech support under my belt I can help with many requests. I consider my business a helpdesk for anything. Even if you have a managed services company, I can help triage with them and work with them, many of my clients use my services for this reason. They don’t want to deal with technology at all.
My specialties include Outlook and Office 365, Gsuite and all cloud applications. If you have a request outside of my wheelhouse, I probably have a referral who can partner with me or take the job on as a contractor.
Services I can support
What is your budget?
I tell all my clients to be prepared that I bill by hour. Most of the requests I get are a 2 hour minimum because they have complicated issues. I figure the issues out and my pricing is fair for hiring an expert. I have fair billing practices and do not bill you for time I am not working on your issues. I also have a research queue so I will look into interesting problems on my own time and get back to you with a resolution or another option. I tell folks to consider a budget for now and in the future. Businesses sometimes need to work on getting things fixed now and work on bigger budget items later. I get it, but you need to know approximate pricing and sometimes putting in the money to get things in order now is worth it in the future.
Pricing
I have 1 hour and 4 hours tickets available. I also offer project pricing. My one hour ticket is best for a consult to talk and discuss options or remote in and get started on repairing your issues. I can also remote in and get going and show you things and offer ideas. A 4-hour ticket is for those that want time tracked and can use the ticket in smaller amounts of time. I do not offer contracts.
How it works
Create a list of issues you need resolved. Consider the future of your business when you work on this list. Many companies are using older on-premise servers and want to move to the cloud. Some businesses want to sync all their data to many devices and their phones/iPads. The more information you can give me, the better our first consult will be. Usually in a consult I listen to your issues you are having but think outside the box for you and ask more questions to get a better idea of the issues you’re having.
What to expect
I work as fast as you want to work. Usually clients want immediate issues resolved but that could be a band-aid. I’m good with doing whatever you and your team is comfortable with. You will never be oversold or pushed to do anything. Sometimes band-aids to issues are better fixed by moving to another program and not trying to fix old software.
Projects that clients call for the most
More about Exchange
In all my years of supporting Microsoft Exchange and Office 365, I have been through all the bumps and problems you will encounter. My job is help your company transition as seamless as possible. I can help with creating a game plan prior and working in small bites to make sure everything is covered. From purchasing the right Office 365 products, installing the software, migrating your email to Exchange, migrating your on-premise server data to SharePoint and training is everything I can help with. I have partners who can help with the migration and more advanced Office 365 needs.
I have done over 1000 migrations in the last 10+ years from pop/IMAP email accounts to Microsoft Exchange or Outlook.com. I know all the problems that can happen and know how to prevent them or manage them after. Managing expectations and the technical glitches that may arise is very important when transitioning to new systems
Why hire me?
“I believe in doing what you do best and delegating everything else. That only works if you get the right people in place. Lisa is that person.” –Abe Tatosian, AirTime Media
“I only wish I’d reached out to Lisa years earlier—she’s incredible, and fun to work with, too!” –Barbara Oakley, Professor of Engineering and New York Times best-selling author
“My entire career has been tech-heavy and I have worked with a lot of IT people. Lisa is among the best. She has my highest recommendation!” –Ruth Danielson, Mulberry Street Market Intel
“Lisa is an asset worth investing in. She worked quickly, was very professional, always on time & her vast knowledge of computers was very impressive.” –Michael Fischbach, Dover Insurance
Read more about Lisa and her professional history!
View client testimonials here!
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
If you are an IT Professional and are looking for coaching, I am glad to help! Contact me for information on my Office 365 coaching packages.
Looking for an experienced technician? I have over 17 years of working with Microsoft Outlook and since 2010 have been migrating clients email from pop/IMAP to Exchange. Over the years, I have worked on making my migration processes better by documenting issues from the past. While no migration is 100% seamless, I learn from issues and update my notes and surveys. Technology can change very fast and having a technician who is up to date on these issues is the value you get with working with a small company. As well, I’m the only technician so the call back times during migrations are immediate. If your company uses 3rd party apps such as Gmail calendar syncing, iCloud or other programs, I am familiar with most of those and know how to export data correctly.
If you are an IT Professional and are looking for coaching, I am glad to help! Contact me for information on my Office 365 coaching packages.
Looking for an experienced technician? I have over 17 years of working with Microsoft Outlook and since 2010 have been migrating clients email from pop/IMAP to Exchange. Over the years, I have worked on making my migration processes better by documenting issues from the past. While no migration is 100% seamless, I learn from issues and update my notes and surveys. Technology can change very fast and having a technician who is up to date on these issues is the value you get with working with a small company. As well, I’m the only technician so the call back times during migrations are immediate. If your company uses 3rd party apps such as Gmail calendar syncing, iCloud or other programs, I am familiar with most of those and know how to export data correctly.
