RSSCategory: New Outlook

How to change the order of accounts in New Outlook

| October 27, 2025

How to change the order of accounts in New Outlook

 

 

 

 

 

 

 

Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them.

Now you can go to the settings in New Outlook, then hit “Accounts” and then click on the “Manage” button. Once you click on that, you can see the option to “Set as primary account” and this will put your favorite on the top. If the order still doesn’t sit right, then remove all the accounts and add back in order you prefer.

Just little tip for you all! If you need help with New Outlook, set up or configuring from Outlook Classic, use the form below.

 

 

 

 

 

 

New Outlook Error This message could not be sent

| October 4, 2025

This message could not be sent

Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

Your message did not reach some or all of the intended recipients.

Too long/didn’t read: The above content is all with this error: The account for Microsoft needs to be upgraded to get more space, the $99 plan will do it. 

Storytime: This was in an email from a client who got a bounce back email from Microsoft, using Outlook.com in her Outlook Classic desktop application. Here is what happened and how I fixed it.

Client has just setup Outlook.com. I had migrated all her email to this account from her comcast.net account. All was good until her computer rebooted and Outlook Classic was not pinned on the task bar anymore and New Outlook replaced it. She tried to open New Outlook and it would not set up her Outlook.com account. She called me back and I got her Outlook Classic back up and running but this error still showed up when I tried to send a test message. I logged in online to her outlook.com account and found this error “Your account has been locked“.

 

I have seen this error before with new Outlook.com accounts, so it was not new to me. Outlook.com will do this on occasion. I got her unlocked and logged back into her online account. Then we found out her account was out of space and needed a personal Microsoft 365 subscription to get more space. After she paid that, it took about 20 min or so and her email was back up and running and we could launch New Outlook just fine.

So she had a two problems actually. If you are having issues, please send me a message using the form below or schedule an appointment.

 

New Outlook Error: Microsoft.Exchange.Data.Storage.QuotaExceededException

| October 4, 2025

Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

Your message did not reach some or all of the intended recipients.

Too long/didn’t read: The above content is all with this error: The account for Microsoft needs to be upgraded to get more space, the $99 plan will do it. 

Storytime: This was in an email from a client who got a bounce back email from Microsoft, using Outlook.com in her Outlook Classic desktop application. Here is what happened and how I fixed it.

Client has just setup Outlook.com. I had migrated all her email to this account from her comcast.net account. All was good until her computer rebooted and Outlook Classic was not pinned on the task bar anymore and New Outlook replaced it. She tried to open New Outlook and it would not set up her Outlook.com account. She called me back and I got her Outlook Classic back up and running but this error still showed up when I tried to send a test message. I logged in online to her outlook.com account and found this error “Your account has been locked“.

 

I have seen this error before with new Outlook.com accounts, so it was not new to me. Outlook.com will do this on occasion. I got her unlocked and logged back into her online account. Then we found out her account was out of space and needed a personal Microsoft 365 subscription to get more space. After she paid that, it took about 20 min or so and her email was back up and running and we could launch New Outlook just fine.

So she had a two problems actually. If you are having issues, please send me a message using the form below or schedule an appointment.

 

New Outlook Accounts are grayed out cannot remove

| September 12, 2025

New Outlook Accounts are grayed out cannot remove

Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution.

Here is what I did, should work for you:

  • I tried to remove the account, it was gray also, could not remove.
  • My next step was to set up Outlook Classic, and added only one account.
  • Then I hit the blue toggle at the top right to switch back to New Outlook.
  • Launched New Outlook, then the email downloaded and I could remove accounts again, but I didn’t need to, they worked out.

Fun trick huh?

This is one of many New Outlook errors coming, if you need my help, please fill out the form below. Also check out my Patreon to read my “New Outlook Book”

https://www.patreon.com/c/NewOutlookForTechnicians/