Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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iCloud for windows did not install properly

| April 7, 2022

iCloud for windows did not install properly, to repair it, you need to go to Apps and features, select iCloud Outlook from the app list and click modify.

 


If you find yourself not being able to fix this using the above instructions, here is how I fixed it.

Update Dec 14, 2022

If you are using IMAP for Outlook, you will need to create a PST and make that default before doing this. If you don’t know how to do this, I can help. Please schedule time on my calendar. You might have some data in the (This Computer Only) calendar that should be backed up before you do this action.

  • I remove all iCloud apps (iCloud and iCloud Outlook) downloaded in the apps and features, then from the control panel.
  • Install fresh from Apple’s page https://support.apple.com/en-us/HT204283
  • Find the link with the arrow (see image) download directly.

 

I hope this helps, if you need my assistance you can book an appt online.

 

Microsoft 365 Admin Portal Workshop

| March 22, 2022

If you are a small business owner and setup and administrate your own Microsoft 365 account, this workshop is for you. We are offering it free for all attendees as we feel this is the first step to knowing and understanding your 365 accounts. In time, we hope you call on us to help you support your issues when you have questions or need help.

As this is a workshop style learning session, you can have your own 365 admin logged in on one screen and watch us on the other screen. We will go slow enough for you to follow along. The session should be around 40 min and we are allowing questions and answers as time permits.

Covered in this session: 

  • Basic Intro to Office 365
  • Personal vs Business, how to determine if you have both accounts and the differences
  • How to log into your 365 Admin portal
  • Overview of the various components (SharePoint, Exchange, Teams One Drive, bookings and etc.)
  • A tour of the admin portal
  • How to add mailboxes/add/modify a user/delete accounts
  • How to add/modify a group/shared mailbox
  • Overview of admin roles and permissions
  • How to reset passwords
  • How to review your licenses and partners (direct, CSP)
  • Get support from Microsoft or your partner
  • How to setup company branding (Your logo shows up on the login page)

Coming up paid workshops: Sign up for my newsletter to be alerted of upcoming workshops https://callthatgirl.biz/keep-up-with-call-that-girl/

  • Exchange administration and Security for your email and 365 accounts
  • Azure AD Basics

 

How to setup POP with Outlook on Windows 11

| March 18, 2022

How to setup POP with Outlook on Windows 11

There are two ways to setup Outlook with Windows 11.

1.) While Outlook launches

  • When you first launch Outlook, it will prompt you to log in.
  • You want to check the box to manually setup.
  • Then add in all of your POP account information and find your PST file you want the email delivered into.

2.) Through the mail app in control panel

  • Do not launch Outlook first.
  • Go to the control panel and find the mail icon.
  • Click on it and select “show profiles” and then click “Add” and name your profile.
  • Outlook is the default name but you can name it anything you like. I like to name it by the year “2022”.
  • Then an add account box will pop up. Select “Manual setup or additional server types”.
  • Select Pop. Hit Next.
  • Now you can type in all your information
  • Change the deliver to new message to area to the location of your PST file. Be sure it’s not in OneDrive first, this is a dangerous location for your PST as OneDrive is constantly synchronizing.
  • Select “More settings” and click on the “Outgoing Server” tab and check the box “My outgoing server (SMTP) requires authentication.
  • Click on the advanced tab and put in the port numbers from your email server. Most common is 995 SSL with 465 SSL
  • Hit Ok, and then test to see if you set it up correctly. If 2 green checks pop up, then you’re all set.

If you need my help with configuration, please leave me a message below or schedule an appt.

If this post was helpful, please leave a comment below and I will approve it, it will not show your email address.

 

 

 

 

 

Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.

How to setup Outlook on Windows 11

| March 11, 2022

How to setup Outlook on Windows 11

Troubleshooting tips are at the bottom of this page.

When you first setup Outlook on your new Windows 11 computer, it will ask you sign into an account.

  • If you have the correct password, all your emails will setup with Exchange or IMAP. I recommend setting up your Exchange account first so it sets up the calendar and contacts nicely without the IMAP’s (This Computer Only) option
  • If you use Google and a paid business account, you will want to install the Google Outlook connector first. You can download that here https://tools.google.com/dlpage/gssmo
  • If you prefer POP setup and use a PST file, be sure the PST file is not in OneDrive, move it to your documents folder directly.

Outlook’s account setup pretty much have stayed the same through all the versions with some feature changes. There are many things you need to know though about Windows 11.

1.) Any PST that you actively use should not be stored in OneDrive. You will want to move them to the documents folder like this C:\Users\Your Profile\Documents\Outlook Files. OneDrive is a synchronizing program and PST do not work well in any online sync programs (including Dropbox, Teams, SharePoint, Box). You can read my blog about PST in OneDrive here https://callthatgirl.biz/outlook-pst-files-stored-in-onedrive-or-sharepoint

2.) Be sure to add your backup programs to add these PST files.

TIP: Carbonite by default will backup a PST file if in the windows local documents, by default OneDrive is not in Carbonite’s backup unless you download a local copy and add those folders to Carbonite.

Troubleshooting tips

  • When you are setting up your Windows 11 computer, the start up wizard asks you to log into a Microsoft account or create a new account. If you logged in or created an account with one of your Microsoft Exchange email accounts, you probably created a personal Microsoft account. So when you log in to office.com, you will see “work or school” and “personal”. You can test this by going to www.office.com/myaccount. If you get a prompt for a password, then you do have a personal Microsoft account as well as a Microsoft Exchange account and possibly a Microsoft 365 business account. Confused yet? This is just the start for you if you have two or more accounts with the same email.
    • Problems you may encounter, you cannot setup Outlook as the system is confused by the many accounts.
    • Your new Windows 11 computer will have a personal OneDrive now by default for your desktop and documents. This might be confusing later if you have a business OneDrive account. And if so, reconfiguring this situation can be somewhat tedious to get accomplished, but it can be done. I can help or your local computer repair shop should be able to assist. You can schedule time on my calendar below if you want my help.
  • iCloud is a best effort download now for all versions of Windows. I have found it to be very unreliable and difficult to install and troubleshoot. I typically recommend to clients that moving to an Exchange server is a better solution. Using Outlook.com is a great option for home/residential.
  • If you find yourself with a personal Microsoft and business Microsoft account, the best way to disconnect them is to log into your personal account and click on “Your Info” at the top www.office.com/myaccount
    • In that area, you will see your business email listed and hit “manage” then you can create a new Microsoft account and disconnect the business email. You should not lose your information in the OneDrive, but I recommend always backing it up and getting it off the personal OneDrive.
  • You can also log out of Windows 11 by searching the settings. Here are instructions off the Microsoft site
    • To sign out of Windows 11, select Start. Select the Accounts icon (or picture), then select Sign out. To sign out of Windows 10, select Start , then on the left side of the Start Menu, choose the Accounts icon (or picture), and then select Sign out.
  • Exchange not connecting to Outlook in Windows 11 tips, here is an old blog post I created that has some registry bypass options that might help https://callthatgirl.biz/office-365-exchange-will-not-setup-in-outlook-2016
  • Finally, a blog I created in Jan that might help https://callthatgirl.biz/microsoft-outlook-cant-add-an-account-in-windows-11

If you need my help, please leave a message below or schedule an appt.

If this post was helpful, please leave a comment below and I will approve it, it will not show your email address.

 

 

Easy Instructions for Windows and Office Updates

| March 8, 2022

Updates

If you notice your Outlook and Office programs are acting up, slow or something isn’t working, you can do these steps. Instructions are below on how to do your own updates. If your issues continue, then you can schedule time with me to look at other repairs needed.

  1. Restart your computer
  2. Update Office
  3. Update your Windows

How to update Office

  1. Close all applications as you will be required to do so if you have updates to do
  2. Go to “File” in the upper left corner of Word
  3. Go to “Account”
  4. Click on “Update Options” and then select update

How to update Windows

  1. In the search box, type in “Updates”
  2. Click on “Check for updates”
  3. Click on “check for updates” again
  4. If you see a feature update below this area, download and install.
  5. These are feature updates and often fix buggy Office and Outlook problems.

How to log into home 365 accounts and business 365 accounts

  • Personal Microsoft 365 Family accounts www.office.com/myaccounts
  • Business Microsoft 365 account www.office.com
    • If offered a choice of Work or School at the top and Personal underneath, select “Work or School”
    • This is also an easy indicator that you have two Microsoft accounts with the same email.

 

Remote Server returned ‘550 5.7.708 Service unavailable

| March 5, 2022

Remote Server returned ‘550 5.7.708 Service unavailable

Delivery has failed to these recipients or groups:

Your message wasn’t delivered because the recipient’s email provider rejected it.

Diagnostic information for administrators:

I was helping a client with a new 365 Exchange mailbox setup and the email would not deliver. All the DNS records were correct so it was driving me mad trying to figure out what was wrong. I got the error when sending from online or on in Outlook desktop. I logged into their account on browser on my pc and it sent just fine. Culprit had to be Norton. I disabled Norton and both online and Outlook delivered the email just fine.

So that was that, Norton was removed and client was disappointed and happy at the same time. Googling this error didn’t help, so that’s why I posted this. Might help you.

 

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