Category: New OutlookThis is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would not set up due to “no license available” error. Unfortunately I didn’t get the exact error screenshotted but it was similar to what I just stated.
He was using Microsoft 2016, which only comes with the Outlook Classic. And the product is a download, installed on the computer. So for him to add that 365 account, he would need to subscribe to 365 apparently.
He did not want to do that as he had software that would not work with 365, so we set up Outlook Classic.
If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>
or click here https://callthatgirl.biz/new-outlook-resource-guide
I’m keeping up with all the technicial details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!
If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.
I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook.
I launched Outlook Classic, pinnned to his task bar. Set all defaults to New Outlook and since his email is IMAP, both versions will sync his email. Now he can still send using Outlook Classic and the email will show up in New Outlook. This is the best solution for him as Access and New Outlook might not ever talk due to some VBA requirements. I did research a bit and saw it online after I offered this.
If you need help with this issue, use the form below to get in contact.
Question that live rent free in my head 😂
Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use new 365 so I can search all my data for a research project” and I had no idea how this was going to go. When I remoted in, I saw 23 PST and added his license to New Outlook and off we went! I got 21 added in fine, but New Outlook was cranky after that. So for now, we are letting it rest for a day or so, he will do some testing and then we add in 16 more! I’ll update with results.
If you need my help with New Outlook or PST repair, feel free to reach out using the form below.
I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right and manage the DNS there. I hope this helps you!
https://manage.wix.com/account/domains
I help client migrate their email to Microsoft Exchange or help new companies set up their Microsoft 365 tenant and email. If you need my help, feel free to reach out.
lisa@callthatgirl.biz or call 612-865-4475
This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be viewed everywhere.
Not a favorite solution for hard core Outlook Classic desktop lovers, but moving to New Outlook works and my client was good with that switch. It’s not easy to tell a client (or you if you are reading this) that the sync software is not fixable. I have tried to get them working again with many clients and from what I know as of Jan 17, 2026, it’s not fixable quite yet.
If you need my help, please use the form below. Moving to New Outlook should be simple but some folks need some data set up or migrated.
