Many folks today are hearing these 4 words and don’t really understand what they all mean. To us technicians, we know…but you don’t. It’s terms we use everyday probably so I thought you all might like a review of what they mean.
Rebuild…to physically rebuild a computers hardware
Reformat… erase all the data/programs/settings, pretty much everything. It puts the computer in an original state, just like how you got it when you brought it home from the store. Many folks have to have this done when a computer crashes very badly or if it’s very infected with a virus. You will lose all of your data/music/pictures.
TIP: even though you reformat a computers hard drive, the data is still available! Please keep this in mind when donating a computer.
If you have not backed up your data, you should because a reformat does lose everything. Call That Girl does have tools to get that data back, but it comes in a “raw” form and you lose all the names of your documents and folders.
Reinstall …the operating system, this does not reformat the drive and usually your programs are still on the computer. But your data is not.
Repair…the computer means to install the original operating system disk and fix the glitches that are causing you problems. This usually does not change your programs or data. I would always back up though prior to doing this, just in case.
That is the quick and dirty version, I am sure there are more technical versions out there, but this is for the average reader to understand.
Hassan here, your Call That Girl marketing mad man! Today was a great day in the office at CTG. All of us interns were working hard at establishing outlines for our new projects. The flyers I designed for our Reboot partnership arrived today, and we are very pleased with how they turned out. This was a really great learning experience for me, and it truly gave me an idea of the different areas marketing can cover. One thing I learned from this project, that my marketing professors at UST have failed to mention is the actual design process for materials. Lisa, my fearless leader at CTG, quickly humbled me by showing me the difference between making a flyer on Word, and using design software. After I built the information side of the flyer, and developed a very basic outline of how we wanted it to look. The rough draft for the flyer was sent to our designer, and gave her an idea of how we wanted it to turn out. She did not mess with the information being presented, or the general layout of the flyer. All she did was main some minor layout changes, to make it look spiffy! The most impressive part about all of this to me is that a little really goes a long way. Keep that in mind yourself for the next time you have to build some sort of promotional marketing material… I know I did, and it turned out GREAT!!! Have a great week folks and thanks for following along!!
Random computer fact of the week: One of every 8 married couples in the US last year met online.
For a month or more lately I’ve seen Internet Explorer cause some slight problems for folks. It’s not really slowing them down, but glitching more or less. This is a 2 fold issue.
#1. ) Your windows updates are trying to install Internet Explorer 8 and it’s not finishing the installation.
2.) You did the update/install but never completed the wizard and are getting oddities with surfing. IE may ask you over and over to allow phising sites or do other “optimizing”.
I’ll just say, I am a fan of IE 8.0 so far, but those extra’s aren’t helpful and are only going to annoy the advanced user or non-technical user. Just upgrade and don’t use the “extry’s” (as my Grandma would say”.
How to fix?
Do the installation. Run IE again and go to “tools” and then “internet options” and the “advanced tab”. In that window click on the “restore advanced settings” and “reset” tabs. IE will finish the install/updates and then close the IE window. Then open it again and you should see an IE 8 wizard box pop up.
Do the wizard, but select all the “No” options. This is how folks are having problems with IE 8.0. They are not completing the wizard and getting all sorts of phantom issues with it. I have updated many folks now with the wizard and it’s now working great!
If you would like help with this issue, we can help you over the phone. This does not require a home visit.
This is a general reminder to all of my clients, colleagues and friends to check your back up systems and make sure they are working and backing up your data. Even though you may think it’s working correctly, it’s always a good idea to check on it periodically. The only back up to trust is YOU! Software goes bad, hardware goes bad and I’ve seen it all.
Tip: if you had a back up system set up a long time ago, and you haven’t checked it lately…now is the time to do that. Many times they fail or the schedule gets off course fromcrashes, updates, etc. If you need help, feel free to call that girl for a quick overview to make sure it’s still backing up.
MOZY Users:http://www.mozy.comIf this is not selected, then select that button and the time when your daily back ups done.
To the clients we have configured the online back up program “Mozy” for in the past, we would like to take a moment to have you check to make sure the program is backing up or backing up the programs you want. The Mozy icon sits in the area by the clock in the lower right of your computer screen. It’s orange and gray. If it is not in that area, find it in the “programs” area in your computer
Double click on it.
It will tell you how long ago your last back up was done.
NOTE: We set up your Mozy for daily backups. If it’s been longer than a day, since you last backed up, here is a simple way to check your settings.
Select the “configure” button in that same window you just had open.
Select the “schedule” tab at the top of the window
Be sure that the “scheduled” button is selected with the time you want it to back up daily.
If it is all grayed out, at the top of that window you can select “change settings that are currently unavailable” and then you can go into the schedule options.
Questions? If you have any questions or need help with Mozy that we configured, feel free to contact Call That Girl for a free check done. If you are not using Mozy or any other online back up systems and would like to have it setup or checked feel free to Call That Girl and we can get this set up for $25.
I get many folks asking me what laptop they should buy, which one is the best, etc. All models of computers/laptops end up in my shop, so they all break at some point. My opinion? Follow these simple rules and you just bought the best laptop!
1.) Figure out a budget. Remember that with a new computer, you may need to buy new software. And for those that want help setting it up, we quote 2-3 hours to get everything installed and configured.
2.) Make sure you buy a laptop in person. Buying online gives you no sense of how the computer feels, weighs or views in bad/good/extra light. If you buy online, be sure to buy from a reputable company that you know you can return items too easily.
3.) If you go to a store (Microcenter still has Windows 7!), here are some tips!
Keyboard.Play with the keys and make sure you can type ok and see the keys. Some laptops today have a awkward calculator on the keyboard now, making me “off center” so if you use your laptop keyboard like I do, the calculator makes it hard to work with.
Weight. Pick up the laptop and make sure you can carry it without problems. Many folks end up buying 10 ton weight laptops and they are very hard to carry around.
Screen. Check out the screen and make sure there is not too much glare. If you plan on working outside, many screens have too much glare and you can’t read the screen in natural light, even too much overhead light can be bothersome.
Screen width.Many folks hate the wider screens. It is not an issue for me, but for those with the regular monitors, it’s quite a change. Test opening some stuff on the computer and make sure you like how it looks.
Memory. Try to get 6-8 gigs of RAM if you can. I happen to have a decent Dell Latitude that only has 4 gigs, but it is not my main workhorse computer.
4.) Pricing
A good work laptop is approximately $500-$900. You will pay more for higher quality (SONY) and of course for a faster processor, solid state hard drive and more options (longer battery life, docking station, etc.)
Many folks also ask about the processors and hard drive space, etc…my answer is you’ll be ok probably if you can find a computer that fits your needs with the list I gave you. Those are much more important. Most computers today come with plenty of hard drive space.
I’m sure we all have somethings about networking that annoy us.
For me..the big one is being asked to go for coffee. I guess I used to accept the request more when I was out killing myself in the first year of my business. Then I learned that 9 times out of 10, it would end in a sales pitch from the person who requested the meeting. I learned to avoid these at all cost. If someone wants to get to know me, that’s fine. I figure out if there is a benefit to meeting them. (like maybe they can be a referring partner). I check out their profiles/website and make that determination and then agree or not. Lately I’ve been asking what the agenda is, that gets the pitch out and I can avoid the denial. I have very few things I can afford to buy or actually need, so I end up telling folks I will keep them in mind for future connections. I have referred people to them later too!
I also close by saying “Hey, that’s great we know what each other does now!”
Sometimes at events you don’t get enough talk time, but to do an hour over coffee, in today’s tight economy…no can do.
How to recover a deleted comment in a Teams Chat Quick Answer: If you are looking on how to recover a deleted comment, the easiest way is to view the Teams desktop client and view the chats, you can “Undo” a deleted comment in a chat. Other than that, you will most likely need to […]
GoDaddy This Sign-In Page is being retired Microsoft 365 This is now a trending sign-in error my clients are seeing on their computers when trying to open Outlook. Typically I try to help clients with this error, but for this one, it’s a Windows issue. And while I do some troubleshooting Windows for my clients, […]
Office ClickToRun Bad Image Error 0xc000012f Another odd one I came across today. It was part of another error, so I’m not sure if they teamed up on Office but either way, I took care of it but reinstalling Office on top of the other version that would not uninstall. See this post https://callthatgirl.biz/error-outlook-exe-bad-image I’ll […]
Error Outlook.exe – Bad Image This error is an old one from what I researched and I haven’t seen it myself in many years, if ever. I could not uninstall Office per all the online instructions, so I just opted to install a new version on top of it and that seemed to have worked. […]
New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Hi folks, I believe you found this post from my newsletter or from my blogs while you’re out searching for help. Many people are now coming to my site from Ai sources and I love that! AI is an amazing troubleshooting assistant. And I use ChatGPT every day, it’s so helpful for me but with […]
How to view all email accounts in one inbox in New Outlook Pretty easy to view, just do this in your New Outlook Click on View View settings Mail Folder pane Show all accounts/then check the box to view all accounts in one place
Microsoft 365 Account Hacked What to Do Immediately Quick answer: read this entire blog post and if you need my help, use the form below to get in contact. Take note: Always have a second global admin account to back you up! How you can tell you were hacked: Email not delivering People saying they […]
Microsoft MFA MultiFactor Authenticator Not Working on phone Oof this is not fun to deal with folks. If you are being prompted on your computer to put in a code on your MFA app on your phone to login and it’s not working, it’s probably due to a few reasons: You have a new phone […]
New Outlook contacts: Why are my contacts so hard to edit, organize, and manage in New Outlook? Quick answer: New Outlook isn’t 100% ready for contact management in my opinion for some email accounts. Microsoft Exchange seems to work the best, but Microsoft also built New Outlook. Gmail is problematic in my opinion, mostly due […]
Sync Stopped You can’t edit this notebook because it’s location is no longer available. To resolve, save a copy of the notebook OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from […]
Why do I have three Microsoft accounts using the same email address Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! […]
Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need? Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably […]
New Outlook Not Launching or Opening I took a call today from a client who loves New Outlook but it would not launch at all. I checked for the usual suspects like AV/VPN and those weren’t the issue. I decided to dig deeper and when into the program files and found a small file that […]
Email Is the G.O.A.T. | Why AI Will Never Replace Business Email Not many people know this, but the only reason I got into IT is because a guy who I had a crush on back in 1994 told me to get email. I thought he was ridiculous, why on earth would I need email […]
Best Outlook Calendar Synching Options Hi folks, below is a list of all the calendar synching options I can think of. These work with Outlook Classic. New Outlook has a completely different way of synching, so that will be for another time. While I go through the list, I’ll also explain some calendar types you […]
How to turn off Copilot in Outlook Copilot now has been enable for some licenses with Microsoft 365. If you’re not using it and want it off or disabled, here are the insructions. This is for Classic Outlook and New Outlook. Go to https://outlook.office365.com/ In the upper right area, there is a gear icon. Click […]
Hi folks, I’m Lisa Hendrickson and I wrote up this article just for technicians and “tech savvy” users to learn about New Outlook. This is not your ordinary read, it’s more of a “How-To” on all the technical requirements of New Outlook. What I cover is mostly everything you need to know on how to […]
Why is Outlook Exchange Is Not Connecting Quick Answer:Outlook with an Exchange account connected, it might not connect for many reasons. Fixing it could be a bit of work for you figure out but below is the list I cover during my onboarding apppointments. Hi folks, this is one of my top Outlook calls (IMAP […]
Why is Outlook IMAP not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, […]
Why is Outlook not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, this is […]
SMTP error from remote mail server after pipelined MAIL If you are online searching for this error and figuring out how to resolve it, first I’ll say “I’ve never seen this before” and that is rare in my business. From what I know about email delivery errors in the past, I’m going with spoofing. I […]
Pinning sticky notes on the side bar of New Outlook Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click […]
Pinning sticky notes on the side bar of OWA Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add […]
PPE Hosted tried to deliver your email message The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get […]
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder. Usually I […]
Why is New Outlook Slow to Sync New Outlook is still new to a lot of people and while it’s fast…it can still be sluggish. Below is a list of things I look at when I help clients. I go through most of these during the onboarding of our first appointment and can figure out […]
Why is Outlook Slow to Sync Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. […]
Why is Outlook search not working? Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included! Outlook Classic Too much email Added a new PST file and it’s not done indexing Set up a new PC and Outlook isn’t […]
iCloud for Windows not synching with New Outlook If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might […]
How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will […]
New Outlook Stuck On Loading People If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or […]
Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]
Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]
New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]
How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]
Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]
Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]