RSSCategory: Outlook Support

Outlook Training for Technicians

| December 24, 2016 | 0 Comments

Video Learning Series Training by a Microsoft Outlook Expert

 Check out this quick video and then read more below

 

 what-you-get

Video 1 – Why Outlook is so popular, learning lessons, Outlook versions and Office 365 Home, installing, & troubleshooting
Video 2 – Set up new email accounts (pop/IMAP, Exchange, MAPI and EAS) , file types and platforms, PST and OST files,
Video 3 – Common calls I get, PST and OST repairs, fine tuning, pre-booking information and pre-work spot check
Video 4 – More Troubleshooting, Things to never go, safe-mode, repairing and reinstalling tips
Video 5 – Backup solutions, data transfers and recovery
Video 6 – IMAP and Gmail/Google Apps
Video 7 – Calendars, Contacts, Tasks and Reminders
Private Facebook Group Access – To discuss Outlook and Office 365 Troubleshooting.

 

what-techs-think

  • Who pays for training these days – When you can Google everything now? Googling for answers can be exhausting if there are no errors to work of of. Learning Outlook better to fix the insides and outsides is what I offer in the training videos.
  • Training is time consuming – and always during billable work hours. Recorded video training is the best way for technicians to learn at their own pace and in their downtime, not taking away from billable hours. Learn at your own pace!
  • We are a Google Shop – Learning Outlook doesn’t help us, we know enough, we get by. But what about new clients who are an Outlook company and are not on Exchange, do you know enough to support them?
  • I hate Outlook – I hear you, it’s how I feel about hardware. I don’t like it, so I never enjoyed having to work on hardware when I had stores or went onsite. But I do know the components of a computer and what I’m comfortable assisting with.
  • We don’t get enough calls for Outlook – because you don’t have it on your services list on your website or market it.  See below.

what-techs-should-think

  • Lost billable time– How many jobs took you many hours or days to figure out that were not billable because you didn’t know what you were doing? How did that job end up?
  • Deer in the headlights panic – Do you feel that way every time an Outlook job comes your way and  hope it’s an easy fix?
  • Group support – Wouldn’t it be great to have a group of other technicians to talk to for help when you have you done everything you know of? Or just starting a job you are very unfamiliar with?
  • Outlook is your clients business life – Learn more about how your clients treat Outlook. It’s not just a program to them, to some it’s every bit of their business and personal life. They manage many email accounts, calendars, contacts, notes and tasks. The more familiar you are, the more comfortable your clients will feel.
  • Frustrated – Think of the last time you had a difficult Outlook job and really was irritated, worse…how did your clients feel about it?

bigpayoff

  • Pays for itself – Consider this course the same price as one hour or so of your hourly billable rates.
  • Unlimited video view time – Take notes and come back and practice. Sections outlined for quick reference. Notes under each video.
  • Worth one tip – Just learning one tip can save you hours of researching online. You will learn more than one though, all during my courses I had many unscripted stories and tips that I share from my past experiences
  • Real-time help – Facebook Group for when you need troubleshooting and a bit of help
  • Raise your rates – You may also be able to raise your Outlook rates as its specialty work if your competitors don’t offer Outlook support. Check out your competitors websites, see who offers Outlook help on their service menus. You would be surprised how many companies do not list Outlook.
  • Marketing advantage – Once you are more confident, you can add Outlook support to your newsletter marketing, website and other ads or blogs.  and add “Outlook Support” to your website.
  • Have a competitive edge – Not many tech support companies offer Outlook support so when clients are looking at services pages of your company and your competition, this could put you above the competition.
  • Feel comfortable and safe – Learn in my videos how to back up before you do any work, that is the way to feel comfortable and safe going into surgery level work, that’s what I do every job if I feel it’s necessary.

 what-techs-say

“ In Lisa’s new Outlook troubleshooting series, she shares her expertise which she has learned over the past 20 years in the IT industry. She will guide you through the process of fixing Outlook problems most technicians would throw in the towel on. The series will make you more productive and save you tons of time troubleshooting and fixing the problems, so the client can get back to work and increasing your Outlook expertise and company’s profitability.

This is one of the best training sessions I have attended over my IT career and you will be amazed how little you really knew previously about the nuances of Outlook and Exchange. Along with the basic Outlook training series the troubleshooting series will give your technicians the one-two punch to create new business relationships because they will know they can fix the Outlook problems the right way the first time! Thanks to Lisa for sharing her knowledge with the IT community!”

Charles Perry
Owner Technician/PC  Tech to Go

 

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Lisa “Call That Girl” Hendrickson, Outlook Expert

About your trainer

I don’t treat Outlook like a program, but more like an extension of my clients personal and business lives. I will teach you how to feel the same I do about this in the video and on-going support in the Facebook groups. Too many techs treat it like another regular program, but it’s far from that. If you can perfect your Outlook skills, you will be in a good place with your clients. They will come to rely on you to keep their Outlook running and keep their business running with the least amount of downtime. Sure, clients can use the webmail, but they will hate it and want you to fix it as soon as possible.

You are learning from one of the top Outlook Expert’s in the world, Me! I have over 20 years of supporting email and Outlook in corporate and small business environments.  I am a big fan of community advocacy of teaching and participating in online forums and groups. I will be in the Facebook group helping all the technicians as much as I can. I’m excited to see the other technicians jump in and help as well.

 

 

How to disable Do you want to send this message without a subject

| December 23, 2016 | 0 Comments

how-to-disable-outlook-no-subject-warning-when-sending-an-emailHow to disable do you want to send this message without a subject.

Tired of seeing this?

do-you-want-to-send-this-message-without-a-subject

 

 

 

 

 

If don’t like the warning, there is a way to remove it from Outlook. I found this fix here https://www.slipstick.com/developer/vba-disable-outlook-2010-no-subject-warning/ it worked great for me on Outlook 2013, should work for 2016. Credit given to Peter Marchert for the code.

Check out my short video on how to do it. Worked for me without an issue. If you need help, please schedule time on my calendar below. Thanks!

How to Disable Outlooks No Subject Line Warning When Sending an Email

| December 23, 2016 | 0 Comments

how-to-disable-outlook-no-subject-warning-when-sending-an-emailHow to Disable Outlooks No Subject Line Warning When Sending an Email. Tired of seeing this?

do-you-want-to-send-this-message-without-a-subject

 

 

 

 

 

If don’t like the warning, there is a way to remove it from Outlook. I found this fix here https://www.slipstick.com/developer/vba-disable-outlook-2010-no-subject-warning/ it worked great for me on Outlook 2013, should work for 2016. Credit given to Peter Marchert for the code.

Check out my short video on how to do it. Worked for me without an issue. If you need help, please schedule time on my calendar below. Thanks!

How to Setup Gmail in Outlook

| December 17, 2016 | 1 Comment

How to Setup Gmail in Outlook

Hi folks! Many people call me with questions about why their Outlook and Gmail will not setup correctly (*many errors, not sending/receiving, etc.)

 

Due to all the security breaches in the past few years, most companies offering email now have many levels of security. I mean no one wants to have a Podesta situation happen right? For you Gmail folks who are using the “Free” Gmail account, here is the basics of setting it up for Microsoft Outlook. Btw…if you are using a free gmail account for your business, you should consider moving it to the Google Apps account or move to Microsoft Exchange (better if you love Outlook!) I can help you do the switch over to Exchange and it’s easier than you think! Your business deserves to promote YOU not Gmail!

OR

 

 

Update May 23, 2017

I have written a new updated blog for those that use Gmail/IMAP and that use the calendar and contacts as well. This is all good information for you, please take a moment to read this blow. https://callthatgirl.biz/guide-to-microsoft-ost-files

1.) Log into your Gmail on the browser, be sure you have IMAP enabled. If you are syncing with your phone, you need IMAP enabled. To check this, go to the wrench in the upper right area of your screen and then go down to settings.

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2.) Now check to see that IMAP is enabled

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3.) Check your security, setup 2-step Verification if you want it. If you have this setup, you will more than likely need to have an “apps password for Outlook to setup (see more instructions below. Here is the link to setup 2-Step https://myaccount.google.com/security

 

4.) Now turn on the “access for less secure apps” https://www.google.com/settings/security/lesssecureapps

5.) Now go set a password apps. This is the generated password you will put into your Outlook password when you try to setup Outlook https://security.google.com/settings/security/apppasswords

6.) Then you can go to your Outlook and try to setup using that “app password” it should be 16 numbers. Something like this “1234-4567-3465-4566”

If these instructions do not help, you might need my help. You can schedule time on my calendar, use the form below. I will help you set it up and configure it correctly so your Gmail does not clog down your Outlook. There are many folders that Gmail has that does not need to be viewed in Outlook.

 

 

 

Office 365 Small Business Support Minneapolis Minnesota

| December 7, 2016 | 0 Comments

image_gotooffice_713x267Call That Girl offers Office 365 Small Business tech support to all of the Minneapolis and St. Paul areas.  We offer a no contract support option that is welcomed by small businesses who need Office 365 help.

What we help with the most!

  • Outlook Support

  • Microsoft Exchange Migrations from pop/IMAP/Gmail/Google Apps

  • Office 365 Consulting

  • Continued Support and administrative help

  • SharePoint and OneDrive training/support

  • Purchasing, aftercare and training

We are not located in the Minneapolis area anymore, but all Outlook and Office 365 support can be done via remote support. Please check out our testimonials if you want to read what others have said about us, we do great work! https://callthatgirl.biz/testimonials

Get on our calendar now to schedule a no cost consult and see if we are a great fit for your business.

Office 365 Small Business Denver Colorado

| December 6, 2016 | 0 Comments

image_gotooffice_713x267Call That Girl offers Office 365 Small Business tech support to all of the Denver Colorado area.  We offer a no contract support option that is welcomed by small businesses who need Office 365 help.

What we help with the most!

  • Outlook Support

  • Microsoft Exchange Migrations from pop/IMAP/Gmail/Google Apps

  • Office 365 Consulting

  • Continued Support and administrative help

  • SharePoint and OneDrive training/support

  • Purchasing, aftercare and training

We are not located in the Denver area, but all Outlook and Office 365 support can be done via remote support. Please check out our testimonials if you want to read what others have said about us, we do great work! https://callthatgirl.biz/testimonials

Get on our calendar now to schedule a no cost consult and see if we are a great fit for your business.

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