Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

rss feed

Author's Website

The Weekly Report

| June 15, 2011 | 0 Comments

Weird week at Call That Girl. Things are happening and shaking around so fast it’s hard to keep up. First off, we are in the process of working on two large contracts that are close to being “Won”. Funny how slow things can be in the business world. I am very used to fast, now FIX IT NOW! But to get a deal done and closed….months and months. Meetings after meetings. I guess if I’m going to be the game, I have to know the rules huh? Seems I am new to this part of the business world, but it’s a world I am very excited to be in. This is what I always wanted and it’s finally coming to me.

Updates:  

Winona Store Opening: We are in the final steps of renovating a storefront in Winona, MN. Right now the walls are getting primed and the floors should be laid next week. Next comes the decorating and putting the store together. Our little store is right smack dab in the middle of downtown and it’s on the 2 busiest corners of Main and 3rd Street. We are very excited to get this store open and start servicing the computers in Bluff Country! We plan on opening July 1, 2011 and will have a grand opening party sometime after that.

New Ventures: As much as love working for our residential clients, Call That Girl is now expanding our business services division. We have enough staff to manage the day to day calls and a team to support light server work (break/fix). Just to let everyone know this, loud and clear…we will never be a managed IT company. But what can I say when a client has a minor issue with a server and is not in a contract with another company? Of course we can help! Call That Girl loves helping if we can. And we can *usually*. 

Comedy Night Out: Had a fun adventure out last week at the Joke Joint (http://www.jokejointcomedyclub.com). LinkedMinnesota hosted an event there and everyone received a free ticket to the show. If you have not been to a comedy act lately, I recommend it. I had a great time and now of course, I am watching a lot more Comedy Central. It’s been a nice relief of my day to day to laugh. I also have it on my plate to go to more live shows, I really did have a lot of fun!

First Mac Virus Removed at Call That Girl

| May 26, 2011 | 0 Comments

Definition of “virus” an unauthorized program that inserts itself into a computer system and then propagates itself to other computers via networks or disks; when activated it interferes with the operation of the computer.

Call That Girl had a milestone day last Saturday morning; we removed our first infected Mac computer. It’s not really historic, but it kind of is. We just don’t see viruses/malware/scareware get through on Macintosh computers. But it’s happening and here is what happened.

Client receieved an email from a friend that an attachment. She opened it thinking that she would be safe because it was from a friend and she’s on a Mac. Why not open it? It turns out that the attachment installed a small virus in her computer that caused constant pop ups telling the client to purchase extra antivirus software and redirected her internet sites to porn sites (since it didn’t destroy software in the computer, it may be defined as “scareware”).  As long as something is intruding on your computer and causing your computer to not function correctly, it is definately an infection if anything.

Luckily this removal and a double spot check with one of our Mac cleaning programs took about a half hour. Will this be the case moving ahead?  Will Mac viruses get worse? Probably. It is in my opinion something to watch for sure and track the trends.

What can you do? Most AV products have Mac versions available, but if they are anything like the pc version, they might not work very well. We simply do too many virus removals a week to know they don’t work. But outside of purchased protection,  I think it’s important to learn added safety precautions. But just like we see on the pc side of infections, sometimes you are doing nothing intentional and you get infected.

  • Watch your computer use better
  • Be careful with opening attachments
  • Be sure it was an intended attachment
  • Look for suspicious names in the attachment 
  • If you see something popping up while you are surfing the web asking for your username and password, be sure you are intentionally installing a product or application.
  • If you do get a pop up, never give your password, never give out your credit card number
  • Never purchase products to remove the infection, these are always fake
  • If you do click on something and you see a “status bar” moving very fast across your screen, you have already been infected. I recommend shutting down your computer and calling a professional, or call us to assist.

612-865-4475

Internet Explorer 9 (IE 9.0) Problems and Issues

| May 15, 2011 | 0 Comments

Welcome to the wonderful world of Internet Explorer 9 or the not so wonderful world of Internet Explorer 9. I downloaded it a few months ago and did not have great success with it, so I uninstalled it and went back to IE 8.0. My main reason for uninstalling was that the tools I needed for work (LogMeInRescue) did not work on IE 9.0. It’s not the fault of IE 9.0, it’s that my product wasn’t built for it. But that will happen with many programs you all use. You may be on Facebook and now a game will not work, because it’s not ready for IE 9.0 yet. Or you will be on a website that used to work (it was maybe an interactive website) and now does not work for you.

Many of you are on Windows 7 and are automatically getting the download for IE 9.0. Some of you are getting it automatically and have no choice. Some of you have your updates set to notify you, and then you can have a choice to download and install it or not.

What if you are an XP user? You cannot download IE 9.0. You are only going to be able to install IE 8.0

Call That Girl’s tech team is not installing it for clients. We just do not feel that all the main programs people use online is ready for IE 9.0

Here is a link provided by Microsoft for more information on downloading or uninstalling IE 9.0

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

Final thoughts, if you want to try it, it’s not bad. I am not too happy with the look and feel of it and will probably stay on IE 8.0 until I have to upgrade. If you need help with this issue, feel free to book an appt with us on the form below.

Mac OS X Gets Its Very Own Fake, Malicious Antivirus Program

| May 7, 2011 | 0 Comments

Re-blogged from http://www.geekosystem.com/mac-defender-fake

Need proof that Mac is catching up to Windows in a big way? Security firm Intego reports that it has recently observed in the wild a malicious, fake ‘antivirus’ app appearing on computers running Apple’s Mac OS X operating system. Windows, of course, has been host to such programs for about as long as the Internet has existed. Apple’s fake, malicious antivirus program has a much slicker interface, though.

Called “MAC Defender,” the app functions similarly to comparable PC scam programs: It claims that the user’s computer has been infected with viruses and asks the user to pay for the program via credit card. Protip: Don’t provide your credit card number to MAC Defender.

For full story: http://www.geekosystem.com/mac-defender-fake/

Daily Deals Gone Wild

| April 22, 2011 | 0 Comments

I have noticed a complete internet craze lately that is driving me crazy. These daily deal companies are coming out faster than the deals! I think in the past week, I have received 20 emails about a daily deal of sorts. My BANK even started sending one out every day. I signed up of course to get in on it, but they haven’t returned my email. Apparently, computer repair is not a HOT item for daily deals. Here’s a daily deal for you, 2 for 1 computer cleaning! Ok, if you are reading this and are serious, I will accomodate that request!

What I find funny with these deals, is that Groupon has turned me down, Star Tribune has turned me down and those that have allowed me to do a daily deal, none have sold. I try too to give out a good deal, but computer repair doesn’t really work well in the hot sales market. Now when people get a virus, they are more than willing to pay for it when it happens, but not for a general cleaning and virus spot check, or to maybe prevent a virus. I think people like to work off panic and shock and buy now, buy now! It’s a shocking deal, so buy it up!

 I wonder if this will keep growing or get old and get over with by the end of the year. Phase or phrase?

“Remember Groupon” ?

“Groupon reinspired the internet”

That’s all I have today folks, sorry my blogs have been so bad lately or non-existant. Busy gal here, and I have committed to coming back.

Have a great weekend!

Free Virus Spot Checks!

| April 13, 2011 | 0 Comments

Call That Girl will be offering free virus spot checks until further notice. Why do you need one? Because it’s probable that you have a malware virus and don’t even know it. A client of ours last week called in for a spring cleaning sale and turned out to have 100’s of malware viruses and the only indicator she saw was a slow computer. If this wasn’t taken care of, her issues could have gotten way worse down the road.

If you have another virus program and think you are safe, I would not say you are 100% protected. The big box programs we figure will protect you somewhat, but if they all worked as they should, we would not be so busy doing virus removals! So to help ease your minds, we are offering a free virus spot check with the following rules:

  • These virus spot checks must be done remotely
  • You must follow the usual guidelines of remote support, such as fill out our online agreement form
  • You must have your data backed up prior to us remoting in–if your data is not backed up, we can then work with you on backing up your data prior to the spot check (and this is GOOD for your data!). We offer online solutions so we can get your data backed up when we do your virus spot check –we will charge for this service, price will be determined on how it takes to assist ($32.50 to $48.75)
  • Before we remove your viruses with our software, we will have a discussion about what we found on your computer. If we find malicious detections, you have a choice of turning the free virus spot check into a virus removal call or we can stop the spot check, remove our program and you can get your malware removed from someone else or on your own.
  • We will not remove the viruses we find during the spot check
  • We will be using this tool to do a spot check (so you can check for yourself too!) SuperAntiSpyware
  • We will offer a discount to you for removing the virus or backing up your data  if you decide to have us do the removal–remember, not all viruses are removed by a quick scan, some are very deep and need more removal tools and knowledge than this scan tool.

Any other questions, feel free to ask! The main reason for this spot check is to make sure that everyone knows what is going on in their computer and have an opportunity to get their data backed up. To get started, fill out the form below and we will set up an appointment!