Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
If you’ve been using Outlook for years and suddenly find yourself dealing with giant PST files, missing email, slow Outlook performance, archive confusion, or a messy migration to Microsoft 365, you’re not alone.
I’ve spent decades helping businesses and everyday users untangle complicated Outlook environments, recover damaged PST files, clean up years of email chaos, and transition safely into modern Microsoft 365 systems. From Outlook 2010 archives to New Outlook migrations, I specialize in solving the real-world Outlook problems most technicians avoid. Whether your Outlook is freezing, your PST file is corrupted, your search stopped working, or you simply have years of email scattered across multiple computers and archive files, I help clients simplify, recover, organize, and move forward without losing critical data.
Feel free to contact me using the form below if you need expert help. Take note that Outlook 2010 and PST files are sometimes corrupted if you try to open in newer versions of Outlook. I can help reconstruct them and repair, this does take time. I only bill for my time helping.
Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add to favorites” and this will pin them at the top of your folders.
I hope this helps!
Lisa
Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add to favorites” and this will pin them at the top of your folders.
I hope this helps!
Lisa
The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get email deliverying as it should, you need to add an SPF record to your DNS so you can have authority to email Google.
DNS records are simple to update but you can mess them up and then you have no email delivery. This is what I added to the clients SPF record. I would always copy what you have now before deleting or editing! This record covers; GoDaddy (secureserver), Microsoft Exchange, Google and Proof Point. You can also add in other SPF records if you’re using an email marketing or other accounts that deliver email for your 365 account.
If you feel uncomfortable updating these records or need my help, please use the form below or email lisa@callthatgirl.biz or call 612-865-4475
v=spf1 include:secureserver.net include:spf.protection.outlook.com include:_spf.google.com include:_spf-us.ppe-hosted.com Example of full message received below:
PPE Hosted tried to deliver your email message,
but was unable to do so for reasons outside our control.
We recommend contacting the person or service responsible for
looking after the recipient domain’s email server directly.
The last error message we have available from the recipient’s
server is included right below, along with an extract of your
email:
<xxxxx@gmail.com>: host gmail-smtp-in.l.google.com[IP] said:
IP The MAIL FROM domain [domain removed for privacy] has an SPF record with
a IP hard fail policy (-all) but it fails to pass SPF checks with
the ip: IP [removed]. To best protect our users from spam
and phishing, IP the message has been blocked. For instructions on
setting up IP authentication, go to IP
https://support.google.com/mail/answer/81126#authentication
The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get email deliverying as it should, you need to add an SPF record to your DNS so you can have authority to email Google.
DNS records are simple to update but you can mess them up and then you have no email delivery. This is what I added to the clients SPF record. I would always copy what you have now before deleting or editing! This record covers; GoDaddy (secureserver), Microsoft Exchange, Google and Proof Point. You can also add in other SPF records if you’re using an email marketing or other accounts that deliver email for your 365 account.
If you feel uncomfortable updating these records or need my help, please use the form below or email lisa@callthatgirl.biz or call 612-865-4475
v=spf1 include:secureserver.net include:spf.protection.outlook.com include:_spf.google.com include:_spf-us.ppe-hosted.com Example of full message received below:
PPE Hosted tried to deliver your email message,
but was unable to do so for reasons outside our control.
We recommend contacting the person or service responsible for
looking after the recipient domain’s email server directly.
The last error message we have available from the recipient’s
server is included right below, along with an extract of your
email:
<xxxxx@gmail.com>: host gmail-smtp-in.l.google.com[IP] said:
IP The MAIL FROM domain [domain removed for privacy] has an SPF record with
a IP hard fail policy (-all) but it fails to pass SPF checks with
the ip: IP [removed]. To best protect our users from spam
and phishing, IP the message has been blocked. For instructions on
setting up IP authentication, go to IP
https://support.google.com/mail/answer/81126#authentication
This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder.
Usually I back up any file I delete but this one is not really a data file that works with the OST, when you set up new Outlook profile it just makes it. And this can get snagged up I believe. If you delete it, then try reopening Outlook it might work. If not make a new profile (don’t delete the old one), set Outlook to open new profile. See if it performs better.
I also had to run 365 updates on my last client to get it working.
If not, then you might have other issues such as a VPN problem, Antivirus or Firewall.
If you need help, please use the form below.
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