Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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New Outlook Cannot Add a New Email Without a Microsoft License

| February 16, 2026

New Outlook Cannot Add a New Email Without a Microsoft License

This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would not set up due to “no license available” error. Unfortunately I didn’t get the exact error screenshotted but it was similar to what I just stated.

He was using Microsoft 2016, which only comes with the Outlook Classic. And the product is a download, installed on the computer. So for him to add that 365 account, he would need to subscribe to 365 apparently.

He did not want to do that as he had software that would not work with 365, so we set up Outlook Classic.

If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>

or click here https://callthatgirl.biz/new-outlook-resource-guide

I’m keeping up with all the technicial details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!

If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.

 

 

Migration Outline

| February 16, 2026

2-person/leave room for setting up 3 new employees later.

Onboarding – During the onboarding appointment the following will be covered. A “game plan” will be created and notes kept on end users desktop. Next steps will be taken and scheduled.

  • Account management decision/Vendor or Microsoft Direct/GoDaddy
  • DNS verfication
  • How many mailboxes
  • OneDrive data
  • Teams setup for data sharing
  • Office license
  • 3rd party apps/special/custom requirements
  • Teams/Zoom app for Outlook
  • Phone synching
  • MFA security
  • Data backup

Migration/Set up day

  • Microsoft 365 Account set up, mailbox creation/DNS updates
  • Data backup and migration
  • Phone security set up
  • Training on Admin account
  • Office installation if required (business license)
  • Teams add-on for calendar verification

Next day/follow up

  • Fine tuning of Outlook/questions/close this project

Teams setup/data file sharing – New project

  • Review data needing to be shared
  • Create Teams/add members
  • Create desktop sync
  • Upload data
  • Training how data is saved/tips for travelers

Desktop set up/new pc

  • Setup Computer with the right email account
  • Install business Office
  • Configure Outlook
  • Sync Teams data file share
  • Install other software needed

Final notes: 

  • Training
  • Discuss backup solutions

 

 

 

 

 

Microsoft Access not emailing from New Outlook

| February 15, 2026

Microsoft Access not emailing from New Outlook

I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook.

I launched Outlook Classic, pinnned to his task bar. Set all defaults to New Outlook and since his email is IMAP, both versions will sync his email. Now he can still send using Outlook Classic and the email will show up in New Outlook. This is the best solution for him as Access and New Outlook might not ever talk due to some VBA requirements. I did research a bit and saw it online after I offered this.

If you need help with this issue, use the form below to get in contact.

How many PST files can you add to New Outlook

| February 12, 2026

How many PST files can you add to New Outlook

Question that live rent free in my head 😂

Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use new 365 so I can search all my data for a research project” and I had no idea how this was going to go. When I remoted in, I saw 23 PST and added his license to New Outlook and off we went! I got 21 added in fine, but New Outlook was cranky after that. So for now, we are letting it rest for a day or so, he will do some testing and then we add in 16 more! I’ll update with results.

If you need my help with New Outlook or PST repair, feel free to reach out using the form below.

Where are the DNS records located in Wix

| February 6, 2026

Where are the DNS records located in Wix

I titled this exactly what I was searching for and could not find it so I thought I’d share.  I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right and manage the DNS there. I hope this helps you!

https://manage.wix.com/account/domains

I help client migrate their email to Microsoft Exchange or help new companies set up their Microsoft 365 tenant and email. If you need my help, feel free to reach out.

lisa@callthatgirl.biz or call 612-865-4475

CTO Services for Small Business with Microsoft 365

| February 6, 2026

Hi Clients, this CTO program for small businesses was created for people just like you, 1-10 employees who don’t need computer repair often and just need help on occasion with 365. Which I usually do the help but some client who are on their own need more help so here is where I come in. My plan is only available after we have worked together in the past or after you’ve had a 1-hour consulting with me.

$1300 a year, you get 2 hours of tech support and (4) 30-min appointments to use quarterly for IT admin spot checks/computer tune up, questions, etc. (see list below). No roll over time. You can use the 2-hours of support for anything you need to use it for. Any time over 2 hours is billable at normal bill rate.

What this plan offers you:

Quarterly meeting to check on: (not all are necessary and this appointment can run 15-30 min) I will email you a reminder to schedule this appointment

  • Security of accounts (verify your security is setup properly)
  • Verify your billing is accurate in 365, current licenses
  • Backup (verify a recent backup)
  • Quarantine emails (can install the “view quarantine” button in Outlook
  • DNS (verify all your internet records are functioning for email delivery)
  • Intune sign-ins (see if there is any unusual activity going on)
  • Check computer updates(Office updates, computer backup, VPN use, any rogue installations/general tune up)
  • Answer questions, fix minor glitches, train on new cool features of Outlook/365

What I promise you with this plan: 

  • Best I can….Same day help. If it’s not an emergency, I’ll ask if I can help during my next availability.
  • Night/weekend help for emergencies only: Outlook not opening, hacked, employee fired or left.
  • You can text me, even though I don’t prefer to text (email is so much better so I can keep records of all our documentation), texting is approved for “can you help me today”.
  • You can email me with requests to do 365 Admin requests such as new email mailbox setup, check on things, remove a license, etc.) This would require I have a global admin account on your 365 tenant.
  • Quick questions via email are free