RSSCategory: Outlook Support

Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

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Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

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How to sell and support prepay tickets course

| January 11, 2017 | 0 Comments

video-learningHow to sell and support prepay tickets by Call That Girl! 

If you are a break/fix technician and give away too many free “hours” a week with non-billable calls, this course is for you! Stop feeling guilty about billing your clients for those “quick questions” that turn into an hour of Non-Billable time. Think of how many hours you give away NOW?

? What if you’re an MSP and have a hard time billing for work outside of your managed services? Prepay tickets are the answer you may be looking for.

  • Learn how to say “YES or NO” to billable work.

  • Learn how to offer a prepay ticket for those that call in often and don’t have to pay a full hour fee

  • Learn how to add a prepay ticket to your other sales

  • If you are not doing remote support, these tickets are great to offer your clients.  Get a copy of Lisa’s Guide to Remote Support with each course registration

About the course

  • This course will be trained in a live zoom webcam session. It will be recorded so those that cannot attend can watch later.

  • Questions at the end are encouraged!

  • Everyone will receive a copy of the recording for practice labs.

  • I will be talking and screen-sharing my computer screens. You can attend live and ask questions. Or you can mute the audio and video and attend without your name on the session. I will also stop the recording at the end and remove questions from the videos.

  • The video will be available shortly after to those that paid for the course.

In this one hour course you will learn

  • Why I sell prepay tickets

  • Who I sell them to

  • How long does a prepay ticket last? 

  • How do I know the right client that will buy them? 

  • How to figure out your prepay ticket cost

  • How I do the setup

  • How I track ticket and jobs

  • How many do I sell a year? 

  • How I continue to sell them to clients

  • General questions

  • What I don’t like about them

If you cannot attend the live course, you will receive a video of the course as soon as I have it completed. You will have unlimited view times of the video

After the course, you will receive a copy of the recorded video for your own viewing later

To register, click here

Payment taken by Paypal, you can pay with any credit card

You will receive an email 10 minutes before course begins that has instructions on how to join the meeting, turn off audio and camera if you don’t wish to be recorded.

Office 365 for Business

| January 6, 2017 | 0 Comments

office-365-expertCall That Girl offers Office 365 Expert Consulting and technical assistance to clients around the world. We offer fast same day service with no contracts. Our remote support tools allow us to remote into many computers to be more efficient.

Most clients call us  for the following reasons

  • Office 365 is a bit confusing and they want to talk to someone who can explain it to them and ask the right questions to make sure Office 365 is the right choice. See the “New to Office 365” section below.
  • They have already been through a migration that didn’t go well. Companies such as GoDaddy seem to have migrations that leave clients calling Microsoft to finish the job. Sometimes Microsoft cannot assist. This is where I step in and can help you resolve those last lingering issues and offer on-going support. See the “Need Office 365 Aftercare” section below.
  • They are looking for a smaller experienced company to help with their migrations and have it go as seamless as possible. With my forms and surveys, I do my best to have your migration completed in one day. I offer next day aftercare to insure everyone on the team has their special issues resolved. See the “Why Hire Lisa” section below.

If you are a IT Professional and are looking for coaching, I am glad to help! Contact me for information on my Office 365 coaching packages. 

New to Office 365? 

  • Looking for a company to help your company migrate your email, calendar and contacts to Office 365 Exchange? This is one of my favorite projects to do. I help small businesses get migrated in one day and then have an aftercare session. Training is optional but I offer that with my Outlook Training Videos, created with clients in mind.  Clients who purchase migrations services from us, every employee get a complimentary login so they can watch at their own pace.
  • Migration pricing: I have standard pricing, no hidden prices. 

Need Office 365 Aftercare? 

  • Already on using it and have a few questions? I know the answers! Most issues are leftover problems your IT company doesn’t know how to fix it and I do. 
  • Calendar and contacts a mess after a migration? I help clean it all up and help your team get organized with sharing with the team and for mobile device use.
  • What about SharePoint and OneDrive? I can help you with setting up, configuring and training. The hardest part of both of these is doing everything right the first time.
  • Phones, iPads and tablets not working right? Probably configured wrong, I will help you get everything in sync and teach you a few tricks I know to help your experience even be a better one!

Why Hire Lisa

Looking for an experienced technician? I have over 17 years of working with Microsoft Outlook and since 2010 have been migrating clients email from pop/IMAP to Exchange. Over the years, I have worked on making my migration processes better by documenting issues from the past. While no migration is 100% seamless, I learn from issues and update my notes and surveys. Technology can change very fast and having a technician who is up to date on these issues is the value you get with working with a small company. As well, I’m the only technician so the call back times during migrations are immediate. If your company uses 3rd party apps such as Gmail calendar syncing, iCloud or other programs, I am familiar with most of those and know how to export data correctly.

Tired of not being in the loop with your tech company? I also know how to manage expectations so when a technical snag arises, I communicate this with you as soon as I’m aware. My vendor AppRiver and their tech support team are top notch. They offer 24 x 7 support so if after we are done with the migration, you get continued phenomenal support with AppRiver. As well, I’m the only technician so the call back times during migrations are immediate. Finally, I am an Outlook Expert, so if Outlook is having issues during a migration, I know how to quickly resolve these issues.

To setup a consult, please use the form below. Thanks and I look forward to helping!

Microsoft Office 365 Consulting and Outlook Expert Saginaw Michigan

| January 5, 2017 | 0 Comments

If you are here looking for Microsoft Office 365 & Outlook Expert help, you came to the right place. Lisa and her team of top notch experts in all versions of Outlook and email can assist with all services, repairs and projects. We now remotely support the Saginaw Michigan area.

We offer same day appointments and no contracts

How can you get the fastest Microsoft Outlook Expert help?
Call That Girl at 612-865-4475 or schedule online here http://bit.ly/1C2IoEO

whatctgsupports

Who we help the most

  • People who are frustrated after working with Microsoft, Apple, their IT techs or Googling

  • People or Small businesses who do not have IT support

  • Other IT professionals who need help

What we help with the most

  • Fixing Outlook issues with upgrades
  • Re-configuring Outlook with multiple email accounts, calendar and contacts sync issues
  • Syncing for their phones and multiple computers
  • Companies who have gone through a Office 365 Migrations and have issues to still get resolved
  • Small businesses looking for a professional to migrate their company to Office 365
  • Other tech companies who have an issue that they cannot resolve

Why remote support and not onsite? 

Office 365 and Outlook are all cloud and software based, support does not require onsite. We get asked often about why we don’t go onsite and frankly it’s not cost effective or best use of our time either. If we have to move a lot of email or backup your data, then that is hours wasted watching that process and not able to do anything else. With remote support, we stop the clock when we are not doing work on your computer. This saves you time and money. 

What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues
  • Email recovery

Office 365

  • Migrating to Office 365 Exchange
  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365
  • Configuring Exchange, SharePoint, and OneNote
  • Moving to the cloud from POP/IMAP

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365 Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • gSyncit
  • CompanionLink
  • Outlook.com
  • Synchronize Outlook info with your smartphone via iTunes
  • iCloud and iTunes syncing problems
  • Hosted Exchange Assistance/Set up and Configuration

Training

  • By request

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations

Migrations

  • Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Apps Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

office365expert

Contact us below for any service, question, quote or migration information

 

How to Hide Gmail Imap Folders in Outlook

| December 26, 2016 | 0 Comments

How to Hide Gmail Imap Folders in Outlook

 

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