Category: New OutlookOof this is not fun to deal with folks. If you are being prompted on your computer to put in a code on your MFA app on your phone to login and it’s not working, it’s probably due to a few reasons:
My advice: Don’t start by deleting the app or removing the account. First, check whether you have another sign-in method available. If you’re locked out of a work account, your Microsoft 365 administrator may need to reset your MFA registration so you can set it up again.
My other advice: Call Microsoft and ask for the data protection team. They can authenticate your account and then reset your MFA so you can set it up again and log into your online account.
There might be more reasons, but this is what I came up with today. If you need my help, use the form below. I don’t have any shortcut methods to calling Microsoft unfortunately but sometimes I can help with the steps above or helping you get more secured after Microsoft helps. A few training tips will help you in the future.
Quick answer: New Outlook isn’t 100% ready for contact management in my opinion for some email accounts. Microsoft Exchange seems to work the best, but Microsoft also built New Outlook. Gmail is problematic in my opinion, mostly due to their servers and how they are meant to work with the browser and phones, not Outlook. Microsoft has fields and settings that Gmail might not ever match up with. Yahoo/AOL/Verizon might synch with the phone but you should test it first. IMAP email accounts from providers such as BlueHost, Web.com, Network Solutions, Hostgator will never sync contacts from any version of Outlook ot the webmail or phone.
Some major problems I see (typical for Gmail users)
There might be more reasons, but this is what I came up with today. Migrating back to Microsoft Exchange or leaving your IMAP will for sure give you better results. If you need my help, use the form below
OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from a client who had an update from Windows that corrupted all her notebook and sections, and she had a lot of them.
She did have a collection of her notebooks that were in a “misplaced sections” and that data was fine. Any other recoveries just created empty sections. There was also a little ^ in the name of each section (these are bad and data can’t be added/saved or edited from what we found)
Before ever doing any repair work, be sure you have a backup
So I tried this and it worked. Took a while to figure out, so don’t expect this to be a quick repair:
Simple instructions:
I created a new notebook on a new account (I used a completely different 365 account)
Added the misplaced section
Exported to a new section with a new name.
Then I copied it to the new notebook. I see it in the new account desktop and cloud
If you need my help, please call 612-865-4475 or email lisa@callthatgirl.biz or fill out the form below
Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! Below are some of my examples I help clients with. I also added some more questions that ChatGPT came up with, mine are at the top. If you want me to help figure out your email accounts situation, you can book a 10-min consultation using this link,
1.) Windows login/this is required now, so that email you signed in with into your computer, runs your OneDrive too on that computer. Unless someone else is managing your computer, you are it! The IT manager of your computer now. Also be well aware, you can have many different accounts with OneDrive on your computer, including a business account with the same name.
2.) Your Office 365 personal or business subscription. Yep, you can also have an office account with this same email but some of my clients, have a different email managing that subscription. Very common in the world of confusing Microsoft accounts.
3.) Ever see a long named email like this in your account? OEEO3423323@outlook.com? Well that is in fact an old email account you used to have that is now broken due to the server crash in 2017. That’s when Microsoft changed everyone’s Hotmail to Exchange and so many accounts broke. Some folks are still using that account to pay for their subscription and they might be using their business email to login.
4.) Business 365 accounts and home personal 365 accounts can have the same email, this is most common. It can get confusing, so typically when I help clients I help them understand what does what and how to verify on their own next time they have a question.
Yes, you probably do—or at least there is a good chance you have more Microsoft subscriptions and accounts than you realize.
I would guess that 90% of the clients who call me to fix their Outlook or Microsoft 365 problems are using a personal computer they purchased themselves. At some point, they logged into that computer with a personal Microsoft account, added their business email, purchased Microsoft Office, signed up for OneDrive, or subscribed to Microsoft 365 Business.
Then the confusion begins.
You may have Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Business, an Exchange email account, and possibly another Office license purchased through a computer store, GoDaddy, or another provider.
Some clients are paying Microsoft more than once every month and have no idea what each charge covers.
Here are some of the issues I regularly find:
Microsoft uses several types of accounts, subscriptions, licenses, and services that may all appear to be connected.
Your Windows login may use one Microsoft account. Your Office programs may be licensed through another account. Outlook may connect to a Microsoft 365 business mailbox, while OneDrive is syncing through a personal account.
Everything may seem fine until you purchase a new computer, change a password, receive a renewal notice, add an employee, lose access to an account, or Microsoft asks you to verify your identity.
That is usually when people discover they don’t actually know which Microsoft account owns what.
Microsoft 365 Personal and Family subscriptions are designed for individuals and households. They usually include programs such as Outlook, Word, Excel, PowerPoint, and personal OneDrive storage.
Microsoft 365 Business subscriptions may include the Office programs, business email through Exchange, business OneDrive, SharePoint, Teams, security tools, and access to the Microsoft 365 Admin Center.
You may need both a personal and business account—but you may not need to pay for both subscriptions.
It depends on how your computer, email, Office programs, and files are configured.
Please don’t start canceling subscriptions just because you see more than one Microsoft charge.
One subscription may be licensing your Office programs. Another may be hosting your business email. Another may contain important files stored in OneDrive.
Canceling the wrong subscription could affect Outlook, Word, Excel, email access, cloud storage, or business data.
The safest approach is to identify every Microsoft account and subscription first.
When I help a client untangle this, I create a notepad on the computer and document everything we find, including:
Once we understand what everything does, we can determine which subscriptions are necessary, which may be duplicates, and whether anything should be changed or canceled.
If you’re paying for multiple Microsoft 365 subscriptions and aren’t sure what you need, I can help you sort it out.
I have helped clients for years untangle Microsoft accounts, Outlook profiles, Office licenses, OneDrive, business email, subscriptions, billing, and Microsoft 365 administration.
We can review everything together remotely, document what you have, and create a clear plan before making changes.
It is much easier—and safer—to understand your Microsoft setup before canceling anything.
Contact Lisa Hendrickson at Call That Girl for remote Microsoft Outlook and Microsoft 365 help.
Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably has a 365 Exchange mailbox using that same email), and then comes trouble. The trouble is figuring out what is what. It can be a bit confusing to figure out. I have helped clients for years, though, untangle these issues, so my information is at the top of the post here. Then I asked ChatGPT to help me formulate some answers you might be searching for.
How I help is to create a Notepad document on your computer, write out all the notes, and help you square up your licenses, Windows logins, OneDrive, subscriptions (often paying for the same product twice), support options (why business is better than personal), and whatever other questions you have.
AI doesn’t always give you the answer you need even with many prompts, so this is where I come in to help. You can book a 10-min consulation using this link, or read more below to self help.
My answers first based on the calls I have helped clients with:
One of the most confusing parts of Microsoft 365 is that the same email address may sometimes appear to be associated with both a personal Microsoft account and a work or school account.
These accounts are separate—even if the email addresses look identical.
A personal Microsoft 365 subscription may provide access to desktop Office applications and personal OneDrive storage. A Microsoft 365 business subscription may include business email, applications, cloud storage, Teams, security features, or administrative services.
This is why Microsoft may ask:
“Which account do you want to use?”
Choosing the wrong account can make it appear that your subscription, email, files, or Office license is missing.
This is one of the most important questions to answer before canceling anything.
Your Outlook program and your actual email service are not necessarily the same thing.
Microsoft Outlook is the application you use to view and manage email. Your mailbox may be hosted through Microsoft 365 Business, Outlook.com, Gmail, GoDaddy, another email provider, or a private company server.
Canceling an Office application subscription may remove your right to use the desktop Outlook program. Canceling the Microsoft 365 business service hosting your mailbox could affect the email account itself.
Those are very different consequences.
Before canceling anything, identify:
Take screenshots or save copies of the subscription details before making changes.
OneDrive can make subscription cleanup more complicated.
You may have:
Before canceling a subscription, confirm where your important files are stored and whether they are completely downloaded to your computer.
Do not assume that seeing a file in File Explorer means a full copy is stored locally. Some OneDrive files may be represented by cloud-based placeholders until they are opened or downloaded.
Possibly—but don’t cancel it just because two Microsoft charges appear on your statement.
First determine what each subscription does.
One might provide your Office desktop applications, while another hosts your business email. One might belong to you personally, while another supports multiple employees or family members.
A subscription that looks unnecessary could still contain important files, support an active email address, or provide licensing for another computer.
You may have an unnecessary or duplicate subscription if:
However, every Microsoft setup is different. What appears to be a duplicate may have an important purpose.
AI can explain the differences between Microsoft 365 plans, but it cannot automatically see how your computer, Outlook profiles, email hosting, OneDrive folders, and Microsoft accounts are configured.
If you ask AI which subscription to cancel without providing complete and accurate information, it may give you a reasonable-sounding answer that does not apply to your setup.
Canceling first and investigating later can lead to:
Use AI to help you create a checklist and understand terminology—not to blindly decide which live subscription should be removed.
You can use the following prompt to begin organizing what you have:
“I have multiple Microsoft 365 subscriptions and want to understand what each one may provide. I will list the exact subscription names, the email address associated with each account, the renewal price, where I purchased it, and whether I use Outlook, OneDrive, Teams, or business email. Create a comparison table and a list of questions I should answer before canceling anything. Do not recommend canceling a subscription until its purpose, stored data, email services, and users have been verified.”
For privacy, do not enter your passwords, recovery codes, payment information, or other sensitive account details into an AI prompt.
If you have multiple Microsoft subscriptions and don’t know which ones you actually need, I can help you review them.
I’ll help identify which Microsoft accounts and subscriptions you have, what they appear to control, whether anything may be duplicated, and what needs to be protected before you make changes.
Do not cancel a Microsoft 365 subscription until you understand what is connected to it.
Contact Call That Girl for professional Microsoft 365, Outlook, account, subscription, and OneDrive assistance.
I took a call today from a client who loves New Outlook but it would not launch at all. I checked for the usual suspects like AV/VPN and those weren’t the issue.
I decided to dig deeper and when into the program files and found a small file that looked suspicious to me, not sure if it was the file or not that was not working. The file was “olk-launchevent-host.win32.bundle” and then I searched for that and found the fix below that did launch New Outlook again. I hope this works for you. If not, reach out using the form below and I’ll see if I can help.
olk-launchevent-host component in the New Outlook/Office architecture fails to launch due to local state corruption, bad authentication cache tokens, or a blocked background JavaScript resource. [1, 2]olk.exe --clearLocalState and press Enter to clear the app state.