Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
? WIN WIN ?Client just called with a confusing Office 365 mess! Had a Mac, 2 IMAP accounts, Gmail and AOL, iPhone and iPad and was using iCloud and had an Office 365 business account. Fixed it all in just a few minutes.
How did I do it? He had turned off his MS business account, all he had to do was turn it back on, pay $5 and the mess fixed itself! Gmail and AOL use IMAP so they were not the problem, it was the calendar and contacts that were not synching anymore, he turned off his Office 365 business account. Instead of spending hour reworking it to another platform, I recommended paying $5 a month and it was fixed in no time flat.
??WIN WIN ??Client using Outlook 2013 just called in, her Outlook was crashing every 30 seconds. I remoted in and reviewed her setup, very simple IMAP with enough downloaded that it should not be crashing due to the size. What do you think was the solution?
I did all my optimizing/upgrades and tried 2 repairs, neither worked. So I upgraded her to Office 365/Outlook 2016 32-bit. Worked great! Sometimes you just have to upgrade to get things fixed, but I did try to fix the old.
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
More about Lisa
?? WIN WIN ??Client was using an old RoadRunner account for some business email and had a lot of issues with a few users in Outlook. I told them the best thing to do was…
Buy your own domain and start an Exchange business account. Businesses need their own domain for many reasons. First off, stop promoting Roadrunner and Comcast, etc. Promote your own business! Exchange is also great for shared mailboxes, calendars and contacts and mobile syncing! Contact me for a free consult!
For those who use Gmail and Outlook, there is a new sign in that you need to use to allow Gmail into Outlook. Here’s a tip if you can’t get it working… Try closing Outlook, then hit send/receive again. The pop up should pop out. It has you log in and then allow Gmail to use Outlook. ?? WIN WIN ??
?? WIN WIN ??Client’s Outlook account had all sorts of problems. The account would not verify.
I had to do some digging and found out that there was an IMAP account set up as an Exchange account. Because of this, nothing would open, accounts would not verify, and many other problems. In my experience, many problems come from McAfee, so I removed that and the problems went away.
I am an outlook expert, I do this kind of stuff every day. Use this link to my on-boarding checklist so you can learn more about your system. These tips will make your computer perform better and able to be recovered if anything bad happens to it!
Sorry this isn’t in more detail, but I consider these tips to be vital and incredibly important!
