Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Hire a Microsoft Expert on Facebook

| April 11, 2017 | 0 Comments

I’m glad you clicked on my promotion on Facebook! I offer fast and responsive Outlook & Office 365 assistance…whatever your issues, we can help!

Managed Service Plans for Small Business

| April 9, 2017 | 0 Comments

For me to be able to focus 100% on staying current with Microsoft Outlook work, I have partnered with Cyber Express in Boardman Ohio to help with day to day computer repairs and managed service plans for small businesses. What are managed services? In short, your computer is setup with programs to make sure you don’t get hit with viruses and bad Windows updates. Other benefits are included but the goal of managed services is that you have little to no downtime for your computer.

Just like me, Cyber Express only offers remote support services (unless you live in Boardman Ohio). Below is the list of options if you want to have your computer maintained by a professional service company. If you just want some computer services done or unlimited online backup, they offer those services as well.

Review below and call 330-629-6922 and ask for Dave. Tell him Lisa from Call That Girl sent you.

  Total Desktop Care   Help Desk  
Included Features Desktop Business Hours After Hours 24 x 7
Hardware & Software audits X X X X
Performance & Preventive Maintenance Reports X X X X
LogMeIn Pro Remote Control X X X X
Windows Updates Management X X X X
Antivirus management X X X X
Web-based portal X X X X
Self-help center X X X X
Webroot Antivirus X X X X
Malwarebytes Anti-Malware Pro Software X X X X
Help Desk Coverage 8am-6pm 5pm-9am 24 x 7
Windows, Mac & Mobile Support X X X
Virus & Malware Removal X X X
Software installation X X X
Pricing per Desktop Per month. Server Pricing is available $20 $35 $35 $50

Learn How to Troubleshoot Microsoft Outlook

| March 22, 2017 | 0 Comments


Learn from an Expert how to troubleshoot, repair and resolve Outlook technical issues

Outlook is a program that contains a lot of data, lots of moving parts and offers 100’s of features which are all guaranteed to break at some point. As well, it’s the program most used with the Office 365 Business Plans. These videos will train you how to properly prepare, repair and learn Outlook in a 360 view.

Technicians should buy these videos to:

    • Advance their technical knowledge with Outlook, Exchange and supporting Office 365
    • Stop losing unbillable time trying to resolve issues you are not familiar with
    • Raise your rates and offer Outlook as a premium service
    • Have a marketing advantage over your competitors because you can promote Outlook as a service your company offers

 

You will learn

  • More knowledge about Outlook that allows you to fix and repair issues more quickly
  • How to create a spot check and backup Outlook data safely before performing work
  • How to troubleshoot without Outlook being open/won’t launch
  • How to create more sales with your clients by offering Outlook repairs and troubleshooting
  • How to repair and recover OST and PST files in Outlook

“This is one of the best training sessions I have attended over my IT career and you will be amazed how little you really knew previously about the nuances of Outlook and Exchange. Along with the basic Outlook training series the troubleshooting series will give your technicians the one-two punch to create new business relationships because they will know they can fix the Outlook problems the right way the first time! Thanks to Lisa for sharing her knowledge with the IT community!”

Charles Perry/Owner PC Tech to Go

About the Teacher


I created these videos with the computer technician in mind, not end users. I go faster through them as it’s assumed you know the Windows OS and I don’t need to explain file directory structures, backup procedures and repairing basics in Windows for Outlook. I go slow enough for you to stop, practice and learn. I take the time to explain in technical talk for you pick up the exercise.

Lisa’s Intro Video

What Lori has to say

I have been training and supporting Outlook for over 18 years. Personally training my technicians is difficult and time consuming. “Call that Girl’s” new Outlook Training for Technicians has helped solve my training challenges! Her videos are fun and full of important & pertinent information. Having watched the videos myself, I’m very confident in their content and I will require my technicians to watch the videos as well. This training will save you time and money and arm your team with a vast amount of Outlook troubleshooting knowledge.  Lori Tisinai President Computer Concepts USA

Video Outline

Video 1 – Why Outlook is so popular, learning lessons, Outlook versions and Office 365 Home, installing, & troubleshooting
Video 2 – Set up new email accounts (pop/IMAP, Exchange, MAPI and EAS) , file types and platforms, PST and OST files,
Video 3 – Common calls I get, PST and OST repairs, fine tuning, pre-booking information and pre-work spot check
Video 4 – More Troubleshooting, Things to never go, safe-mode, repairing and reinstalling tips
Video 5 – Backup solutions, data transfers and recovery
Video 6 – IMAP and Gmail/Google Apps
Video 7 – Calendars, Contacts, Tasks and Reminders

 

Get instant access and start your learning exercises today

All sales are processed via PayPal with any credit card. Once purchased, you will be emailed a link to the video website with a password.  Shortly after, you will be invited to the private Facebook group. You are allowed to watch as many times as you like and the videos are only available online.

100% Money Back Guarantee

If after you purchased the videos and did some of the exercises and find that that your learning experience was not as what you expected, I offer a 100% refund on your purchase within 30 days.

 

Course – $99


 

 

MS Exchange Training: Managing Your Email with Outlook and Your Smartphone

| March 21, 2017 | 0 Comments

Microsoft Outlook Exchange Training: Managing Your Email with Outlook and Your Smartphone

This one hour course is perfect for the 24 x 7 busy executive, partner, entrepreneur or anyone who is always on the go and wants their email managed better than their system they have going on. It’s also great for those overwhelmed with email and feeling lost in the inbox. Learn from me, Lisa a Microsoft Outlook Expert. I have trained 100’s of people on this easy to learn, simple to follow instruction training. No formulas, no eBooks or systems to learn.

Why you might need this training

How many times have you asked someone “did you get my email” and they say “yeah…but I’ve been busy” or “No, send it again”. These are answers from people who generally are very overwhelmed with their inbox and not managing it correctly.

Could you imagine a new client emailing your top sales executive “Did you get my proposal”? No, this almost never happens because people react to MONEY but are less reactive to the other little things that help money happen or need to get done. My one hour training conquers all of these issues. I treat the inbox like money and you can learn how to keep your inbox the same way. 

What you need to take the training

  • Microsoft Outlook

  • Microsoft Exchange or IMAP (Pop email will not work for this training)

  • A smartphone (Android and iPhone are standard)

  • Other devices that allow adding Microsoft Exchange (iPad, tablet, Kindle, etc)

Main take-away in the 1 hour training

  • I only have space for 8 students per live course to keep the training more personal and students can feel free to ask questions openly

  • Learn simple tips to manage your inbox from your Outlook and Smartphone that you can start doing as we are in the training course

  • Learning how to react to each email you receive no matter what time of day you receive it

  • How to create simple top level folders to manage the “real work” emails

  • How to respond to email you are not going to be able to do today

  • How to schedule this responses so expectations are met, offering expectations of the employee to be responsive and deliver the information by the time requested or when said by employee.

What else you get with this training

  • A recording of the session

  • Screen sharing of my Outlook and my iPhone on the camera

  • Live question and answer during the course

How the training is offered

  • I use a webinar conferencing software Zoom. You do not need a camera but you need sound. I encourage students to participate with the camera and talk freely. Good time to network too!

  • If you can’t make the training due to work, I will send a recording of the webinar shortly after to all attendees of your specific course

What to expect after training

Some folks pick up on the training right away, some need to do “practice” and go slow. With your recording of the webinar, consider this an investment for your future and your never ending relationship with Outlook and your Phone. Go your own pace. If you need continued private training, we can schedule an appointment and go through what struggles you have.

Fee 

  • $79 for the 1 hour session, this includes a recording of the webinar for you to watch later and practice

Other training options

  • I also do team training on shared inbox, calendar and contacts. This is becoming a favorite lately with so many folks being mobile and needing the access immediately on their mobile devices. I can customize your training for the team

  • Group and team registration available by request email Lisa@callthatgirl.biz

  • Private sessions for teams available by request email Lisa@callthatgirl.biz

Other Training and opportunities Available

Training for the 9-5 employee

  • Email Lisa@callthatgirl.biz to get on the wait list. These courses will be offered in mid-April

Training for the IT department

  • I have also created already a 4 hour video course specifically for IT technicians. To read more about these videos and how they can help your IT department, read more here. http://outlooktrainingfortechnicians.com

If you are an IT consultant and want to sell to your clients

  • Earn a commission for each registration. Contact Lisa@callthatgirl.biz for your affiliate code. These are great for add-ons to your social media and newsletters. I do not use newsletters and do not add your clients to any lists. 

To register, each course is offered at 12:00 Pacific time for 1 hour. I leave a bit of wiggle room after the course for talking and questions. 

Brackets in Outlook 2007 Reply Email

| March 20, 2017 | 0 Comments

Well folks, this is a bit of an older fix, but Outlook 2007 started putting slanted brackets in a reply email for my client. She didn’t recall how it even happened and guess what? Things in Outlook can always go wrong, that’s why I have a successful troubleshooting business!

For 2007, Go to Tools and then Options

Then under Preferences click on “Email Options” and  in that box uncheck “Mark my comments with“

Unchecking that should remove the brackets!

See graphics below

1

How To Remove Recipient Cache in Outlook Contacts Search

| March 9, 2017 | 0 Comments

How To Remove Recipient Cache in Outlook Contacts Search or How to clear Outlook recipient cache

Back up your contacts and stream-autocomplete beforehand! 

  • Close Outlook
  • Download this tool http://mfcmapi.codeplex.com/ (Purple download button)
  • Works best in Internet Explorer. Open it. Click OK
  • Click “Session” and then “Logon”
  • Select your profile
  • Then it will list all of the accounts in the profile. Click on the account having the issue
  • Open the Root – Mailbox
  • Scroll down to IPM_SUBTREE
  • Open “Contacts”
  • And right click and delete the “Recipient Cache”
  • If it won’t delete, and offers a “Hard delete” this didn’t work for me, so just skip it and then it will work probably.
  • Opened Outlook and it was gone. I had to do it on both computers though, the server didn’t update this.

 

 

 

If you found this helpful, glad it worked! If you need more help and want to hire me, you can fill out the form below and I can assist.

Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.

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