iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

| January 16, 2026

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about “ARM processor”. And I researched and figured out that iCloud for Windows does not work with the ARM processor for Outlook. You will most likely need to use New Outlook. New Outlook connects differently and does work. I ended up moving the client to New Outlook and it set up fine.

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Category: New Outlook

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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