Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Outlook Expert Support for the Los Angeles, Orange County, San Francisco and Sacramento California Areas.

| September 5, 2013 | 0 Comments

If you are here looking for Microsoft Outlook Expert help, you came to the right place. Lisa and her team of top notch experts in all versions of Outlook and email can assist with all services, repairs and projects. We now support the Los Angeles, Orange County, San Francisco and Sacramento California Areas.

How to get the fastest Microsoft Outlook Expert help? Call That Girl at 612-865-4475

Questions

  • Are you searching for someone to quickly fix an Outlook problem? We can help!
  • Or maybe you have a lot of Outlook issues and need someone to figure them out?
  • Did you buy office 365 and not sure how it works or how to set it up?
  • Are you having difficulties with understanding what products to buy?
  • Are you an IT technician and need side help with Outlook or Office 365?

Did you know?

  • Even if you already have your own IT support company, you can hire us to just do this work
  • We are open nights and weekends
  • No contracts, no monthly fees
  • Same day appointments

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What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues

Office 365

  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365
  • Configuring Exchange, SharePoint, Lync and OneNote

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365, Hosted Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • Gyschnit
  • CompanionLink
  • Outlook.com
  • Synchronize Outlook info with your smartphone via iTunes
  • Icloud and iTunes synching problems
  • Hosted Exchange Assistance/Set up and Configuration

Training

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations
  • Moving to the cloud from POP/IMAP

Migrations

  • Pop3/Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Gmail Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

 

To book an appointment, please call 612-865-4475 or email info@callthatgirl.biz

Office365 Podcast

Technical Support Packages for the Entrepreneur

| September 5, 2013 | 0 Comments

If you are an entrepreneur out there starting your own business, you also need to consider adding in an “IT Budget” to your startup operating costs. These days, technology is moving way too fast and if you don’t have the best tools for your business set up from the get-go, you may find yourself spending too much time band-aiding solutions or just not working efficiently. If you are a one person office who has been having struggles with your technology, this package may just be for you too!

Is this you?

  • You ask your children to fix issues because they know more than you?
  • Do you rely on your neighbor who is a programmer to fix your viruses?
  • Is your old IT guy from your past FT job your current tech to help during the day? But he’s always too busy at night to help now?

Also keep in mind that your average computer repair shop down the street may not have all the technical knowledge your growing business may need. Not all know the cloud nor offer fast remote support and that’s what all business owners want, fast service and reliable technology to keep their businesses running.

If you have a few different technical needs, we are very resourceful and know many other small technology businesses to help you with your needs fast and affordably.

Prices are approximate until formal proposal is requested

Microsoft Hosted Exchange–Synchronize your Outlook/email/calendars and tasks with your smartphone. Never miss a beat with your life and work in balance. Hosted Exchange is a cloud based platform that synchronizes computers, devices, tablets, iPhones, iPads and Androids.

  • $70 to $90 for one year
  • $129 per hour to transition (Usual for a 1 person mailbox move is 1.5 hours)

Bundle package of technology you just should have $165 for all installed

  • Tune ups every quarter or at least every six months
  • Good Antivirus lifetime license
  • Online backup

Additional Support Ticket $512

  • Can be used for all types of computer repairs, printers, network, Outlook support, virus removals, toolbars, never expires. We track in 15 minute increments.
  • We also have onsite technicians, QuickBooks, Excel, Access, Outlook, ACT experts available as well as website designers, SEO assistants and social media marketing help.

 

Financing options

We can offer 6 months no interest/no payments with our PayPal processing. We can figure this out during a consultation.

Total quote: $896  Save 15% this month in Sept!

To get started, please fill out this simple form, we will contact you for a consultation. Thanks! ~Lisa

Blog 1: How to fix your own computer Series- Internet Connectivity

| August 26, 2013 | 0 Comments

I’m doing a series of blogs for my social media followers to keep handy, I even recommend you print these out! After all of these blogs are done, I am creating a PDF to download that has all of the information. Today’s blog is about internet connectivity and how to troubleshoot your own problems before calling your internet provider. Here are some simple instructions on how to troubleshoot your internet connection before calling century link or comcast

These simple steps usually work for my clients when they call in, it’s amazing what doing things in order can fix. The cable company usually does it backwards from what my clients have said. Try it, might work for you too!

1.) Start with unplugging your modem power cord for one full minute. After one minute, plug back in and let the modem reset itself and see if all the blinking lights come back on. If you see any that are orange or amber and not green and blinking, you may have a modem issue. The internet company will need to “reset your modem” at this point. But let’s say everything is blinking ok, we will move on to the next step.

2.) After the modem is back to blinking lights, then go to your router power cord and unplug it for 10 seconds. After 10 seconds, plug back in and look for blinking lights. You should see the internet or Ethernet blinking for sure. If that’s good to go…we move on. If those lights are not blinking, then your router may need repairing or replacing. At that point, you can call us to help.

3.) Now you have reset your modem and router the right way, all lights are blinking ok…it’s time to restart your computer. Be sure to do a full restart/reboot so the computer gets a fresh connection to the internet. If you didn’t change anything with the computer settings, the internet should come back for you.

If these fail, call your internet provider and have your modem reset. If that fails, you might have a virus. Call us to help!

The Truth About Windows XP End of Life Apr 2014 and Information You Need to Know

| August 22, 2013 | 0 Comments

So we have all heard by now, by next spring Windows XP is not going to be supported and is finally at “end of life”. Does that mean your Windows XP computers will not work anymore or you can’t continue to you use it? No. You will be able to continue to user your Windows XP computer and reload it as long as you own a license key. So why the hype? The simple fact is that Windows XP updates and security features may or may not work (Well, will not work unless another company steps in and still does updates) and leave your computer susceptible to hackers, crashes and software glitches within the computer. Should you retire your old computer and get a new one? Maybe. Let’s discuss.

Some of you may have old software that works great with XP and not Vista, Windows 7 or Windows 8. I recommend you keep that computer going, but do not have it on the internet. Bring over information you need via a flash drive to continue using it. I know many of my clients have picture software they just love and hate to lose…so they should just transfer pictures now.

If you need your Windows XP computer still running on the internet, you should be sure you have great antivirus protection and keep it clean. I recommend our product of course because it’s great and we do offer tune-ups, so get them done every 6 months or so. The hackers will find ways to make this experience worse or maybe better for you. It’s been said that the hackers are focusing on new computers more, but overall….those darn toolbar junk software installs are happening to EVERY operating system Microsoft has out there. None are safe.

 

If you do not have old software and don’t really need the computer for anything, then it is recommended you purchase a new computer, it’s probably time anyway before the hardware fails on that old system. Get a new computer, get all new software and you will be in good shape for the next 5-7 years.

Let’s now talk about other technical things related…

Should you buy new office products? No, if you have at least Office 2007 or higher you should be ok. Office 2003 is very outdated while it should install fine on Windows 7 or Windows 8, you may have a snag or an issue with old updates or minor issues with printers, other software, etc. It is recommended you buy new software.

Office 2013. Somewhat of a learning curve here folks.  Well, it was for me in the beginning. Like all new things you love to hate, I have slowly become more interested and enjoying the Office 2013 products. They are not much like the old ones, all new interface, options and graphics. Most of the old options are there, but can you find them? I had to do a search mission to find some of my old favorite things I used, but overall…it’s your only choice so you might want to give yourself time to play around with the pretty buttons.

What about Windows 8, I heard it was like Vista, ish!

Yes and no. I think that Microsoft was a bit too “appy happy” with this release, but overall, if you take away all the “bling” and new stuff they give you, the computer runs like Windows 7 just fine. I can help you get these “appy” things figured out so your new computer is almost like what you had before, but it will not be like Windows XP at all, trust me on that one!

I think we will all miss the wonderful world of Windows XP, it was by far my favorite operating system and easiest to use, but times change, technology changes, and we change. If you are interested in having myself or my team help you buy a new computer, desktop or tower, move and transfer your data and help you set up printers, software, etc. Please call or email me 612-865-4475 Lisa@callthatgirl.biz

For even more information…

Ask Leo (one person on the internet I follow) put out a great article about it with a lot more answers. Ask Leo!

http://askleo.com/will-windows-xp-keep-working-after-support-ends/

Can you download Firefox without junk?

| August 8, 2013 | 0 Comments

Many times when people download software onto their computer they accidentally download software which may contain viruses or other malware or just be more junk to gum up their PC.  The people that place the links on the download page are often tricky about it so you’re never sure what you’re going to get. Here’s my experience with getting junk software while downloading Firefox.

Tonight I was wondering why Firefox wasn’t installed on my laptop so I went to download it. Unfortunately, (as I know better) I Google’d “Firefox” and clicked on the top ad. Dumb idea, I was sent to a pop up to download and wasn’t paying attention.

Here is the ad I clicked on (notice, not the Firefox real page)

 

 

 

 

Then I got this window…which includes JUNK…aka. AVG. I knew something was up here. This is why so many people are getting redirects and what not. You’re installing more software than you asked for. Be leary! I picked custom and then actually stopped the download and install.

 

 

 

 

 

 

 

If you have more questions about using Firefox, uninstalling unwanted software or another IT or business technology support issue you need help with please schedule an appointment with Call That Girl, today!

How to set up your iPhone or iPad with Hosted Exchange on GoDaddy

| August 7, 2013 | 0 Comments

Many of my clients who are signing up for the hosted exchange, are trying to set up their iPhones and Ipads, but get into some problems. The GoDaddy website has decent instructions, but mine are more realistic. These actually work for AppRiver and Microsoft’s Office 365 too.

 

From the Home screen, tap Settings.

  1. From the Settings menu, select Mail, Contacts, and Calendars.
  2. Tap Add Account.
  3. Tap Microsoft Exchange.
  4. Complete the following fields, and then click Next.
  • Email — Enter your Hosted Exchange email address.
  • Password
  • Description — Enter a description of the email address to display in the email account list on your iPhone.
  • Click “Next”

That’s all it should be to connect you with your exchange account. If you get taken to a screen asking for servers and such, start over. You should only need server information on an Android device.