RSSCategory: Outlook Support

Microsoft Outlook 2016 Trainers

| November 7, 2015 | 0 Comments

Lisa the owner of Call That Girl offers training for Office 365, Microsoft Exchange and Microsoft Outlook 2016

Fee’s and Info

  • Fee: $750 for 1 hour session, includes up to 1 hour of after session questions and answers
  • All courses can be stand alone Microsoft Outlook only or mixed with Microsoft Exchange.
  • All training is done via remote webinar/recording included
  • I setup a Skype session so the attendee’s can see me doing the training and so I can see the audience.
  • I remote into a computer that is attached to a projector in your training room or conference room. I have a test account to use for all training. If you prefer I use an active account with your company, I can use that account.

Training Agenda (during our consult we can add/remove items)

Tour of Outlook

  1. Toolbar and Ribbon views
  2. Options
  3. Settings
  4. Trust center/add-on’s
  5. Special features
  6. Outlook Features
  • Mail
  • Calendar
  • Contacts
  • Tasks
  • Notes

What is Microsoft Exchange?

  • Mobility
  • Synchronizing
  • Sharing information

Benefits of hosted exchange here

  • Folders sync
    • View data on multiple computers/smartphones/iPad
  • Drafts sync
  • Auto fill
  • Favorites
  • Out of office
  • Team sharing of calendars/inboxes/contacts
  • Phone and device synchronizing tips

Best practices for using Outlook and Exchange

  1. How to create folders for better management—inbox management tips
  2. Rules, local and server rules
    1. How they can save you time by using them
  3. How to use the search function
    1. For multiple PST and exchange accounts
  4. Calendar basics
    1. Creating appointments, saving information on the server, inviting others
  5. Contacts basics
    1. Managing contacts, using categories, changing views, address book, autofill
  6. Tasks
    1. Share on exchange/keep a tidy to do list
  7. Notes
    1. Sharing information via the server
  8. To do bar/views
    1. Keep tasks in order

To schedule a no-cost consultation with Lisa, please use the online scheduler below

Microsoft Outlook Exchange & Office 365 Training

| November 7, 2015 | 0 Comments

Lisa the owner of Call That Girl offers training for Office 365, Microsoft Exchange and Microsoft Outlook

You just bought an expensive new product. Don’t just turn it over to your team without the training they need to know how to use and utilize it on their desktop, smartphone, and in team environments.

Lisa is an Outlook expert whose training is catered specifically for utilizing the product you purchased.

Fees and Info

Personal One on One Training for Outlook, Exchange, Office 365 and Email management

  • $200 per hour, all training done remotely
  • Lisa will train the end user on the basics of Outlook and Exchange. She will work with the inbox and teach you how to manage emails with a specific 4-step program she created that keeps email managed on a day to day basis. This class is great for those with massive amounts of email, or those who need help with phone and computer email issues.
  • The typical time needed is 2-4 hours for the end user to get through this training.

 Group Training for Outlook, Exchange and Office 365

  • $300 per hour, all training done remotely
  • Via remote into one company computer with as many attendees that can be comfortable around one computer.
  • Lisa will train the group on your Outlook and Microsoft Exchange configuration. This includes a 15 minute pre-setup time to view Outlook and settings. I also recommend that all attendees bring questions that they want answered.
  • Typical time needed is 1-2 hours.

Group Training via webinar

  • $995, all training done remotely
  • Includes a 1 hour session for any size group and up to 1 hour of after session Q&A.
  • This training will be done using my Outlook and a test profile for general Outlook and Exchange.
  • The session will be recorded and provided to the company for future training.. I also recommend that all attendees bring questions that they want answered.
  • Typical time is 2 hours, personal training is offered after for those that need extra help.

Training Agenda (during our consult we can add/remove items)

Tour of Outlook

  1. Toolbar and Ribbon views
  2. Options
  3. Settings
  4. Trust center/add-ons
  5. Special features
  6. Outlook Features
  • Mail
  • Calendar
  • Contacts
  • Tasks
  • Notes

What is Microsoft Exchange?

  • Mobility
  • Synchronizing
  • Sharing information

Benefits of hosted exchange here

  • Folders sync
    • View data on multiple computers/smartphones/iPad
  • Drafts sync
  • Auto fill
  • Favorites
  • Out of office
  • Team sharing of calendars/inboxes/contacts
  • Phone and device synchronizing tips

Best practices for using Outlook and Exchange

  1. How to create folders for better management—inbox management tips
  2. Rules, local and server rules
    1. How they can save you time by using them
  3. How to use the search function
    1. For multiple PST and exchange accounts
  4. Calendar basics
    1. Creating appointments, saving information on the server, inviting others
  5. Contacts basics
    1. Managing contacts, using categories, changing views, address book, autofill
  6. Tasks
    1. Share on exchange/keep a tidy to do list
  7. Notes
    1. Sharing information via the server
  8. To do bar/views
    1. Keep tasks in order

Office 365 Overview

  1. Admin control panel
    1. Basics, how to create users, change passwords, aliases, groups
  2. SharePoint Basics
    1. Group planning
    2. How to create folders, how to upload files and share files
  3. OneDrive
    1. How it’s best used for each employee
  4. Yammer, OneNote
  5. Office 2016 Software
    1. Tips on using the Microsoft Account
      1. SharePoint and OneDrive

 

 

To schedule a no-cost consultation with Lisa, please use the online scheduler below

Black Friday 2015

| November 7, 2015 | 0 Comments

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The Remote Support Guide Offers click here to buy now –> Call That Girl’s Guide to Remote Support $29

  • A step by step guide to setting up your business to have a successful remote support business
  • Tips and information on how to service your clients remotely
  • How to increase your daily sales with new services, prepay tickets and daily monitoring plans
  • Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The SEO for WordPress Guide Offers click here to buy now –>Call That Girl’s Guide to SEO for WordPress $15

  • 12 page PDF, workbook style
  • Learn 10 steps to do yourself with easy to follow guided steps with screenshots
  • Proven tactics you can use over and over again
  • The perfect workbook to do in your free time
  • Learn how to track your results
  • Examples of day to day blog posts to continue with after you have done the first 10 blog posts

The Manual of Operations Offers click here to buy now –> Call That Girl’s Manual of Operations $10

  • 40 page document
  • Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
  • Standard operating procedures
  • Employee conditions for employment
  • Job descriptions
  • Human Resources policies
  • Much more…

The Social Media Guide Offers click here to buy now –> Call That Girl’s Guide to Social Media $5

  • 29 page workbook style
  • Great tips and tricks that I learned the hard way
  • Easy to understand steps on how to push out social media messages
  • Newsletters, blogging and WordPress information
  • Toolkit information you will need and other things you will need to use social media
  • A social media to do list
  • How to do a social media blast

The Guide to Microsoft Exchange Migrations Offers click here to buy now –>Call That Girl’s Guide to Microsoft Exchange Migrations $19

  • 22 page PDF
  • Step by step instructions on how to do a migration without tools with screenshots
  • Learning how to back up current mailboxes, calendars and contacts
  • Learn how to update the DNS for migration
  • Importing mail/calendars and contacts into new server
  • Aftercare lists
  • How to sell administrative support tickets

How to Start a Computer Repair Business Offers click here to buy now –> How to start a Computer Repair Business $10

  • 48 page PDF
  • Conversational Style Guide
  • Tips on Starting a Computer Repair Business
  • Deciding on What Type of Computer Repair Business you want to Start
  • What You Need To Start Your Computer Repair Business
  • Business and Legal Information for Computer Repair Businesses
  • Products and Services Your Computer Repair Business Can Sell
  • Tools You Need to Start Your Computer Repair Business
  • Guide to Pricing Your Computer Repair Business Services
  • Resources for Computer Repair and Support Businesses
  • Tips on Growing your Computer Repair Business
  • How to Start a Remote Support Business
  • Do You Need Certifications to Start a Computer Repair Business?
  • Free Marketing Advice for Computer Repair Businesses

 

 

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Testimonials

Davena Stowers “Stowers Computer Services” I knew with my new shop opening I need something to help me market the new location and Google was of course my first choice. I saw Lisa’s post on Technnibble about her SEO magic tricks and that she had a new tutorial coming out, so I offered to test her theories. Lisa spent some time with me to get it setup, but once it was setup, I saw rankings in just 7 hours and a few days later, I got my first call. I’m now ranked on page 1 or page 2 of my keywords and locations, time well spent learning her tricks!

Chris Michalec, “Parkway Technology Solutions”–When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!

Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.

It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.

I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.

Richard Ashby “On Call PC Solution”–Thank you!!! I am inspired by your success. I do a lot of remote support at work (I am like an assistant with more responsibility). I have wanted to add remote services to my business model (On Call PC Solutions) but I have never got around to doing it, because I wasn’t sure exactly how to go about it. Anyway, I heard you on Podnutz and read about you on Technibble. Bryce is going remote!!! And I asked a couple of my customers what they thought about it, and they seemed to think it would be a good idea too (these are also my end users at work who I remote with anyway). I am looking forward to eating this book up and using your methods as a template. Anyway, thank you for making this material available.

Jon May, “The Laptop Medics” –“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.

Jon Campbell “Online Geek”–When I heard that Lisa had written a book on remote support, I knew that I had to have it. From the moment that I bought the book, I began to read it and was amazed at how much info was in there. I thought that I had everything in place for remote support but Lisa has shown me so much to remote support that I never even considered! From insurances, to conversation topics to software suggestions, I loved the book and I love Lisa’s passion for what she does! She is an inspiration! Thank you Lisa!!

Microsoft Outlook Troubleshooting

| October 30, 2015 | 0 Comments

While you are out searching the internet for Microsoft Outlook troubleshooting tips, just be aware that there are a lot of changes going on now with Windows 10, Outook 2016 and Office 365 all very much emerging together right now.

Before you Google your heart out, it might be easier to just ask an Outlook Expert (me!) for help. I have an extensive database of information and many answers are very quick to resolve.

To get scheduled on my calendar, please use the online form below to get started.

 

Outlook 2016 and iCloud Not Working

| October 30, 2015 | 0 Comments

If are you having problems with Outlook 2016 and iCloud not working, you are not alone friend. I have gotten calls from many folks who are finding their iCloud is now broken since they upgraded to Outlook 2016.

I will say at this time it’s really undetermined what causes it to not work, could be a Windows update, Office update or iCloud update. Either way, here are some tips to try.

Turn on or off the iCloud  in add-ins. If that fails, try logging out of iCloud and then log back in. Those are simple steps. If those fail, then you need to completely uninstall iCloud, reboot and reinstall. If those all fail, time to call me.

If you are using iCloud to sync your calendar and contacts for business purposes, you can switch to Microsoft Exchange. Cost is $7.00 per month. Or you can use Outlook.com, which I consider to be a “free exchange server” without the extra bells and whistles. It does synch contacts and calendar nicely between all devices, except the Mac (as far as I know).

If you need help, please contact me and I will do my best! Schedule time below. Thanks!

 

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