Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
I’m Lisa Hendrickson and folks hire me to help migrate their email from POP, IMAP and Onprem servers to Microsoft 365 Exchange. With nearly 30 years of hands-on experience in email systems and Microsoft Outlook, I specialize in seamless Exchange migrations for small businesses that need it done right the first time. Whether you’re moving from POP, IMAP, or an on-premises Exchange server, I handle the full transition into Microsoft 365 and Exchange Online with a focus on data integrity, minimal downtime, and a clean, user-friendly setup.
I work directly with business owners and small teams who are managing their own Microsoft 365 environments and need expert-level guidance without the complexity of a full MSP contract. My migration services include mailbox and data transfer, PST management and cleanup, account restructuring, DNS updates (MX, SPF, DKIM, DMARC), Outlook profile configuration, mobile device syncing, and post-migration support to ensure everything works the way it should.
I also help untangle mixed environments, POP and IMAP accounts scattered across devices, outdated Outlook profiles, or partial migrations that were never fully completed and bring everything into a properly configured Exchange environment that supports modern collaboration tools like Outlook, Teams, and shared resources.
For larger organizations or enterprise-level migrations, I partner with trusted providers and can refer you to the right team while still consulting on strategy if needed. If you’re ready to move off legacy email systems and into a reliable, modern Microsoft 365 setup, I make the process straightforward, efficient, and tailored to how your business actually works.
Use the form below to get in contact, I offer a free 10 min consult to review your project and offer a soft quote.
I’m Lisa Hendrickson and folks hire me to help fix and configure their Outlook IMAP accounts. As an Email IMAP Expert, I provide hands-on support for configuring, troubleshooting, and stabilizing IMAP email accounts across Microsoft Outlook, mobile devices, and third-party platforms. From resolving common issues like (This Computer Only) folders, slow syncing, missing emails, duplicate messages, and Sent Items not updating, to fixing deeper problems with folder mapping, authentication, and cross-device inconsistencies, I work through real-world IMAP challenges that most businesses run into. I also help clients understand how IMAP actually stores data, where risks exist with local files and backups, and why IMAP often breaks down in business environments.
For companies ready to move forward, I specialize in migrating IMAP accounts to Microsoft 365 Exchange, ensuring clean data transfers and a more reliable long-term setup. Whether you need a quick fix, a full cleanup, or guidance on when to move away from IMAP entirely, I offer practical, expert-level support tailored to small business owners and teams managing their own email systems.
If you’d like to talk, please use the form below to schedule a 10 min consultation.
In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will go there. But lately, I’ve seen a lot of common words that I will never need to see again ever, such as: Wealth, VOIP, Financials, Million. I mean, maybe one day but not now lol.
So I created some mail flow rules to stop these from coming in to my junk or inbox.
Here is how you can do that:
Now you can send yourself a test from another email account and see if it appears in the junk or inbox. I’m very careful when considering words that I don’t want to miss but I keep adding new words daily and am finding my junk mail is getting down to less and less. I’m also checking my deleted items on occasion to verify.
I hope that works for you, if you need help with any other 365 Admin tasks, please use the form below to get in contact.
If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or both. When I removed the account, and added it back, I saw the new security pop up and that is what alerted me to an update causing this problem.
If you need help with New Outlook/account management, please fill out the form below.
I started getting this error when using Microsoft Word and like you all, I searched online as my typical repairs didn’t work. I knew my template was corrupted but wanted to see if there was something else causing it. Nope, I was right. Corrupted Word Template. I found the answer under the comments in this Reddit post. Giving credit to Adriana.
SOLUTION
Go toC:\Users\{username}\AppData\Roaming\Microsoft\Templates.
If the Normal template looks too big (ex. 6KB – should be about 19KB), rename it with an “x” at the beginning and (if possible) copy and paste the “normal” template from a different computer. If not possible, still rename with an x, and try to open a new word document and save again. It should be good after the renaming.
Cannot save Word document as .doc or .rtf, error message: "The save failed due to out of memory or disk space."
byu/TheUnluckyBard inOffice365
I needed to reinstall Office, I have an enterprise license. I also had an apps for business installation. I removed both and restarted, still got this error.
I went to reinstall via my portal and looked at my devices. I removed a few that were old or I didn’t recognize and now the installation completed.
I hope this helps you, if not, feel free to use the form below and get in contact.
