RSSCategory: Outlook Support

How to Start a Computer Support Business

| September 2, 2015 | 0 Comments

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The Remote Support Guide Offers click here to buy now –> Call That Girl’s Guide to Remote Support $29

  • A step by step guide to setting up your business to have a successful remote support business
  • Tips and information on how to service your clients remotely
  • How to increase your daily sales with new services, prepay tickets and daily monitoring plans
  • Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The SEO for WordPress Guide Offers click here to buy now –>Call That Girl’s Guide to SEO for WordPress $15

  • 12 page PDF, workbook style
  • Learn 10 steps to do yourself with easy to follow guided steps with screenshots
  • Proven tactics you can use over and over again
  • The perfect workbook to do in your free time
  • Learn how to track your results
  • Examples of day to day blog posts to continue with after you have done the first 10 blog posts

The Manual of Operations Offers click here to buy now –> Call That Girl’s Manual of Operations $10

  • 40 page document
  • Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
  • Standard operating procedures
  • Employee conditions for employment
  • Job descriptions
  • Human Resources policies
  • Much more…

The Social Media Guide Offers click here to buy now –> Call That Girl’s Guide to Social Media $5

  • 29 page workbook style
  • Great tips and tricks that I learned the hard way
  • Easy to understand steps on how to push out social media messages
  • Newsletters, blogging and WordPress information
  • Toolkit information you will need and other things you will need to use social media
  • A social media to do list
  • How to do a social media blast

The Guide to Microsoft Exchange Migrations Offers click here to buy now –>Call That Girl’s Guide to Microsoft Exchange Migrations $19

  • 22 page PDF
  • Step by step instructions on how to do a migration without tools with screenshots
  • Learning how to back up current mailboxes, calendars and contacts
  • Learn how to update the DNS for migration
  • Importing mail/calendars and contacts into new server
  • Aftercare lists
  • How to sell administrative support tickets

How to Start a Computer Repair Business Offers click here to buy now –> How to start a Computer Repair Business $10

  • 48 page PDF
  • Conversational Style Guide
  • Tips on Starting a Computer Repair Business
  • Deciding on What Type of Computer Repair Business you want to Start
  • What You Need To Start Your Computer Repair Business
  • Business and Legal Information for Computer Repair Businesses
  • Products and Services Your Computer Repair Business Can Sell
  • Tools You Need to Start Your Computer Repair Business
  • Guide to Pricing Your Computer Repair Business Services
  • Resources for Computer Repair and Support Businesses
  • Tips on Growing your Computer Repair Business
  • How to Start a Remote Support Business
  • Do You Need Certifications to Start a Computer Repair Business?
  • Free Marketing Advice for Computer Repair Businesses

 

 

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Testimonials

Davena Stowers “Stowers Computer Services” I knew with my new shop opening I need something to help me market the new location and Google was of course my first choice. I saw Lisa’s post on Technnibble about her SEO magic tricks and that she had a new tutorial coming out, so I offered to test her theories. Lisa spent some time with me to get it setup, but once it was setup, I saw rankings in just 7 hours and a few days later, I got my first call. I’m now ranked on page 1 or page 2 of my keywords and locations, time well spent learning her tricks!

Chris Michalec, “Parkway Technology Solutions”–When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!

Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.

It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.

I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.

Richard Ashby “On Call PC Solution”–Thank you!!! I am inspired by your success. I do a lot of remote support at work (I am like an assistant with more responsibility). I have wanted to add remote services to my business model (On Call PC Solutions) but I have never got around to doing it, because I wasn’t sure exactly how to go about it. Anyway, I heard you on Podnutz and read about you on Technibble. Bryce is going remote!!! And I asked a couple of my customers what they thought about it, and they seemed to think it would be a good idea too (these are also my end users at work who I remote with anyway). I am looking forward to eating this book up and using your methods as a template. Anyway, thank you for making this material available.

Jon May, “The Laptop Medics” –“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.

Jon Campbell “Online Geek”–When I heard that Lisa had written a book on remote support, I knew that I had to have it. From the moment that I bought the book, I began to read it and was amazed at how much info was in there. I thought that I had everything in place for remote support but Lisa has shown me so much to remote support that I never even considered! From insurances, to conversation topics to software suggestions, I loved the book and I love Lisa’s passion for what she does! She is an inspiration! Thank you Lisa!!

How to export Gmail calendar and import into Microsoft Outlook

| August 24, 2015 | 0 Comments

How to export Gmail calendar and import into Microsoft Outlook

If you are looking to expoert your Gmail calendar and import into Microsoft Outlook, this video will be helpful!

How to get Microsoft Outlook 2013 to open faster

| August 24, 2015 | 0 Comments

Hi Folks, here are some simple tips for how to get Microsoft Outlook 2013 to open faster. If you do these tips and Outlook still opens slow, then you have bigger problems and will want to call me to figure out what is going on.

Here is the video….

 

How to disable Microsoft Clutter and Remove from Microsoft Outlook

| August 24, 2015 | 0 Comments

How to disable Microsoft Clutter and Remove from Microsoft Outlook

If you just noticed Microsoft Clutter now in your Outlook folder list, you may or may not want to use Clutter. What is it? Do you need it? Will it just complicate your folders even more?

For me, it seemed like a feature I didn’t need at all. I keep my inbox very clean and organized. I do not want a system to figure out for me what I need to read or not…in fact, if you leave it enabled, important emails will go directly to this folder and you will maybe not see it on your phone or tablets. 

UPDATE: Feb 20, 2016. Clutter has been released to more users than before, and this is what I tell my clients…disable it but you will still see it in Outlook. Can’t get it to GO AWAY. Boo.

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If you want to read more about it and use it, the website page is here via Microsoft

To remove this feature, watch my video. It will be helpful.

Office365 Podcast

 

 

The snip could not be sent Check that an e-mail program is installed and then try again

| August 20, 2015 | 0 Comments

The snip could not be sentThe snip could not be sent Check that an e-mail program is installed and then try again.

This error can happen with snip programs, or Adobe when trying to email because you have 2 versions of Outlook installed on your computer and the program is talking to the wrong one.

Simply uninstall the version you are not using. If you have Office 365 installed, then remove Office 2010 or Office 2007. You might need to reboot after you uninstall.

If you need my help, schedule an appt below. Thanks!

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3 Reasons iCloud Can Lose Your Business Sales

| August 18, 2015 | 0 Comments
  1. It’s free

  2. It breaks

  3. It is unreliable

iCloud should not be used for business contact and calendar synching PERIOD.

As an Outlook Expert, I always say this in my blogs…I get calls about broken 3rd party apps all the time and iCloud is the biggest problem child. Even though I have helped many people successfully configure it and fix it…I may be calling it on this last call.

Story….

I had a client last week and I felt so bad for this fella, his iCloud broke and he missed a very important meeting that caused him to lose a big sale. Basically his iPhone and Outlook iCloud synch broke. iPhone offers iCloud for synching, but if it breaks, it can cause a lot of chaos in Outlook.

Then I realized, that I shouldn’t feel so bad that his company doesn’t pay for a good synchronizing calendar program for him. Our first appointment was for 45 minutes of me fixing his iCloud. Then we scheduled another appointment for me to rework his Outlook to have iCloud be default so when he accepted appointments in his Outlook, it went on the iCloud. But my test for his rework failed and within a half hour of testing, I realized that how he managed his email and phone (via POP) that his calendar system would not work as a default in Outlook via iCloud. I know this may sound confusing, but trust me….what I do for work is like surgery sometimes.

I have to be delicate and backup everything, then do testing, talk to the client, insure the decisions will work for them and their life. And the answer was no. So we went full circle on this, I had to get his Outlook back to how it was before I helped him because he just couldn’t learn change. And yes, I billed him for 1.25 hours of time to go full circle. I really wish businesses would understand that their employees now have multiple devices and should not be responsible for managing 3rd party apps for their calendaring.

What happens when iCloud breaks

  • Calendaring will not synch (probably)
  • Could cause new calendars to appear in Outlook (work, home, etc…I have seen up to 10 before!)
  • Contacts will bring in multiple contact folders that don’t make sense (again, I have seen up to 10!)
  • When you do a first synch with iCloud, your Outlook contacts can get hijacked and ruined because of how iCloud changes the data. Your notes in all the contacts may be lost.
  • iCloud doesn’t really tell you to back up your contacts in Outlook before synching (big mistake!!!)
  • If you accept appointments in Outlook and the synch is broke for iPhone, then you are not seeing matching data

I think I could go on here, but the point of my blogs is to prevent, detect and warn people of what can happen when using 3rd party apps.

iCloud = bad for business. Move to Microsoft Exchange. I can help you migrate your information and help you and your company set up all of your devices so it works perfectly. Just how Outlook wants it.

Schedule an appointment today to talk about moving your company to Exchange and use my online scheduler below for a no cost consultation.

And btw…if you take your iPhone to the Apple store, those “geniuses” do not know Outlook at all. It’s a competing product line, so save yourself time.