The Remote Support Guide Offers click here to buy now –> Call That Girl’s Guide to Remote Support $29

• A step by step guide to setting up your business to have a successful remote support business
• Tips and information on how to service your clients remotely
• How to increase your daily sales with new services, prepay tickets and daily monitoring plans
• Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The SEO for WordPress Guide Offers click here to buy now –>Call That Girl’s Guide to SEO for WordPress $15

• 12 page PDF, workbook style
• Learn 10 steps to do yourself with easy to follow guided steps with screenshots
• Proven tactics you can use over and over again
• The perfect workbook to do in your free time
• Learn how to track your results
• Examples of day to day blog posts to continue with after you have done the first 10 blog posts

The Manual of Operations Offers click here to buy now –> Call That Girl’s Manual of Operations $10

• 40 page document
• Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
• Standard operating procedures
• Employee conditions for employment
• Job descriptions
• Human Resources policies
• Much more…

The Social Media Guide Offers click here to buy now –> Call That Girl’s Guide to Social Media $5

• 29 page workbook style
• Great tips and tricks that I learned the hard way
• Easy to understand steps on how to push out social media messages
• Newsletters, blogging and WordPress information
• Toolkit information you will need and other things you will need to use social media
• A social media to do list
• How to do a social media blast

The Guide to Microsoft Exchange Migrations Offers click here to buy now –>Call That Girl’s Guide to Microsoft Exchange Migrations $19

• 22 page PDF
• Step by step instructions on how to do a migration without tools with screenshots
• Learning how to back up current mailboxes, calendars and contacts
• Learn how to update the DNS for migration
• Importing mail/calendars and contacts into new server
• Aftercare lists
• How to sell administrative support tickets

How to Start a Computer Repair Business Offers click here to buy now –> How to start a Computer Repair Business $10

• 48 page PDF
• Conversational Style Guide
• Tips on Starting a Computer Repair Business
• Deciding on What Type of Computer Repair Business you want to Start
• What You Need To Start Your Computer Repair Business
• Business and Legal Information for Computer Repair Businesses
• Products and Services Your Computer Repair Business Can Sell
• Tools You Need to Start Your Computer Repair Business
• Guide to Pricing Your Computer Repair Business Services
• Resources for Computer Repair and Support Businesses
• Tips on Growing your Computer Repair Business
• How to Start a Remote Support Business
• Do You Need Certifications to Start a Computer Repair Business?
• Free Marketing Advice for Computer Repair Businesses

 

 

Testimonials

Davena Stowers “Stowers Computer Services” I knew with my new shop opening I need something to help me market the new location and Google was of course my first choice. I saw Lisa’s post on Technnibble about her SEO magic tricks and that she had a new tutorial coming out, so I offered to test her theories. Lisa spent some time with me to get it setup, but once it was setup, I saw rankings in just 7 hours and a few days later, I got my first call. I’m now ranked on page 1 or page 2 of my keywords and locations, time well spent learning her tricks!

Chris Michalec, “Parkway Technology Solutions”–When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!

Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.

It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.

I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.

Richard Ashby “On Call PC Solution”–Thank you!!! I am inspired by your success. I do a lot of remote support at work (I am like an assistant with more responsibility). I have wanted to add remote services to my business model (On Call PC Solutions) but I have never got around to doing it, because I wasn’t sure exactly how to go about it. Anyway, I heard you on Podnutz and read about you on Technibble. Bryce is going remote!!! And I asked a couple of my customers what they thought about it, and they seemed to think it would be a good idea too (these are also my end users at work who I remote with anyway). I am looking forward to eating this book up and using your methods as a template. Anyway, thank you for making this material available.

Jon May, “The Laptop Medics” –“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.

Jon Campbell “Online Geek”–When I heard that Lisa had written a book on remote support, I knew that I had to have it. From the moment that I bought the book, I began to read it and was amazed at how much info was in there. I thought that I had everything in place for remote support but Lisa has shown me so much to remote support that I never even considered! From insurances, to conversation topics to software suggestions, I loved the book and I love Lisa’s passion for what she does! She is an inspiration! Thank you Lisa!!

The Remote Support Guide Offers click here to buy now –> Call That Girl’s Guide to Remote Support $29

• A step by step guide to setting up your business to have a successful remote support business
• Tips and information on how to service your clients remotely
• How to increase your daily sales with new services, prepay tickets and daily monitoring plans
• Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The SEO for WordPress Guide Offers click here to buy now –>Call That Girl’s Guide to SEO for WordPress $15

• 12 page PDF, workbook style
• Learn 10 steps to do yourself with easy to follow guided steps with screenshots
• Proven tactics you can use over and over again
• The perfect workbook to do in your free time
• Learn how to track your results
• Examples of day to day blog posts to continue with after you have done the first 10 blog posts

The Manual of Operations Offers click here to buy now –> Call That Girl’s Manual of Operations $10

• 40 page document
• Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
• Standard operating procedures
• Employee conditions for employment
• Job descriptions
• Human Resources policies
• Much more…

The Social Media Guide Offers click here to buy now –> Call That Girl’s Guide to Social Media $5

• 29 page workbook style
• Great tips and tricks that I learned the hard way
• Easy to understand steps on how to push out social media messages
• Newsletters, blogging and WordPress information
• Toolkit information you will need and other things you will need to use social media
• A social media to do list
• How to do a social media blast

The Guide to Microsoft Exchange Migrations Offers click here to buy now –>Call That Girl’s Guide to Microsoft Exchange Migrations $19

• 22 page PDF
• Step by step instructions on how to do a migration without tools with screenshots
• Learning how to back up current mailboxes, calendars and contacts
• Learn how to update the DNS for migration
• Importing mail/calendars and contacts into new server
• Aftercare lists
• How to sell administrative support tickets

How to Start a Computer Repair Business Offers click here to buy now –> How to start a Computer Repair Business $10

• 48 page PDF
• Conversational Style Guide
• Tips on Starting a Computer Repair Business
• Deciding on What Type of Computer Repair Business you want to Start
• What You Need To Start Your Computer Repair Business
• Business and Legal Information for Computer Repair Businesses
• Products and Services Your Computer Repair Business Can Sell
• Tools You Need to Start Your Computer Repair Business
• Guide to Pricing Your Computer Repair Business Services
• Resources for Computer Repair and Support Businesses
• Tips on Growing your Computer Repair Business
• How to Start a Remote Support Business
• Do You Need Certifications to Start a Computer Repair Business?
• Free Marketing Advice for Computer Repair Businesses

 

 

Testimonials

Davena Stowers “Stowers Computer Services” I knew with my new shop opening I need something to help me market the new location and Google was of course my first choice. I saw Lisa’s post on Technnibble about her SEO magic tricks and that she had a new tutorial coming out, so I offered to test her theories. Lisa spent some time with me to get it setup, but once it was setup, I saw rankings in just 7 hours and a few days later, I got my first call. I’m now ranked on page 1 or page 2 of my keywords and locations, time well spent learning her tricks!

Chris Michalec, “Parkway Technology Solutions”–When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!

Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.

It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.

I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.

Richard Ashby “On Call PC Solution”–Thank you!!! I am inspired by your success. I do a lot of remote support at work (I am like an assistant with more responsibility). I have wanted to add remote services to my business model (On Call PC Solutions) but I have never got around to doing it, because I wasn’t sure exactly how to go about it. Anyway, I heard you on Podnutz and read about you on Technibble. Bryce is going remote!!! And I asked a couple of my customers what they thought about it, and they seemed to think it would be a good idea too (these are also my end users at work who I remote with anyway). I am looking forward to eating this book up and using your methods as a template. Anyway, thank you for making this material available.

Jon May, “The Laptop Medics” –“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.

Jon Campbell “Online Geek”–When I heard that Lisa had written a book on remote support, I knew that I had to have it. From the moment that I bought the book, I began to read it and was amazed at how much info was in there. I thought that I had everything in place for remote support but Lisa has shown me so much to remote support that I never even considered! From insurances, to conversation topics to software suggestions, I loved the book and I love Lisa’s passion for what she does! She is an inspiration! Thank you Lisa!!

Did You Get My Email?

Probably the worst 5 words in a sentence together. Right? Right. I hate when people ask me that question, that means….yes, busted on not replying. Why do we reply to some people and not others? What deems one email more important than another one? Is it the request or the amount of time it will take to reply? Below are some of my reasons (not all my reasons, just gathered from what others have said to me)

What are the main (truthful) reasons  we don’t reply to an email asap

• It’s not going to make you money so returning that email is not on the “get back to you asap” list.
• You have to go find something in your computer/offline to answer back, and don’t have time, don’t want to, don’t care, hate that person.
• You have to really go do some work to be able to reply back and who likes doing work that is not making you money? Most of these emails, do not include making money. It probably helps that person make money. Why rush?
• You are seriously overloaded with email and never reply back to anyone, so they are not special.
• You are actually one of those people who are “too busy” to do anything in regards to replying to emails, phone calls, returning voicemails or texting.
• The final reason, is that what is comes down to in all honesty is this…”I didn’t reply back because you are not a priority to me and I forgot  that you even emailed me in the first place”

For those folks that gets asked often this burning question of “did you get my email”…you can do a few things to combat it.

First…Start emailing everyone back asap, even if you don’t email back what they want.

Good answers are…

• When do you  need this by?
• Send me a calendar invite
• Can you email me again in a few days to remind me?
• I will email you on Thursday (schedule out a non-busy day to return all these emails you don’t have time to do usually)
• I’m not interested (hey, it’s true…you are not interested in everything, so just be honest)

I happen to be one of those people that end my day with zero emails in my inbox. I check my email again at night and take care what I can. In the am, I clear my inbox before I start work and then during the day, as I get emails, I move them to folders. As an email consultant, not only do I feel I have a great handle on my email, but it’s managed so I can find what I need and know exactly where it is. Email can be overwhelming, if you need help, feel free to schedule time with me and let me help you figure it out and get on a great path for 2016!