To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews
In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.
Here is the list of technical snags I have come across
- Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side.
- Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
- Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
- Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
- They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
- When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.
Solutions:
- Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off. Depending on your services, you should consider having an additional charge to cover all the extra time you will have involved as a technician. These migrations are not standard. My first one GoDaddy cut-over I did was,1 mbx I did 2 months ago was 6 hours of my time. Another tech in a Facebook group spend 10 hours on his 1 mbx and so far with my migration I have scheduled for Monday, I have almost 2+ hours involved and I haven’t even touched her computer yet. For those using Skykick, I have no idea how this is handled as it’s not a typical migration. Just a tip, the email will not be able to have mailbox to deliver mail to flow to while GoDaddy releases the domain from the current Office 365. There will be downtime. My vendor has a way to keep email flowing. This will all be in my document, remember to contact me for a copy (it’s still in progress).
- Clients just have to use the half-baked version and figure out workarounds.
Call me to discuss your Office 365 needs, I offer a no cost consultation.
I had a client call in, wanting help with many Office 365 issues. Obviously he was frustrated, he bought a 4 hour ticket from me in less than 10 minutes. But when we had our first appointment, he asked me to fix a few minor Outlook issues and then dove into the real issues. He was on GoDaddy Office 365 and could not setup desktop syncing for SharePoint. HUGE problem. I looked into it and said to him “Your settings don’t look like mine”. Now I have experience with GoDaddy Office 365 but never had a request for SharePoint desktop syncing. I have a few other GoDaddy blogs at the end of this blog, but for now, here is how I fixed this.